1. Introduction to Management 11e
John Schermerhorn
Chapter 3Chapter 3
Ethical Behavior andEthical Behavior and
Social ResponsibilitySocial Responsibility
2. Planning Ahead — Chapter 3 Study Questions
1. What is ethical behavior?
2. How do ethical dilemmas complicate the
workplace?
3. How can high ethical standards be
maintained?
4. What is social responsibility and governance?
3. Study Question 1: What is ethical behavior?
Ethics
Code of moral principles.
Set standards of “good” or “bad” or “right” or
“wrong” in one’s conduct.
Ethical behavior
What is accepted as good and right in the
context of the governing moral code.
4. Study Question 1: What is ethical behavior?Study Question 1: What is ethical behavior?
Law, values, and ethical behavior:
Legal behavior is not necessarily ethical
behavior.
Personal values help determine
individual ethical behavior.
5. Study Question 1: What is ethical behavior?Study Question 1: What is ethical behavior?
Law, values, and ethical behavior:
Values - underlying beliefs and attitudes that
help determine individual behavior
Terminal values - preferences about desired ends
Instrumental values – preferences regarding the
means to desired ends
6. Study Question 1: What is ethical behavior?
Alternative ethical views
Utilitarian
Delivers the greatest good to the most people
Individualism
Advances long-term self-interests
Moral rights
Maintains fundamental rights of all human beings
7. Study Question 1: What is ethical behavior?
Justice view of ethics
fair and impartial treatment of people according to
legal rules and standards
Procedural justice – policies and rules fairly applied
Distributive justice – equal treatment for all people
Interactional justice – people treated with dignity and
respect
Commutative justice – fairness to all involved
8. Four views of ethical behavior
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9. Study Question 1: What is ethical behavior?
Cultural issues in ethical behavior:
Cultural relativism
Ethical behavior is always determined by cultural
context.
Universalism
Behavior unacceptable in one’s home
environment should not be acceptable anywhere
else.
Ethical imperialism
Imposing one’s ethical standards on others.
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10. The extremes of cultural relativism and ethical imperialism in
international business ethics.
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Source: Developed from Thomas Donaldson, “Values in Tension: Ethics Away from Home,”
Harvard Business Review, vol. 74 (September-October 1996), pp. 48-62.
11. Study Question 1: What is ethical behavior?
Sources of information on ethical behavior:
Institute for Global Ethics at www.globalethics.org
and on Facebook at
http://www.facebook.com/pages/Rockland-ME/Institute-fo
Ethics Resource Center at www.ethics.org
Management 11e/ Chapter 3 11
12. Study Question 2: How do ethical dilemmas complicate the workplace?
An ethical dilemma
occurs when choices, although having
potential for personal and/or organizational
benefit, may be considered unethical.
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13. Study Question 2: How do ethical dilemmas complicate the workplace?
Ethical dilemmas include:
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15. Study Question 2: How do ethical dilemmas complicate the workplace?
Influences on Ethical Decision Making
Ethical framework
Provides personal rules or strategies for ethical
decision making
Includes personal values
Honesty
Fairness
Integrity
Self-respect
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17. Study Question 2: How do ethical dilemmas complicate the workplace?
Situational Context and Ethics Intensity
Will the situation pose an important ethic
challenge?
Magnitude of the situation
Risk of immediate harm
Proximity and concentration of harm
Social consensus
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18. Study Question 2: How do ethical dilemmas complicate the workplace?
Organizational Culture Influence
What is considered ethical behavior within
the organizational context?
What are the expectations of management?
What are the expectations of co-workers?
Is there a code of ethics?
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19. Study Question 2: How do ethical dilemmas complicate the workplace?Study Question 2: How do ethical dilemmas complicate the workplace?
External environment
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20. Study Question 2: How do ethical dilemmas complicate the workplace?
Ethical behavior can be rationalized by
convincing yourself that:
20Management 11e/ Chapter 3
21. Study Question 3: How can high ethical standards be maintained?
Ethics training:
Structured programs that help participants to
understand ethical aspects of decision
making.
Helps people incorporate high ethical
standards into daily life.
Helps people deal with ethical issues
under pressure.
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22. Study Question 3: How can high ethical standards be maintained?
Codes of Ethical Conduct
Formal statement of an organization’s values
and ethical principles regarding how to
behave in situations susceptible to the
creation of ethical dilemmas
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23. Study Question 3: How can high ethical standards be maintained?
Moral Management
Managers behave in one of three ways
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24. How can high ethical standards be maintained?
24
25. Study Question 3: How can high ethical standards be maintained?
Areas often covered by codes of ethics:
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26. Study Question 3: How can high ethical standards be maintained?
Whistleblowers
Expose misdeeds of others to:
Preserve ethical standards
Protect against wasteful, harmful, or illegal acts
Laws protecting whistleblowers vary
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27. Study Question 3: How can high ethical standards be maintained?
Barriers to whistleblowing include:
Strict chain of command
Strong work group identities
Ambiguous priorities
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28. Study Question 3: How can high ethical standards be maintained?
Organizational methods for overcoming
whistleblowing barriers:
Ethics staff units who serve as ethics
advocates
Moral quality circles
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29. Study Question 3: How can high ethical standards be maintained?
Social entrepreneurship:
a unique form of entrepreneurship that seeks
novel ways to solve pressing social problems
at home and abroad
Housing and job training for homeless
Bringing technology to poor families
Improving literacy among
disadvantaged youth
Offering small loans to start
minority-owned businesses
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30. Study Question 4: What is social responsibility and corporate governance?
Corporate social responsibility and
governance:
Looks at ethical issues on the
organization level.
Obligates organizations to
act in ways that serve both
its own interests and the
interests of society at large.
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31. Study Question 4: What is social responsibility and corporate governance?
Stakeholder Management
Stakeholders
persons, groups, and other organizations directly
affected by the behavior of the organization and
holding a stake in its performance.
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32. Study Question 4: What is social responsibility and corporate governance?
Typical organizational
stakeholders
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33. Study Question 4: What is social responsibility and corporate
governance?
Perspectives on social responsibility:
Classical view
Management’s only responsibility is to maximize
profits.
Socioeconomic view
Management must be concerned
for the broader social welfare,
not just profits.
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34. Study Question 4: What is social responsibility and governance?
Management 11e/ Chapter 3 34
36. Study Question 4: What is social responsibility and corporate
governance?
Strategies for pursuing social
responsibility:
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37. Four strategies of corporate social responsibility—from
obstructionist to proactive behavior.
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38. Study Question 4: What is social responsibility and governance?
Corporate governance:
The oversight of the top management of an
organization by a board of directors.
Corporate governance involves:
Hiring, firing, and compensating the CEO.
Assessing strategy.
Verifying financial records.
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39. Study Question 4: What is social responsibility and governance?
How government influences
organizations:
Common areas of government regulation of
business affairs:
Occupational safety and health
Fair labor practices
Consumer protection
Environmental protection
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40. Chapter 3 Case
Patagonia: Turning a profit without losing
your soul
Management 11e/ Chapter 3 40