1. Nagaraj Nayakar
nagarajnayakarn@gmail.com, Mob no:+91 - 9740087035
Technology manager with over 20 plus years of experience in design, development,
implementation and support of enterprise TELECOM AND NETWORKING Solutions
 Currently working in IBM India pvt ltd as senior architect. Current project is CVP
& IVR analytics projects, at idea cellular Pune project.
 13 years in management roles and worked in various Roles – Devops
consultant, Test environment consultant, Architect, Product manager, Delivery
manger, Technical manager, Requirement Analyst, Environment Management,
Onsite Co-Ordinator, Build and Deployment manager, Technical Lead, Designer.
 Designed & created various solutions from scratch or customizing current
products from complete enterprise solution providers . Provided robust&
scalable designs by applying the correct design strategy and most optimum
design methods to the project; Handling and Driving Innovative solutions,
continuous process improvement; timely and effective communication; applying
new technology; Leveraging solutions and tools for managing IT environments;
leveraging open source technologies and increasing product quality, consistent,
cost effective implementing & testing services.
 Total solution provider in terms of providing products, application development,
software and services through vendor partnerships and relationships or as a
team of one. Complete one stop shop, from answering your RFP to ensure your
requirements are understood before engagement, addressing any foreseen risk
and personally ensuring on-time deliverables and services. Strong ability to
manage technical teams and executive relationships.
 Vast experience as a product manager and combined with expertise in multiple
roles in SDLC provides for better understanding of client requirements as well as
helping clients actually realize increased ROI. Thinking in terms of business and
understanding that the needs of clients do not merely focus on quality at all cost,
but rather, combined with scalability, cost governance, customer satisfaction,
competition and time to market – driven by stakeholders.
 Extensive experience to manage production and non production environments
as project manager/technical leader implementing, owning, adhering to many
forms of SDLC methodologies including Waterfall, Rational Unified Process, Agile,
Xtreme Programming, TDD (test driven development) and many hybrids.
Provided Pre-sales Solutions for process standardization, optimization and
enhancements for managing test environments.
Technical skills:

2. Tech savvy leader with Expertise in enterprise and distributed systems based on Java,
J2EE, JDBC, Middleware technologies, Struts Framework,Jquery, Json, XML, call/media
control APIs, EAI API and related advanced concepts.
 Expertise in Oracle7/8.x,9.x,10g,10/11gRAC,db2,Mysql,Sybase,Informix
 Expertise in IBM web sphere , Weblogic, jboss, Apache Tomcat, DOCKER, and
websphere mq
 Expertise in various tools like Clearcase, Ant, GIT, Maven build, Log4j,
Splunk, CVS, MS project, Rational Modeler, eclipse IDE.
 Introduction to R Programming.
 Expertise & Knowledge in Rational requirements composer, IBM blue mix,
IBM urban code deploy, IBM urban code release,IBM urban code build,
Jenkins, GCAnalyser, LAMP, WAMP, smart cloud control desk.
 knowledge in Jira, Confluence, Puppet, Jenkins, Cloud foundry, Appdynamics,
iTOP, Bamboo, HighCharts. Sanovi cloud migration manager, sanovi disaster
recovery manager.
 Hands on development and management of Test environment tools,
technologies and solution development using open source technologies.
 Expertise in networking domain, network monitoring tools like Tivoli Net view,
Snappimon, HP Openview
 Good Knowledge in IBM design thinking practices, Devops and IBM blue mix.
 Worked on BI Based reporting tools like Exony, Cognos, SPSS, IBM watson, CUIC
 Worked on Tivoli service desk, Remedy & co desk integrations.
 Expertise in oracle & Siebel CRM, CT Asia infocentrix SRM, ERP application
integration with computer telephony
 Expertise in cutting edge ip, cti, dialer and ivr based telecom technologies.
 IVR experience includes Cisco, Cisco CVP 4.x, CVP 7.x,8,x,9,x,10.x, Genesys,
Envox, Nortel, Avaya
 Broad technical skills in CTI technologies such as Cisco UCCE 8.x,9.x,10.x, Finesse,
Intel dialogic CTconnect, Envox CTconnect, Genesys and Aspect
 Expertise in NICE platform based Voice & screen recording solution design &
implementation.
 Expertise in NICE Work force management design & implementation.
 Expertise in Right fax solutions design & implementation.
 Expertise in various reporting tools like QWAN, WAN INSight.
 Expertise on various integrations such as SMSC, Email, IN, fax solutions, voice &
screen recording solutions , billing solutions, back end applications with web
services.
 Experience in Media Technologies such as JMF, Cisco media extensions, VXML
 PBX exposure includes Nortel, Avaya, Cisco, Siemens, Nokia, Alcatel, Lignup,
Asterisk
 Experience in ACD technologies such as Cisco ICM, Nortel symposium, Avaya,
Genesys, Aspect
 Worked on signaling protocols such as ISDN, R2MF, SS7, SIP, H.323
My mantra - Stay above the line and ahead of the curve

3.  Achieved Outstanding performance award consecutively for 2007,2008,2009,
and 2010
 Recognized for expertise in various technical Proof of Concepts development.
Professional experience:
IBM India Pvt Ltd & Network Solutions an IBM company
Senior Architect/ Sr. Technical Manager Feb, 2001 – till date
• Sucessfully designed and implemented the devops projects at BMO and AT &T
bangalore..
• Successfully Lead, Design & Developed the contact centre project at BBL
(ongoing)Thailand.
• Successfully Lead, Developed & implemented, multi million worth complex
projects at Idea cellular, Airtel & etc with geographically dispersed teams of 2 to
well over 50.
• Designed the end to end contact centre project at Kbank, BBL Thailand as
solution consultant.
• Successfully rolled out 16000 CVP IVR ports at 22 locations in Idea IVR project.
• Successfully designed & implemented two tier architecture Based UCCE solutions
with CRM CTI integration for 10000 agent seats at various outsourced call
centers. This solution consists of 300 plus servers.
• Successfully designed & implemented 6000 IVR ports project at Airtel.
• Successfully lead, designed , developed & implemented 5000 ports auto dialer
Airtel project at 16 circles.
• Successfully implemented BI based centralized CC reporting solution for various
outsourced call centers and it supports 450 concurrent users.
• Managed Outbound agent & non agent based dialer product development. The
work scope included maintaining and enhancing the core product, customizing
interfaces to integrate with IP based telecom components, various vendor CTI
components, several internal, external and enterprise integrations.
• Managed multiple mid-size programs such as setting up of off-shore
development centers, technology transfer projects, lab relocation, data centre
migrations. Secondary responsibilities include logistics, operations and
productivity management.
• Instrumental in bringing customer’s abstract vision to fruition and converting the
concepts to valuable services. Developed technical Proof of Concepts from ideas
and offered them as strategic business opportunities.

4. • Worked as an SME for contact center applications, VOIP based Single IVR Design,
TDM & VOIP IVR applications, CTI application integration & implementation,
unified communications implementation. CRM Application Integration, Logger
integration, WFM integration, VAS applications integration with Centralized IVR.
Convergent Technologies NOV, 93 – Jan, 2001
Sr. Systems Engineer
Some of the applications developed and projects worked on include –
Client – AT & T – Bangalore
 Role: Solution & Technical Architect
• Advise business and technology delivery leadership on how to
translate infrastructure and Business requirements into
executable technology solutions
• Developing and integrating tools and methodologies for
automated packaging, deployment and configuration of all
applications.
• Analysing and recommending improvements analyzing the java
Garbage collection logs.
• Instructions and implementation of the solution in non-prod
environments.
• Explored devops tools and Implemented as POC.
• Perform profiling, troubleshooting of existing solutions
• Assisted project teams as application code moved between
environments.
• Troubleshooted application integration, deployment and
configuration issues.
• Responsible for managing the cleaning up of automated build
process which improved build times.
• Reduced source code repository size and maintaining build xml
files.

5. Client – BMO – Hyderabad
 Role: Solution Architect
• Own and lead initiatives to define, design, and implement
solutions which includes reference architectures, estimates, and
costing
• Perform profiling, troubleshooting of existing solutions
• Review and audit of existing solution, design and system
architecture
• Create technical documentation definitions scripts, and the
setup of work item areas and iterations
• Participate in Audit of working procedures
• Work with geographically distributed software engineering
teams to support the applications and infrastructure of the
enterprise
• Analyse and assess the current activities for deployment and
provide roadmap and consultation on the improved tools for
Automation.
• Support and provide detailed activities to the project team in
successfully showcasing as PoC the devops tools suggested and
define roadmap for the pilot and full fledge implementation.
• Identify risk and benefits thereof for the implementation of the
automation.
• &Suggest best practices for managing the cleaning up of
automated build process which improves build times and
Reduced source code repository size and maintenance of build
xmlfiles.
• Reduce the redundant and provide improvement guidance and
assess post the implementation.
• Develop, Implement and design the Devops tool from IBM as
POC
• Assessing and utilizing the in-house tools for deployment
automation.
Other project details:
Cisco CVP based IVR:
Java, JSP, Servlets, XUI, IBM websphere 6.x, Windows 2000 and Eclipse, Cisco CVP 8.x
10.x SDK, web services, EAI interface, JDBC 3.x, Json,Oracle 11 g RAC, MQ, .net , XML
with Voice gateways, vxml gateways, PGW, CVP servers, CSS, Ops console, CVP studio,
10 G RAC IBM servers & SAN, IBM MQ server

6. Cisco CVP based IVR integration with CRM using EAI Interface, SMS using web services,
pre & postpaid databases using JDBC, IN platform Using HTTP over xml to provide
various self care services. Self service data is ported to oracle 10 G RAC DB thru MQ to
provide detailed & summary reports. Incorporated Scalable framework to create flexible
call flows on the fly. It also supports Integration with internal & external systems in
quick time. Also developed in-house web based monitoring solution to monitor PGW,
E1s, voice & vxml gateways and the same is integrated with various CVP IVR
components.
Cisco CTI Solution:
Java, Servlets, jquery, SQL,XML, Tomcat web server, Windows 2000, Cisco ICM based
NAM, CICM, Cisco CTI, exony reporting tool, CVP 8.0, cisco voice/vxml gateways, Seibel
crm
Cisco CTI which is IP based solution where in which it supports all PBX’s/ACD’s like
Nortel, Avaya, Siemens, Nokia, Cisco call manger, ICM and etc. It provides complete
telephone control & CVP based IVR integration including queuing functionality. It is
integrated with Seibel CRM to show customer information based on caller id or
customer unique id. It also provides cross and up sell facilities along with wrap up
information. It is integrated with OLAP based Exony reporting tool to provide cradle to
grave reporting.
Out bound dialer:
Java, JSP, Servlets, Struts, XUI, Apache Tomcat5.x, Windows 2000 and Eclipse, Global call
SDK, FAX API with Dialogic DM-V Board, JCT 300/600/1200 Board, Diva E1T1-8 board
A J2EE based product suite for the call centers, service providers, banking industry and
etc. It is FTC compliance product. It Includes preview, progressive, predictive, auto,
interactive and smart dialing capabilities. It supports both agent and agent less
campaigns. It has CPA capabilities to filter out Human voice calls. It has built in web
based call flow designer. It provides Fax, SMS, Email, chatting facilities. It facilitates
effective agent and channels utilization with different kind of algorithms. It has built in
ACD functionality. It provides extensive real time and historical reporting. It supports
multiple SLA parameters.
CTI agent desktop for IPCC:
Java, AWT, Swing, JNLP, JSP, Servlets, SQL,XML, IBM web sphere, Windows 2000, Cisco
Java CIL, Cisco ICM with Cisco call manager, CTI OS server, ACD PG, IVR PG, Voice
gateways

7. A client-server based solution which supports distributed architecture environment. It is
integrated with Cisco call manager, IPIVR, ICM, Cisco CTI OS server. It provides complete
telephone control functionality. It integrates with middleware to show customer
information base on caller id customer unique id. It also provides cross and up sell
facilities. It is integrated with Microsoft Outlook and CRM. For supervisors it provides
monitoring agents facility with options like intercept, barge in and etc. It is also
integrated with reporting tool. Much simpler deployment based on JNLP.
CTI Solution:
Java, AWT, Swing, JSP, Servlets, SQL,XML, Tomcat web server, Windows 2000, Dialogic
CT connect with Dialogic JCT based boards, Dialogic Ct connect server.
A dialogic CTconnect API based solution which supports all PBX’s/ACD’s like Nortel,
Avaya, Siemens, Nokia and etc. It provides complete telephone control functionality. It
is integrated with Oracle CRM to show customer information based on caller id or
customer unique id. It also provides cross and up sell facilities along with wrap up
information. It is integrated with Microsoft Outlook and CRM.
Service desk integration With IPCC:
IIS server, Windows 2000, Cisco Java CIL, CRS, ASP.NET
The custom solution is an integration of codesk with Cisco IPCC environment. It provides
automatic and manual ticket generation based on business categories. It also displays
customer information along with service desk information based on Caller id/Customer
unique id. It informs customer about service status Via mail, SMS, outbound call,
chatting and etc. In single screen it provides telephonic functionality, service desk info,
CTI based call info. It also provides end to end call tracking facility.
IPT Applications
Tomcat server, java, servlets, XML, Windows 2000
On Cisco IPT environment, the app shows stock ticker information, hospitality services
and offers click to dial feature. The other features include conference facility, flight
status information, group specific notification services, news headlines viewing and etc.
MS unified communication integration with Cisco IPCC
Tomcat server, java, servlets, XML, Windows 2000, MS exchange server, MS Outlook,
Cisco CTI API
The strategic solution works on Cisco IPCC environment. Cisco IPCC integrates with
Microsoft unified communications (exchange server) through middleware and SIP trunk
to provide presence kind of capabilities. Solution interacts with exchange server through
web services to push or pull relevant information based on person identification.
SNAPPIMON
Java, JSP, Servlets, Struts 1.3, Java Script, XML , Tomcat 5.x, MS -SQL Server 2005,Oracle
10g, J2EE (MVC-2) in Eclipse IDE .

8. SNAPPiMON (Systems, Networks, and Applications Integrated Monitor) is an integrated
IT infrastructure management tool that facilitates monitoring of networks, systems, and
applications. It is a lightweight management and monitoring tool, which collects data
related to performance and availability of network, system, and application
components. It also provides a framework to define a dependency relationship and
manage each of the components.
WAN Insight
Java, JSP, Servlets, Struts 1.3, Java Script, XML , Tomcat 5.x, MS -SQL Server 2000, J2EE
(MVC-2) in Eclipse IDE
WAN-Insight for Tivoli Net view is an enterprise network intelligence management tool that
complements Tivoli Net view to offer higher level analytical reports. It utilizes the data collected
by Tivoli Net view Node Network Manager to provide near time and historical analysis of
network availability and performance.
Education:
B.E electronics & communications , University of Gulburga