Regardless of the nature of the feedback, the way you receive and respond to it will go a long way in being seen as a confident, competent, professional (or not). As you work to evaluate the feedback you’ve been given and implement it moving forward
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5 Ways Not To Handle Negative Feedback
1.
2. During a feedback conversation, chances are you’re feeling somewhere between mildly
to extremely defensive. This is a totally natural reaction, but it can also come off as
immature, so it’s best to try to control it as much as possible.
3. On the flip side, don’t go overboard. If the feedback is based on a specific mistake,
misunderstanding, or behavior, apologize once, and that’s it. Make it count—your apology
should be sincere, concise, and show that you understand the problem and how avoid it
in the future. Your boss will appreciate this and most likely want to move on—she has no
interest in telling you “it’s OK” five times a day as you beg for forgiveness or promise to
improve upon things in the future.
4. Received a piece of really tough—or even truly unwarranted—feedback? Although it’s
tempting to react immediately, your emotions are at their peak in the heat of the moment.
So, it’s essential that you take a deep breath and give yourself some physical space to
absorb the comments and clear your head before responding one way or another. The
person giving you the feedback may want to discuss it then and there, but you’re usually
better off respectfully saying something like, “I really appreciate hearing your concerns. I’d
like to take some time to collect my thoughts so that I can better respond to what I’ve
heard.” Then, remove yourself physically from the space—a walk outside is always a good
idea—to allow yourself some space to calm your mind.
5. After you’ve had the opportunity to clear your head, go back and think about the
main points your boss conveyed. Do they pretty much make sense, or is there
anything that came totally out of left field? If so, can you go back and revisit the
surprising feedback with your boss in the name of getting a better understanding of
what you need to work on?
6. Particularly if the negative feedback caught you by surprise, pointed to a flaw that
makes you self-conscious, or was of a personal nature , chances are you’re going to
feel bad about it. That’s totally normal. But while you should allow yourself a period of
time to work through the feelings it stirs up, you should also commit to letting them
go.
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