1.4 Preventing, Diverting, and Referring: Keys to Successful Front Doors for Families and Youth
Speaker: Kim Walker
A strong homelessness system entry point can help some families and youth avoid homelessness or reduce the time they remain homeless by quickly connecting them to the right interventions. This workshop will review the key elements needed to create a successful system entry point. Presenters will discuss the logistics of setting up a successful front door and the outcomes they have achieved as a result of it.
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1.4 Preventing, Diverting, and Referring: Keys to Successful Front Doors for Families and Youth
1. Kim Walker
Capacity Building Associate
National Alliance to End Homelessness
2. Defining Coordinated Intake
COORDINATED INTAKE: One place or process for
the homeless assistance system that controls intake
and assessment, determines when referrals are made
and how, and serves as the initial HMIS data entry
point
Centralized intake: One location
Decentralized Intake: Multiple locations (possibly
every provider)
Virtual Intake: Telephone-based (2-1-1)
3. Why Do We Care About
Coordinated Entry?
Sends household to intervention of the best fit from the
start/consumer benefits
Provides system-wide prevention and diversion opportunities
Improves system efficiency
Fosters more collaboration among providers
Improves ability to perform well on key outcomes
ESG Mandate
5. Defining Prevention
Short-term or one-time assistance to help a person
maintain their current housing situation
May include short-term service provision (case
management, budget help, landlord mediation, etc.)
Trick to doing good prevention: good targeting (which
involves targeting higher barrier households that mirror
the households in shelter)
6. Defining Shelter Diversion
Finding temporary alternate housing options outside of
shelter when appropriate (safe)
Prevents unnecessary shelter entry and the
accompanying stress
Requires service flexibility
7. Diversion: Questions to Ask
Where did you sleep last night?
What other housing options do you have for the next few days
or weeks?
What issues exist with you remaining in your current housing
situation? Can those issues be resolved with financial
assistance, case management, etc.?
Is it possible/safe to stay in your current housing unit? What
resources would you need to do that (financial assistance, case
management, mediation, transportation, etc.)?
Coordinated entry is great because it improves system performance. By having everyone working together Centralized wait listsFeedback loop
Funding – Emergency Assistance, TANF, EFSP funds can be used besides the typical homeless program funding
Columbus diverts approximately 25% of homeless familiesDayton somewhere in the 20-30% rangeNot for the majority of households – usually hear rates of 20-30%
Where did you sleep last night? If they slept somewhere where they could potentially safely stay again, this might mean they are good candidates for diversion. o What other housing options do you have for the next few days or weeks? Even if there is an option outside of shelter that is only available for a very short time, it’s worth exploring if this housing resource can be used. o (If staying in someone else’s housing) What issues exist with you remaining in your current housing situation? Can those issues be resolved with financial assistance, case management, etc.? If the issues can be solved with case management, mediation, or financial assistance (or all of the above), diversion is a good option. o (If coming from their own unit) Is it possible/safe to stay in your current housing unit? What resources would you need to do that (financial assistance, case management, mediation, transportation, etc.)? If the family could stay in their current housing with some assistance, systems should focus on a quick prevention-oriented solution that will keep the family in their unit.