Building the Digital Foundation for a $28Bn Enterprise using MuleSoft’s Anypoint Platform

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HCL used MuleSoft's Anypoint Platform to build a digital foundation for a large $28 billion enterprise customer with over 1.9 million employees serving 68 million people daily across 119 countries. The solution involved standardizing business capabilities, implementing them as layers, and creating shared services for common functionalities. Microservices were developed using MuleSoft components like API Manager, Runtime Manager, and connectors to create a flexible, scalable, and secure architecture deployed across multiple countries. The outcome was over 471 million successful transactions on the platform with average and peak response times under 120ms and 500 transactions per second respectively, serving over 150 APIs.

Tecnologia

Building the Digital Foundation for a $28 Bn Enterprise
using MuleSoft’s Anypoint Platform
HCL Session @ MuleSoft CONNECT

DNADIGITAL & ANALYTICS
PRACTICE
HCL
$7.2
32
115,000
C O U N T R I E S
P E O P L E
B I L L I O N

DNADIGITAL & ANALYTICS
PRACTICE
Quick Facts About the Customer
68 Mn
People served
per day
119
Countries
35K
Restaurants
worldwide
1.9 Mn
Employees
$28 Bn
Revenue

DNADIGITAL & ANALYTICS
PRACTICE
Customer Considerations
MARKET
DRIVEN
markets
control
SECURITY
MULTI
TENANCY
• User Experience
• Business Process
• Vendors and 3rd Parties e.g. Push provider
• Data Security Considerations –
Many countries have data collection
and storage laws
• Standardization – use a standardized
way of authenticating and
authorizing Customers and
Applications
• Threat detection and prevention
• Resiliency
• Shared Services – Foundational
services like Configuration and
Validation are externalized so that
the functionalities can be
dynamically tailored for the request

DNADIGITAL & ANALYTICS
PRACTICE
HCL Strategy
Standardize
Business
Capabilities
Implement
as Layers
Create
shared services
for common
functionalities
Be flexible
about where
to deploy
Implement
robust
monitoring
Use Standards
wherever possible
Build resiliency into the
system, Use Auto scaling
wherever possible
Use Throttling,
Rate Limiting and
Circuit breakers

DNADIGITAL & ANALYTICS
PRACTICE
Simplified Architecture of our Solution
Web Mobile Kiosk Bots Voice Other Partners
CHANNELS
Security Rate Limiting Throttle Circuit Breaker Analytics Portal
CHANNELS
Configuration
Security
Caching
Experience Layer
Process Layer
System Layer
Micro Services Micro Services Micro Services Micro Services Micro Services
MICRO SERVICES

DNADIGITAL & ANALYTICS
PRACTICE
Architecture – MuleSoft Components
Web Mobile Kiosk Bots Voice Other Partners
CHANNELS
Security Rate Limiting Throttle Circuit Breaker Analytics Portal
CHANNELS
Configuration
Security
Caching
Experience Layer
Process Layer
System Layer
Micro Services Micro Services Micro Services Micro Services Micro Services
MICRO SERVICES
Anypoint
API Manager
Anypoint
API Manager
Anypoint
API Manager
Anypoint
API Manager
Anypoint
Runtime Manager
Anypoint
Portal
Anypoint
Runtime Manager
Mule
ESB
Mule
ESB
Mule
ESB
Anypoint
Connectors
Mule
ESB
Anypoint
Connectors
Mule
ESB
Anypoint
Connectors
Mule
ESB
Mule
ESB
Anypoint ExchangeAnypoint StudioLegend:

DNADIGITAL & ANALYTICS
PRACTICE
The Outcome- Across Geos
Live - Cloudhub
Live – On Prem
Rollout in Progress
Legend:

DNADIGITAL & ANALYTICS
PRACTICE
The Outcome - Quick Facts
471,788,204 Total Transactions
Last 7 Weeks*
150 Supported APIs
19.19ms Average Response Time
113.85ms Average Target
Response Time
.0015% Error Rate
3.5B Total Transactions 2016*
109 Average TPS Last 7 Weeks*
541 Highest TPS Last 7 Weeks*13 Lowest TPS Last 7 Weeks*

DNADIGITAL & ANALYTICS
PRACTICE
QUESTIONS?

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Created by Mozilla Research in 2012 and now part of Linux Foundation Europe, the Servo project is an experimental rendering engine written in Rust. It combines memory safety and concurrency to create an independent, modular, and embeddable rendering engine that adheres to web standards. Stewardship of Servo moved from Mozilla Research to the Linux Foundation in 2020, where its mission remains unchanged. After some slow years, in 2023 there has been renewed activity on the project, with a roadmap now focused on improving the engine’s CSS 2 conformance, exploring Android support, and making Servo a practical embeddable rendering engine. In this presentation, Rakhi Sharma reviews the status of the project, our recent developments in 2023, our collaboration with Tauri to make Servo an easy-to-use embeddable rendering engine, and our plans for the future to make Servo an alternative web rendering engine for the embedded devices industry. (c) Embedded Open Source Summit 2024 April 16-18, 2024 Seattle, Washington (US) https://events.linuxfoundation.org/embedded-open-source-summit/ https://ossna2024.sched.com/event/1aBNF/a-year-of-servo-reboot-where-are-we-now-rakhi-sharma-igalia

A Year of the Servo Reboot: Where Are We Now?

Igalia

Effective data discovery is crucial for maintaining compliance and mitigating risks in today's rapidly evolving privacy landscape. However, traditional manual approaches often struggle to keep pace with the growing volume and complexity of data. Join us for an insightful webinar where industry leaders from TrustArc and Privya will share their expertise on leveraging AI-powered solutions to revolutionize data discovery. You'll learn how to: - Effortlessly maintain a comprehensive, up-to-date data inventory - Harness code scanning insights to gain complete visibility into data flows leveraging the advantages of code scanning over DB scanning - Simplify compliance by leveraging Privya's integration with TrustArc - Implement proven strategies to mitigate third-party risks Our panel of experts will discuss real-world case studies and share practical strategies for overcoming common data discovery challenges. They'll also explore the latest trends and innovations in AI-driven data management, and how these technologies can help organizations stay ahead of the curve in an ever-changing privacy landscape.

TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery

TrustArc

Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365. But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction. Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general. See what it can do to keep your users happy and productive! In this session we will cover - Why CQD data alone is not enough to troubleshoot call problems - The importance of attributing call problems to the right call participant - What call quality analytics can do to help you quickly find, fix-, and prevent problems - Why having retrospective detailed insights matters - Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.

Why Teams call analytics are critical to your entire business

panagenda

Artificial Intelligence Chap.5 : Uncertainty

Khushali Kathiriya

Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving

Edi Saputra

Building the Digital Foundation for a $28Bn Enterprise using MuleSoft’s Anypoint Platform

1. Building the Digital Foundation for a $28 Bn Enterprise using MuleSoft’s Anypoint Platform HCL Session @ MuleSoft CONNECT

2. DNADIGITAL & ANALYTICS PRACTICE HCL $7.2 32 115,000 C O U N T R I E S P E O P L E B I L L I O N

3. DNADIGITAL & ANALYTICS PRACTICE Quick Facts About the Customer 68 Mn People served per day 119 Countries 35K Restaurants worldwide 1.9 Mn Employees $28 Bn Revenue

4. DNADIGITAL & ANALYTICS PRACTICE Customer Considerations MARKET DRIVEN markets control SECURITY MULTI TENANCY • User Experience • Business Process • Vendors and 3rd Parties e.g. Push provider • Data Security Considerations – Many countries have data collection and storage laws • Standardization – use a standardized way of authenticating and authorizing Customers and Applications • Threat detection and prevention • Resiliency • Shared Services – Foundational services like Configuration and Validation are externalized so that the functionalities can be dynamically tailored for the request

5. DNADIGITAL & ANALYTICS PRACTICE HCL Strategy Standardize Business Capabilities Implement as Layers Create shared services for common functionalities Be flexible about where to deploy Implement robust monitoring Use Standards wherever possible Build resiliency into the system, Use Auto scaling wherever possible Use Throttling, Rate Limiting and Circuit breakers

6. DNADIGITAL & ANALYTICS PRACTICE Simplified Architecture of our Solution Web Mobile Kiosk Bots Voice Other Partners CHANNELS Security Rate Limiting Throttle Circuit Breaker Analytics Portal CHANNELS Configuration Security Caching Experience Layer Process Layer System Layer Micro Services Micro Services Micro Services Micro Services Micro Services MICRO SERVICES

7. DNADIGITAL & ANALYTICS PRACTICE Architecture – MuleSoft Components Web Mobile Kiosk Bots Voice Other Partners CHANNELS Security Rate Limiting Throttle Circuit Breaker Analytics Portal CHANNELS Configuration Security Caching Experience Layer Process Layer System Layer Micro Services Micro Services Micro Services Micro Services Micro Services MICRO SERVICES Anypoint API Manager Anypoint API Manager Anypoint API Manager Anypoint API Manager Anypoint Runtime Manager Anypoint Portal Anypoint Runtime Manager Mule ESB Mule ESB Mule ESB Anypoint Connectors Mule ESB Anypoint Connectors Mule ESB Anypoint Connectors Mule ESB Mule ESB Anypoint ExchangeAnypoint StudioLegend:

8. DNADIGITAL & ANALYTICS PRACTICE The Outcome- Across Geos Live - Cloudhub Live – On Prem Rollout in Progress Legend:

9. DNADIGITAL & ANALYTICS PRACTICE The Outcome - Quick Facts 471,788,204 Total Transactions Last 7 Weeks* 150 Supported APIs 19.19ms Average Response Time 113.85ms Average Target Response Time .0015% Error Rate 3.5B Total Transactions 2016* 109 Average TPS Last 7 Weeks* 541 Highest TPS Last 7 Weeks*13 Lowest TPS Last 7 Weeks*

10. DNADIGITAL & ANALYTICS PRACTICE QUESTIONS?

11. THANK YOU

12. All contents © MuleSoft Inc. Don’t forget the survey 12 • Why take the survey? – Takes less than 2 minutes – We value your feedback and apply it when deciding next year’s content and speakers – Surveys = Prizes!! Earn 55 points for a chance to win $250 in cash prizes • See “Play To Win” in the Mobile App for details • Where’s my survey? – Log into the mobile app – Click “Surveys” on the Tool Bar – Find the relevant survey for this session slot

Building the Digital Foundation for a $28Bn Enterprise using MuleSoft’s Anypoint Platform

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Building the Digital Foundation for a $28Bn Enterprise using MuleSoft’s Anypoint Platform