UNIVERGE 3C: Comunicaciones unificadas, colaboración y servicios de software

NEC Confidential
© 2013 NEC Corporation of America-LASC
MUCIO AHUMADA
NEC Corporation of America - LASC
July 2013
UNIVERGE 3C
& the Millennials Workforce

NEC Confidential
© 2013 NEC Corporation of America-LASCPage 2
Why NEC
UC market trends
How business is changing
The Millenials
Why UNIVERGE 3C
User centric
Unified client
Collaboration
Architecture
Licensing
Deployment
Additional services
Phones & gateways
Agenda

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Why NEC?

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One of the world's leading providers of computer, broadband,
mobile network & enterprise business solutions
▐  Established in 1889
▐  Revenues: $44.8 billion (Fortune Global 200)
▐  Employees: 142,358
▐  Over $3.3 billion R&D spending with 12 worldwide facilities
▐  Patents: 74,000 worldwide
Page 4
NEC Corporation

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IT Services Platform
Asteroid Explorer
"HAYABUSA"
(provided by Japan
Aerospace Exploration
Agency)
Digital Terrestrial
TV Transmitters
Cloud Oriented Service
Platform Solutions
Unity Cable Systems
Compact Microwave
Communications Systems
Long Term Evolution
Network Systems
WiMAX Network
Systems
Lithium-ion Batteries Liquid Crystal DisplaysElectron Devices
Personal
Computers
Mobile Terminals
Server
Super Computer
Integrated Operation/
Management Middleware
Unified Communication
Personal Solutions
Social InfrastructureCarrier Network
Others
Business Domains and main Products and Services

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Business

Intelligence

Managed

Services

Data
Networks,

Servers
and
Storage

Uniﬁed

Communica=ons

Biometrics

&
Security

Op=cal
Networking

Products

Professional

Services
Document
Solu=ons

Radio

Communica=ons
Digital
Media

NEC Solutions Focus

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Innovations @ NEC
Page 7
NEC is continually looking to the future and exploring new innovative technologies .
NEC understands that information technology will increasingly converge with
communications to adapt more and more to an individual’s needs.
▐  Space Robotics
l  Space Station
▐  Digital Cinema
projectors
▐  Curved LCD displays
▐  Earth Observation
Satellites
▐  Bio-plastics
research
▐  Car2Car
Communications
▐  Flight Information
display system
▐  Biometric solutions ▐  TeleScouter

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NEC Global Presence and Partners
Japan
340 Dealers
Russia
50 Dealers
EU
600 Dist/Dealers
ME/Africa
150 Dist/Dealers
China
400 Dealers
Asia
400 Dist/Dealers
Oceania
130 Dist/Dealers
South America
230 Dealers
NEC Corp. of America
LASC
NEC Unified
NEC Australia
NEC US
Shanghai
NEC Brazil�
North America
500 Dealers
8 Supply House
2 Tier Resellers
▐  Direct Sales Organization
▐  A Network of over 3000 channel partners
Page 8
NEC de
Mexico

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NEC de Colombia S.A.
ASSENDA S.A.
NEWSERVICE S.A.
NEC de Mexico
STOSCA
TELINET
INGENIERIA
AVANZADA
NEC Argentina S.A.
DELFAU
MAGRI S.A.
NETCO
NEC Chile S.A.
SCHARFSTEIN S.A.
LA Competencia S.A.
IP NET S.A.
AICOTEL S.A.
TELEFAX S.A.
TEISA S.A.
NECLATAM Bra
SOPHO
PRIMEX
IATEL
CGT del Este
TRT
PRITEL
NEC in Latin America
Page 9
Countries: 18
NEC Partners/afilliates: 28
Infotrans
APANA
DATA TEL

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© 2013 NEC Corporation of America-LASCPage 10Page 10
• Opera=onal
Eﬃciency

• Pa=ent
Safety

• Infrastructure

Management

Healthcare
Educa=on

• Campus
Mobility

• Informa=on
Security

• Data
Center

Op=miza=on

• Virtual
Remote
Workers

• Network
Services

Automa=on

• Business
Intelligence

Government

• Hosted
Voice

• Digital
Signage

• Staﬀ
Response

Hospitality

Vertical Markets – NEC Focus and Expertise

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Higher

Educa=on

Government
Hospitality
Healthcare

Enterprise
Business

Small
and
Medium
Business

100,000+ NEC Customers in North America!

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UC market trends

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Unified Communications Market
Microsoft
12%
Cisco
11%
Avaya
10%
NEC
9%
IBM
7%
Polycom
7% ALU
5%
Siemens
3%
Others
36%
Frost & Sullivan: Asia Pacific Unified Communications Market H1 2010 - July 2011 [P471-64]
Enterprise Telephony 886.4
Conferencing & Collaboration 404.5
Unified Messaging 29.6
Contact Centres 241.8
Email Systems 347.3
Unified Clients & Presence 84.8
Mobility 11.8
Unified Communications
Component
Revenue
($Million)

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MobilityConferencing&
Collaboration
Web Conferencing
Instant Messaging
Audio Conferencing
Document Collaboration
Desktop video
Presence
Unified Messaging
PC Mobile Client
Mobile UC Client
Voice over WiFi
75
73
71
62
52
48
44
44
40
38
21
13
21
27
37
33
42
37
40
31
4
14
8
11
11
19
14
19
20
31
Currently Use
Plan to Use
No Plan
Are enterprises implementing UC?
Source: T3iGroup – InfoTrack for Unified Communications – June 2011

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How business is changing

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Remote / home working
The physical office becomes the place to
hold face to face meetings.
The future of the Enterprise Frost & Sullivan: ICT Outlook 2012
Cloud & Virtualisation
•  Applications in a SaaS model
•  Reduction in maintenance
•  Desktop virtualisation
Collaboration
•  Video
•  IM/Web conferencing
•  Voice
•  Social and Team Collaboration
Mobility
•  The mobile enterprise
•  FMC
•  Single number reach
Multiple Devices
•  Device agnostic
•  Bring Your Own Device

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Trend Toward Software Based Unified Communications
Year
MillionsofDollars
Total Enterprise UC Infrastructure Component Spending
Source: Gartner Forecast:
Enterprise Unified Communications
Infrastructure Worldwide - July 7, 2011
0
4,000
8,000
12,000
16,000
20,000
2011 2012 2013 2014 2015
Software Based UC Platforms

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Consumerization of IT Services in the Enterprise
Consumerization of IT in the
Enterprise (CITE) is the propensity
for users’ experiences with
technology as consumers to impact
their expectations regarding their
technology experiences at work.
Unlike in the past, new information
technologies are increasingly
emerging in the consumer market first
and then spreading into business
organizations.
Source: IDG Enterprise “Consumerization of IT in the Enterprise” - 2013

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The Millenials Workforce

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The$Who?$
$
NEC Corporation of America 2013"
Page 20NEC Conﬁdential"

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Millennials in the workforce
Born after 1980 millennials make
up to 20% population
91.7% think they will only take
3-6 months to land a job.
Millennials will be approaching
50% of the workforce by 2014.
On average they will change
jobs every 2 years.

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Millennials are connected
of millennials have at least 1 social
networking profile.
75%
g+
1 in 5 have posted video of themselves on line.
2 in 5 have a tattoo.

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Millennials want to be mobile
Millennials prefer laptops to desktops with 70% of millennials
owning a laptop and only 57% owning desktops.
57%
70%
Vs

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Millennials and their smartphones
54% of millennials own a smartphone
AND
18%
of those who don’t, plan on buying one
in the next 6 months.

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94%
Millenniums are always connected
use mobile phones to send text messages.
63%
use their mobile to connect to the internet.
83%
sleep with their cell phones by their bed.
Z
Z
Z

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Quality of work improves…
77%
of milliennials feel that technology makes the quality of
their work better.

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Communicating is easier…
73%
of milliennials feel that technology makes it easier to
communicate to their peers and supervisors.
g+

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Love to IM…
46%
of milliennials use Instant Messaging on the corporate
network vs 22% for other generations.

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Always find a way…
50%
of milliennials report that they have used collaborative tool,
online apps and open source technology when technologies
provided at work did not meet their expectation.

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Bring their own…
55%
of milliennials use devices or software at work that was not
company-issued.

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So what does that mean?
In a few years, half of your workforce will expect…
To communicate via IM, video and web conferencing
Use their own devices
Have a say in what software they use
g+
To be totally mobile – working anywhere
Be connected socially at work

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Why UNIVERGE 3C

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What is UNIVERGE 3C
It is a full featured IP-PBX on a disk, delivering IM, Presence, Video and
Web based conferencing, Integrated into your corporate IT
infrastructure allowing staff to work anywhere, any time on any device.
Virtually any SIP based
audio, video or soft-phone
Delivered on DVD
Virtual or Physical Servers
Presence
Instant Messaging
Video
Collaboration
In the office on a tablet
Anywhere on a mobile
At home on a laptop

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User centric
NEC UNIVERGE 3C

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User Centric - Presence
•  Brads status is combined and
shared.
o  Is he at his PC.
o  Is he on a phone call.
o  Is he in a meeting. Brad
Lauren
On a call
AwayIdle BusyNo Meeting

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User Centric – Single Number
•  Users publish a single number
•  When called all phones ring
•  Brad gets notified on all of his
devices and UC Clients
•  Brad can handle multiple calls
at once
300120011001
Brad
Lauren
Calls
9262-1001
9262 1001
Sandra
Calls
9262-1001

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User Centric – Intelligent call handling
•  Calls can be forwarded based
o  The amount of time ringing on
Brad’s extensions
o  The time of day
o  The Caller ID
o  Brad’s current presence
•  Calls can be forwarded and
continue to ring his phones!
300120011001
Brad
Lauren
Calls
9262-1001
9262 1001
Brads
Mobile

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Common User Experience – Regardless of Device
•  From Mobile Phone –to– Tablet –to– Computer
•  Common credentials, contacts, and experience
•  Communicate and Collaborate from virtually
anywhere

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Unified client
NEC UNIVERGE 3C

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140 character message
of the day
Visual color and textual
presence state
Dynamic active call
window opens as needed
User location
Panel navigation
controls
Quick-access to
any of the panels
Directory search and
quick dial
Click to call, IM or see
colleague details
The Feature Rich UC Client
Administrator or user-
selected images
Conferencing Softphone DND Profiles Missed Calls Voicemail
Answer
Send to
Voicemail
Dial digitsReject Transfer
Send to
Bridge
Quick-access
indicators and controls

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Video conference with
other softphone users,
video phones, or room
based video systems –
up to 1080p.

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A complete UC solution
that can be installed on
Windows or on the Mac
(without the softphone)
Or run on your Android
or Applie iPhone!

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Collaboration
NEC UNIVERGE 3C

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Outlook Calendar
Launching a meeting
Scheduled Recurring
Web interface UC Client
Permanent Instant

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3C Collaboration – Multi-media Meeting Room
Auto resizing video
windows
Record the on-line
meeting
Participant list with
active speaker indication
Upload and share files
Page previews
Document sharing
window
Share screens, docs,
chat or vote

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Summary
NEC UNIVERGE 3C

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Integrating UNIVERGE 3C
Technical & strategic consulting
System engineering & integrationQuality management
Network assessment & designProject management
Field deployment
üüü
NEC has a customer-
centric approach to all
communications systems
integration and support

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Why UNIVERGE 3C
Executive IT Staff End User
•  Improves your companies
competitiveness
•  Increase productivity
•  Lowers costs
•  Flexible working
environment
•  Reduces costs
•  Improved security
•  Allow for BYOD
•  Better services to end
users
•  Always reach the right
person
•  Able to share
information seamlessly
•  Communicate when
and how I want

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NEC’s UC&C solution is widely deployed globally
Crystal Towers

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Seven Reasons why NEC is Special for You
①  NEC has both Communications Networking and IT
②  NEC has both Hardware and Software
③  NEC has Innovative Technologies
④  NEC understands Carrier / Service Provider business
⑤  NEC understands Vertical Applications
⑥  NEC has Global Coverage and Expertise
⑦  NEC is Reliable and has a Robust Supply Chain
Thank you

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Architecture
NEC UNIVERGE 3C

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UNIVERGE 3C High Level Architecture
Contact
Center
Unified
Communications
& Collaboration
Unified
Messaging
SIP
Support
Virtualisation
Support
IT Infrastructure
Support
Multi- Media
Support
User Based
Services
Web
Services
Application
Services
Presence
Services
A wide array of connection options allow you to tailor to your organizational
needs
User centric clients provide secure access from virtually anywhere
PBX’s IP Phones Soft phones Mobile Devices
Room based
video
SIP Carriers
UC Clients Mobility Contact CenterReceptionistsCollaboration Vertical Apps

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Licensing
NEC UNIVERGE 3C

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Licensing is easy
Concurrent
Resiliency
Conferencing
Capacity
Recording
$
People
$
Audio / Video
$
Unified Messaging
$
Per Server
Free
Trunks
$
Meeting Hosts
Free
Meeting Users
$

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Deployment
NEC UNIVERGE 3C

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Univerge 3C Distributed Software Solution
•  Multiple servers, operating as
“peers” within the customer network
•  Inherent high availability and
scalability
•  Built in load sharing for call control,
media services, user services, and
web service applications
•  Automatic device failover AND
failback – no call disruption
•  No license fee associated with
server instances
3C
Servers

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UNIVERGE 3C – Data Center Ready
or Direct installation on a server

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Data Center Ready
•  Runs on industry standard server
hardware
•  Windows 2008 R2 operating system
•  Ties in to your corporate
authentication and directory
•  Fits in your existing racks
•  Can be fully virtualized
Domain
Controller
Exchange
Server
Sharepoint
Business
Apps
Storage
UNIVERGE
3C

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Data Center Ready
•  Multi-server redundancy and
disaster recovery
o  Up to 20 servers in a
centrally or distributed
managed cluster.
o  3,000 devices per server;
30,000 per system total.
o  25,000 BHCA per Server and
500,000 BHCA per system
o  Devices & gateways
automatically move to new
servers under fault
conditions.
Domain
Controller
Exchange
Server
Sharepoint
Business
Apps
Storage
UNIVERGE
3C

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SITE 1
Data Center Ready
SITE 2
Domain
Controller
Exchange
Server
Sharepoint
Business
Apps
Storage
UNIVERGE
3C
Cloud Data
Center
Domain
Controller
Exchange
Server
Sharepoint
Business
Apps
Storage
UNIVERGE
3C

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Many locations… One system
•  With the UNIVERGE 3C experience the same features across
locations, the city, the nation or the world
•  Multi-country, multi-language support
•  Automatically route calls within your network
•  Same experience everywhere
•  Seamless collaboration
•  Single point of management
•  Single, replicated, distributed database
•  Redundant, Load Balanced
•  Active / Active, Disaster Recovery

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UNIVERGE 3C - Secure and Reliable
Certified by the US Department of Defense
•  Secure: US DoD Information Assurance certification
•  Reliable: Proven >5-9’s availability
•  Resilient: Continuous operation under load and Denial
of Service Attacks

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UNIVERGE 3C – Secure and Reliable
•  Reliability
o  Achieved the Miercom Performance
Verified Certification
•  Scalability
o  Sustained >100,000 calls / per hour
across 4 3C servers
•  Fault Tolerance
o  No service interruptions when a
server is taken off-line
•  Security and Resiliency
o  100% availability during DoS tests

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Data Sourced: from Enterprise Connect 2013
mock RFP “UC Without Buying a New PBX”
Prepared by UniComm Consulting
UNIVERGE 3C stand up against the competition
NEC Capabilities:
•  UC Client 10/10
•  Mobility 10/10
•  Web Conferencing 10/10

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Phones & gateways
NEC UNIVERGE 3C

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Terminals – Something for Everyone
IP321 /331 IP335 IP450
ITL-6DE
Display
ITL-2E
Non Display
ITL-8LD
Desi-Less
ITL-12D
Display
NEC Voice
Polycom Voice
Polycom Video, Voice Conference
VVX1500
ITL-24D
Display
ITL-32D
Display
IP550 IP650 IP670
VVX500
HDX Room
Systems
RMX MCU IP Conf. Units
VVX500
ITL-12DG
Display
ITL-12CG
Color Display
Support DCL-60 DSS Gig-E

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Mobile Devices – On Campus & Off
MH150 MH160 Polycom 8400
Office
G-355
Basic
C-124
Hi-End
G955
Healthcare
I-755
IP DECT
uMobility - FMC
Page 69
iPhone Android IPAD & Android Tablets

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3rd Party SIP endpoints!
WiFi Handsets! Bria on iPhone! Bria on Mac! Twinkle for Linux!
Video door phones! Windows soft phones! Windows Phone 7!
Thousands of
applications
and devices
support
standard SIP!
Most standard based SIP devices and software will connect,
however the level of features and functions supported will vary

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Gateways
Tenor AF Series
2 to 8 Port GW’s
Branch Hub
6 FXO
12 FXS
CO Hub
T1/E1,
PRI/QSIG
Phone Hub
24 FXS Meeting Hub
60 Port CNF Bridge
NEC
Gateways
MP1XXX Series
2 to 24 FXO/FXS
Page 71
Tenor AX Series
8 to 48 Port GW’s
Tenor DX Series
2 to 8 T1/E1, PRI/QSIG
Mediant 800 Series
4 FXO, 4/8 FXS,
1 T1/E1, PRI/QSIG
Mediant 1000 Series
4 FXO, 4/8 FXS,
1 to 4 T1/E1, PRI/QSIG

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UNIVERGE 3C: Comunicaciones unificadas, colaboración y servicios de software