Communication skills are very important in one's personal and professional life. If one can understand the importance of communication and can master the various modes of communication, life will be much easier.

1. Mrs.Muktai Chavan Deb
Assistant Professor
Dr. Panjabrao Deshmukh Institute Of Management Technology & Research
Dhanawte National College, Nagpur
Communication Skills

2. Why Communicate?
 To inform
 To convey
 To persuade
 To request
 To warn
 To reassure

3. Types of Communication
Communication
Written
Oral
Communication
Formal
Informal

4. Verbal
Communication
Pitch
volume
Language
Spoken
Intonation
Variations in
voice
Good Vocabulary
Choice of words

6. Miscommunication is probably the biggest single cause of
business foul-ups. You think you were clear; you think you
provided the complete picture; you think the other person
understood. And yet the work product does not meet your
expectations. What went wrong and how can you prevent it
from happening again?

7. Barriers to Communication
 Perceptions
 Language
 Semantics
 Personal Interests
 Emotions  Environment – noise
 Preconceived
notions/expectations
 Wordiness
 Attention span
 Physical hearing
problem
 Speed of thought

8. Importance
At our own work place
 One may not be able to speak ,write or understand in various
forums, meetings due to language barriers, lack of adequate
knowledge.
 Attitude plays an important role as a barrier.
 Recording information like making notes, minutes of
meetings that can be retrieved for future reference.
 Team briefing between team members on important decisions
made.
 Interdepartmental miscommunication viz purchase with
production , Finance with sales due to which organizations
may suffer loss of image ,finance etc.
 Improper data management leading to lack of information.
 Unable to adapt to the needs of changing environment viz
social media ,electronic media etc..

9. Importance At a personal
level
 Lack of expression may develop a improper
feeling among each others.
 Relationships often may get emotional and erupt
into hurtful exchanges that do not resolve any
thing due to improper communication.
 Harsh ,rude & negative talk can ruin short term as
well as long term relation ships.
 Personal ego’s stop one another to have a free
flow of communications.
 Incorrect body language can be misleading.

10. Try to understand yourself and
then you can understand others

11. Let us test our communications style

12. Communications is the LIFELINE of
any relationship,
When you Stop Communicating,
You start loosing your valuable
relationships.

13. Thank you for Patient Listening!
No Queries means You have
Understood
EVERYTHING
OR
NOTHING!