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Your data, your way

Next Generation Identity, Digital Channel,
Integration and Application Platform Services

Transforming customer engagement and operating
costs

  www.mydex.org - All right reserved
Who and What is Mydex about
 •  We are an asset locked UK social enterprise formed in 2007
 •  Our mission is to empower individuals to manage their lives more
       effectively through convenient, trustworthy access and control of their
       personal data and how it is used by them and others
 •  We will (have to ) reinvest 65% of any profits
         •    Education to support our social purpose
         •    Platform Development

 •  We are a trust framework and open platform
         •    Trusted Digital Identity and Personal Data Store
         •    Secure sharing of personal data via RESTful API

 •  We are live, we are free to Individuals
 •  We are ISO27001 certified company and service


www.mydex.org - All right reserved
The landscape we address are these needs and issues:
Individuals                                Organisations / Apps
•  Cumbersome online access                •    Identity is a challenge
•  Too many identities                     •    Fraud prevention complex
•       Time it takes to administer life   •    Operating costs increasing
•       Fragmented information             •    Trust is eroding with individuals
                                           •    Customer churn & cynicism is
•       Security threats
                                                increasing / sourcing their own
•       Time taken to complete basic            solutions
        tasks                              •    Data volumes growing
•       Lack of control of data                 exponentially
•  Lack of knowledge about data            •    Analytics and insight incomplete
   usage                                   •    Privacy laws, consent and data
•  Inability to assert rights                   protection increasing focus
•  Constant request for same               •    Lack of trusted digital channels
   information again and again             •    Complexity of delivering solutions

     www.mydex.org - All right reserved
Organisations we work with, need and seek:
 •  Identity Solutions
       •  Federated Login / Single Sign On
       •  Verified data attributes
       •  Certificates to support proofs of claims
 •  Low cost secure trusted channels
       •  Improve data quality / reduce sparsity
       •  Access richer / broader data
       •  Streamline customer journeys and flows of data
       •  Improve business process flows
 •  Applications that bridge traditional applications and organisation
    boundaries
       •  Need to work inside and outside the organisation
       •  Need to include the citizen / customer
www.mydex.org
Application Developers are seeking:

 •  Reduced Risks and Costs
         •  Application development and delivery
         •  Data Storage and Security
         •  Built Data protection and privacy
         •  Low cost deployment
 •  Access to richer datasets and services
         •  Permissioned consent for use
         •  Trusted Identity and verified attributes
         •  Ability to extend schema’s to meet specific needs
 •  Open Environment with clear documentation
         •  Easy Integration
         •  Stable standards based API
         •  Sandbox to test concepts and ideas


www.mydex.org - All right reserved
Individuals want and need

 •  Convenience and ease of use
         •  Easy access to data, information and services
         •  Little or no data entry
         •  By-product of daily living
 •  Apps and Tools that
         •  Save them time
         •  Provide Insight and understanding
         •  Keep them safe
 •  Ability to get basic tasks done easily
         •  Simplify administration

www.mydex.org - All right reserved
Mydex Platform delivers benefits to all
     Benefits                             Individual   Organisations      App
                                                                       Developers

     Trusted Identity                        Yes           Yes            Yes

     Cost Savings                            Yes           Yes            Yes

     Time savings                            Yes           Yes            Yes

     Reduced risk of fraud, increase in      Yes           Yes            Yes
     trust and security

     Increased insight and analysis          Yes           Yes            Yes



     New income streams                      Yes           Yes            Yes

     Increased speed in transactions         Yes           Yes            Yes


     Increased Convenience and ease of       Yes           Yes            Yes
     transacting

www.mydex.org
Convenience, Trust, Security = Empowerment for individual
 Cost savings, increased transaction speed, reduced risk, improved
 insight and engagement = ROI for organisations
 THE MYDEX PLATFORM                   A TRUST FRAMEWORK




www.mydex.org
Our ISO27001 Certification describes Mydex in the
 following way….

     "The provision of secure digital storage
      areas to individuals to enable them to
    manage their personal data and identity,
     which they can send and receive, under
   their control, with connecting organisations
           and applications they have
             authorised accordingly"


www.mydex.org
Mydex provides a Trust Framework as a platform
                                   Policymakers
             Mydex Charter | Terms for Members | Terms for Connections
                  Data Sharing Agreement | ISO27001 | tScheme

                                                                  Relying Parties
   Application                                                   Attribute Providers
Service Providers                                                Attribute Verifiers




                                 Trust Framework
                               Provider and platform




                                                                   Unique Secure Encrypted
                                                                         Connections
                                                 Mydex Members
 www.mydex.org                                   Personal Data Services
Mydex offers three core services to organisations
 anywhere in the world in any language

 •  Secure consumer digital letterbox / data channel
       •  Distribution, Synchronisation, Engagement, Verification
       •  Managing Data Protection & Permissioning requirements
 •  Identity Services
       •  Registration, Federated Identity / SSO, Assurance
 •  Application Platform
       •  Integration, New Customer Journeys
       •  In platform / Out platform deployment


www.mydex.org
We do not provide any of the services above the line
Our focus is the platform that makes it all possible

    BPO / BPM           Integration             BPR


   Applications         Consulting        Trusted Advisor




      The Mydex Platform – it's open, it's simple.
  We sell connections to the platform to organisations.
 We provide people with a Personal Data Store for free.
   We make a % on transactions across the platform.

 www.mydex.org
Our commercial model is low cost pay as you go, designed
for sustainability and ease of adoption
Individuals                               Organisations / Apps
•  Mydex provides service free            •  Low cost connection fee to the
     •  No hidden clauses                    platform per system + per
     •  No data rights for Mydex
     •  No access to their data without
                                             individual connected
        permission                        •  Annual support fee 25% of
•  Education programme to                    connection fee
   explain personal data, privacy         •  Small share of any charges
   security and how to control and           across the platform
   manage their personal data             •  No cost to become a developer
•  Community engagement                      or use sandbox
     •  Features                          •  Open data schema
     •  Data attributes                   •  Strong identity and connection
     •  Education needs                      verification, certification and
                                             testing of apps and
                                             connections
 www.mydex.org
THE INDIVIDUAL'S PERSPECTIVE



www.mydex.org
We provide individuals with a hyper secure personal
 data service and enduring digital identity




www.mydex.org
It stores any aspect of an individual's life and can be
 organised how they wish




                It allows the individual to acquire data,
                proofs of claim and verifications about
                any aspect of their life and identity and
                share with whom they wish in a secure
                manner
www.mydex.org
There are many dimensions to an individuals personal
 data which can be stored, curated and shared under
 their control

                                            Preference
                                            Intentions

                                                                                     Status
                                                                                     Rights
                     Relationships                                Credentials        Evidence
                                                                  Management




                Employment                                             Transaction         Consumption
                  Career                                               Repository          Activity




                     Term
                                Contracts                Social
                                                                        Views/ opinions
                 Conditions                              Stream         Likes / dislikes
www.mydex.org
A Personal data store connects individuals to all
 aspects of their life, interactions and activities

                                              Health
                                              Social
                                               Care

                         Network                                  Voluntary
                         Culture &                                 Charity
                            Art




                  Education
                 Professional                                          Homes &           White goods / age / spec
                    Exam                                                Assets           Size / rooms /




           Expenditure / Income    Finance              Tax &         Benefits
            Equipment / Assets    Purchases            Benefits       Entitlement to Low energy tariff

www.mydex.org
Integrating data from multiple sources is complex to do
  manually. A Mydex personal data store makes it easy.
Benefits to individuals                                                    NHS No: / CHI #
•  Convenience                         Culture / Art                       • Health & Social care
•  Security                            • Museums / Theatre / Galleries     • Community pharmacy
•  Trust                               • Music / Video / Film
                                                                                                    MydexID
Benefits to Organisations                                                                           • Registration; Identity;
•  Reduce cost                    Exam boards / SQA #
                                  • Employability                                                   • Authentication;
•  Improved service                                                                                 • Digital letter box
•  Better insight                 • Qualifications updates
                                                                                                    • Personal Directory
•  Improved engagement
                                  Property ref #
                                  • Housing & Council Tax benefits
                                  • Housing Association transactions
Outcomes for the citizen          • Manage property                                                 	
  	
  	
  	
  DWP NI #
•  Empowerment                                                                                      •  Universal credit
•  Citizen / community                                                                                 HMRC UTR #
•  Control / flexibility                    Networks
•  Personalisation                                                                                     Professional Bodies
                                            •  BBC                                                     Alumni
•  Enduring Lifelong repository             •  Facebook                                                • CPD Records
•  Safety / Security                        •  Twitter                                                 • Qualifications
                                            •  LinkedIn                                   • Charities
Supports policy and reform elements
                                            •  Young Scot / NEC / CA                      • Voluntary support orgs
•  Digital first                            •  Sky / C4 /ITV / C5                         • SCVO
•  Preventative Spending                                                                  • LTCAS
•  Public value (co-production)                                                           • Disability rights UK
•  Localism ; self directed support            • Bank / Credit Union / Building Society   • ACEVO
•  Personal responsibility                     • Insurance Policies / Pensions            • NCVO
•  Digitised UK                                • Energy / Telco / Retail / Transport
                                                                                                                www.mydex.org	
  
THE PLATFORM IN OPERATION



www.mydex.org
Our platform delivers a persistent trusted connection between any
 organisation and the individual for permissioned two way data and
 exchange and interactions




                               Customer can select the specific
                               data attributes they wish to share
www.mydex.org                             on what basis
The Mydex Platform works seamlessly within context of the
 Cross Government ID Assurance programme objectives




DWP Contract Award Scope
•  Identity Assurance 21m people
•  Control access to online services
•  Pilots April 2013 / Live October 2013
•  Framework Contract to offer:-
   •  Same services to 17 Government
        departments
   •  56m people in UK
   •  Business Identity in scope for future
 www.mydex.org
Platform essentials Built from the start establish trust
 between parties within a secure environment

                                   •    Scalable Cloud Infrastructure
                                   •    IL2 > 3
                                   •    ISO 27001
                                   •    OIX / tScheme
                                   •    Unique identities
                                   •    256 PDS Encryption
                                   •    PDS can be stored anywhere
                                   •    Multifactor authentication
                                   •    PKI
                                   •    SAML / OAUTH
                                   •    OpenID / Mozilla Persona
                                   •    RESTful API json / XML / yaml
                                   •    Open Source / Standards
                                   •    Totally UK designed, developed
www.mydex.org                           and operated
Platform essentials - any device, any OS, any Language -
Standards based API
                                                    ely
                                              uniqu
                                      a l and
                                dividu        idual
                      PD S is in y the indiv
                 Each crypted b
                     en



                                          HTTPS
                                        RESTful API
                                       json/xml/yaml
                                          api key
                                           ConID
                                            UID



  www.mydex.org - All right reserved
Our platform is hyper secure but open to innovation from
anyone who can verify their identity and intentions




 www.mydex.org
Open: We have full documentation, API and sandbox for
development and testing of connections and apps




 www.mydex.org
Clarity about the role of personal data stores is
 emerging in many areas




www.mydex.org - All right reserved
SPECIFIC SEGMENTS



www.mydex.org
Return on investment is straightforward and significant for
  all organisations
  Measures                                    Transactions Impacted
  •    Cost savings                           •    Billing
        •  Print and Postage                  •    Collections
        •  Data management                    •    Transaction history
        •  Front line service centres         •    Receipting
        •  Systems Development /              •    Forms processing
           Integration
                                              •    Quotations
        •  End to end transaction execution   •    Contract and Tariff Management
        •  Compliance                         •    Call Centre traffic
  •    Risk reductions
                                              •    Face to Face traffic
  •    Improved Compliance
                                              •    Issue Management
  •    Improved Data Quality
  •    Reduced Data sparsity
                                              •    Inbound communications
  •    Improved Customer satisfaction         •    Outbound communications
  •    Improved retention                     •    Risk Management
                                              •    Verification Services
www.mydex.org
Mydex is one of the key solutions to achieving UK
 Government strategy

 •    £20 Billion per annum savings needed in government
 •    Protect frontline services
 •    Make services sustainable, flexible, adaptable
 •    Deliver, simpler, clearer, faster solutions and services
 •    Redesign transactional services
 •    Start with needs and centre on the citizen - empower them
       •    Easy access digital services make digital channel most attractive
       •    Increased adoption rates
       •    Accessible for the infrequent user
 •    Remove barriers, improve decisions
 •    Increase clarity and understanding of communications
 •    Export our experience and expertise
 •    Stimulate innovation and growth
www.mydex.org

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Introduction to Mydex CIC Personal Data Stores - 7th March 2013

  • 1. Your data, your way Next Generation Identity, Digital Channel, Integration and Application Platform Services Transforming customer engagement and operating costs www.mydex.org - All right reserved
  • 2. Who and What is Mydex about •  We are an asset locked UK social enterprise formed in 2007 •  Our mission is to empower individuals to manage their lives more effectively through convenient, trustworthy access and control of their personal data and how it is used by them and others •  We will (have to ) reinvest 65% of any profits •  Education to support our social purpose •  Platform Development •  We are a trust framework and open platform •  Trusted Digital Identity and Personal Data Store •  Secure sharing of personal data via RESTful API •  We are live, we are free to Individuals •  We are ISO27001 certified company and service www.mydex.org - All right reserved
  • 3. The landscape we address are these needs and issues: Individuals Organisations / Apps •  Cumbersome online access •  Identity is a challenge •  Too many identities •  Fraud prevention complex •  Time it takes to administer life •  Operating costs increasing •  Fragmented information •  Trust is eroding with individuals •  Customer churn & cynicism is •  Security threats increasing / sourcing their own •  Time taken to complete basic solutions tasks •  Data volumes growing •  Lack of control of data exponentially •  Lack of knowledge about data •  Analytics and insight incomplete usage •  Privacy laws, consent and data •  Inability to assert rights protection increasing focus •  Constant request for same •  Lack of trusted digital channels information again and again •  Complexity of delivering solutions www.mydex.org - All right reserved
  • 4. Organisations we work with, need and seek: •  Identity Solutions •  Federated Login / Single Sign On •  Verified data attributes •  Certificates to support proofs of claims •  Low cost secure trusted channels •  Improve data quality / reduce sparsity •  Access richer / broader data •  Streamline customer journeys and flows of data •  Improve business process flows •  Applications that bridge traditional applications and organisation boundaries •  Need to work inside and outside the organisation •  Need to include the citizen / customer www.mydex.org
  • 5. Application Developers are seeking: •  Reduced Risks and Costs •  Application development and delivery •  Data Storage and Security •  Built Data protection and privacy •  Low cost deployment •  Access to richer datasets and services •  Permissioned consent for use •  Trusted Identity and verified attributes •  Ability to extend schema’s to meet specific needs •  Open Environment with clear documentation •  Easy Integration •  Stable standards based API •  Sandbox to test concepts and ideas www.mydex.org - All right reserved
  • 6. Individuals want and need •  Convenience and ease of use •  Easy access to data, information and services •  Little or no data entry •  By-product of daily living •  Apps and Tools that •  Save them time •  Provide Insight and understanding •  Keep them safe •  Ability to get basic tasks done easily •  Simplify administration www.mydex.org - All right reserved
  • 7. Mydex Platform delivers benefits to all Benefits Individual Organisations App Developers Trusted Identity Yes Yes Yes Cost Savings Yes Yes Yes Time savings Yes Yes Yes Reduced risk of fraud, increase in Yes Yes Yes trust and security Increased insight and analysis Yes Yes Yes New income streams Yes Yes Yes Increased speed in transactions Yes Yes Yes Increased Convenience and ease of Yes Yes Yes transacting www.mydex.org
  • 8. Convenience, Trust, Security = Empowerment for individual Cost savings, increased transaction speed, reduced risk, improved insight and engagement = ROI for organisations THE MYDEX PLATFORM A TRUST FRAMEWORK www.mydex.org
  • 9. Our ISO27001 Certification describes Mydex in the following way…. "The provision of secure digital storage areas to individuals to enable them to manage their personal data and identity, which they can send and receive, under their control, with connecting organisations and applications they have authorised accordingly" www.mydex.org
  • 10. Mydex provides a Trust Framework as a platform Policymakers Mydex Charter | Terms for Members | Terms for Connections Data Sharing Agreement | ISO27001 | tScheme Relying Parties Application Attribute Providers Service Providers Attribute Verifiers Trust Framework Provider and platform Unique Secure Encrypted Connections Mydex Members www.mydex.org Personal Data Services
  • 11. Mydex offers three core services to organisations anywhere in the world in any language •  Secure consumer digital letterbox / data channel •  Distribution, Synchronisation, Engagement, Verification •  Managing Data Protection & Permissioning requirements •  Identity Services •  Registration, Federated Identity / SSO, Assurance •  Application Platform •  Integration, New Customer Journeys •  In platform / Out platform deployment www.mydex.org
  • 12. We do not provide any of the services above the line Our focus is the platform that makes it all possible BPO / BPM Integration BPR Applications Consulting Trusted Advisor The Mydex Platform – it's open, it's simple. We sell connections to the platform to organisations. We provide people with a Personal Data Store for free. We make a % on transactions across the platform. www.mydex.org
  • 13. Our commercial model is low cost pay as you go, designed for sustainability and ease of adoption Individuals Organisations / Apps •  Mydex provides service free •  Low cost connection fee to the •  No hidden clauses platform per system + per •  No data rights for Mydex •  No access to their data without individual connected permission •  Annual support fee 25% of •  Education programme to connection fee explain personal data, privacy •  Small share of any charges security and how to control and across the platform manage their personal data •  No cost to become a developer •  Community engagement or use sandbox •  Features •  Open data schema •  Data attributes •  Strong identity and connection •  Education needs verification, certification and testing of apps and connections www.mydex.org
  • 15. We provide individuals with a hyper secure personal data service and enduring digital identity www.mydex.org
  • 16. It stores any aspect of an individual's life and can be organised how they wish It allows the individual to acquire data, proofs of claim and verifications about any aspect of their life and identity and share with whom they wish in a secure manner www.mydex.org
  • 17. There are many dimensions to an individuals personal data which can be stored, curated and shared under their control Preference Intentions Status Rights Relationships Credentials Evidence Management Employment Transaction Consumption Career Repository Activity Term Contracts Social Views/ opinions Conditions Stream Likes / dislikes www.mydex.org
  • 18. A Personal data store connects individuals to all aspects of their life, interactions and activities Health Social Care Network Voluntary Culture & Charity Art Education Professional Homes & White goods / age / spec Exam Assets Size / rooms / Expenditure / Income Finance Tax & Benefits Equipment / Assets Purchases Benefits Entitlement to Low energy tariff www.mydex.org
  • 19. Integrating data from multiple sources is complex to do manually. A Mydex personal data store makes it easy. Benefits to individuals NHS No: / CHI # •  Convenience Culture / Art • Health & Social care •  Security • Museums / Theatre / Galleries • Community pharmacy •  Trust • Music / Video / Film MydexID Benefits to Organisations • Registration; Identity; •  Reduce cost Exam boards / SQA # • Employability • Authentication; •  Improved service • Digital letter box •  Better insight • Qualifications updates • Personal Directory •  Improved engagement Property ref # • Housing & Council Tax benefits • Housing Association transactions Outcomes for the citizen • Manage property        DWP NI # •  Empowerment •  Universal credit •  Citizen / community HMRC UTR # •  Control / flexibility Networks •  Personalisation Professional Bodies •  BBC Alumni •  Enduring Lifelong repository •  Facebook • CPD Records •  Safety / Security •  Twitter • Qualifications •  LinkedIn • Charities Supports policy and reform elements •  Young Scot / NEC / CA • Voluntary support orgs •  Digital first •  Sky / C4 /ITV / C5 • SCVO •  Preventative Spending • LTCAS •  Public value (co-production) • Disability rights UK •  Localism ; self directed support • Bank / Credit Union / Building Society • ACEVO •  Personal responsibility • Insurance Policies / Pensions • NCVO •  Digitised UK • Energy / Telco / Retail / Transport www.mydex.org  
  • 20. THE PLATFORM IN OPERATION www.mydex.org
  • 21. Our platform delivers a persistent trusted connection between any organisation and the individual for permissioned two way data and exchange and interactions Customer can select the specific data attributes they wish to share www.mydex.org on what basis
  • 22. The Mydex Platform works seamlessly within context of the Cross Government ID Assurance programme objectives DWP Contract Award Scope •  Identity Assurance 21m people •  Control access to online services •  Pilots April 2013 / Live October 2013 •  Framework Contract to offer:- •  Same services to 17 Government departments •  56m people in UK •  Business Identity in scope for future www.mydex.org
  • 23. Platform essentials Built from the start establish trust between parties within a secure environment •  Scalable Cloud Infrastructure •  IL2 > 3 •  ISO 27001 •  OIX / tScheme •  Unique identities •  256 PDS Encryption •  PDS can be stored anywhere •  Multifactor authentication •  PKI •  SAML / OAUTH •  OpenID / Mozilla Persona •  RESTful API json / XML / yaml •  Open Source / Standards •  Totally UK designed, developed www.mydex.org and operated
  • 24. Platform essentials - any device, any OS, any Language - Standards based API ely uniqu a l and dividu idual PD S is in y the indiv Each crypted b en HTTPS RESTful API json/xml/yaml api key ConID UID www.mydex.org - All right reserved
  • 25. Our platform is hyper secure but open to innovation from anyone who can verify their identity and intentions www.mydex.org
  • 26. Open: We have full documentation, API and sandbox for development and testing of connections and apps www.mydex.org
  • 27. Clarity about the role of personal data stores is emerging in many areas www.mydex.org - All right reserved
  • 29. Return on investment is straightforward and significant for all organisations Measures Transactions Impacted •  Cost savings •  Billing •  Print and Postage •  Collections •  Data management •  Transaction history •  Front line service centres •  Receipting •  Systems Development / •  Forms processing Integration •  Quotations •  End to end transaction execution •  Contract and Tariff Management •  Compliance •  Call Centre traffic •  Risk reductions •  Face to Face traffic •  Improved Compliance •  Issue Management •  Improved Data Quality •  Reduced Data sparsity •  Inbound communications •  Improved Customer satisfaction •  Outbound communications •  Improved retention •  Risk Management •  Verification Services www.mydex.org
  • 30. Mydex is one of the key solutions to achieving UK Government strategy •  £20 Billion per annum savings needed in government •  Protect frontline services •  Make services sustainable, flexible, adaptable •  Deliver, simpler, clearer, faster solutions and services •  Redesign transactional services •  Start with needs and centre on the citizen - empower them •  Easy access digital services make digital channel most attractive •  Increased adoption rates •  Accessible for the infrequent user •  Remove barriers, improve decisions •  Increase clarity and understanding of communications •  Export our experience and expertise •  Stimulate innovation and growth www.mydex.org