Personal Information
Organização/Local de trabalho
Helsinki Area, Finland Finland
Cargo
Co-founder, VP Sales & Marketing, at Etuma
Site
www.etuma.com
Sobre
My main mission during the last three years have beent trying to figure out how unstructured text feedback (social media, forums, NPS, transaction queries etc.) analysis can improve overall customer satisfaction.
Specialties: Customer Experience Management, Text Analytics, Internet applications and services, customer development and sales, management, start-ups, r&d management, large account management, program management, finance and control, IT management
Marcadores
customer experience
text analysis
big data
data analysis
financial services
banking
professional development
transformation
market analysis
bi
online surveys
online survey
feedback
traffic safety
intelligent traffic
Ver mais
Apresentações
(7)Gostaram
(1)Cx Professional's Guide
Matti Airas
•
Há 8 anos
Personal Information
Organização/Local de trabalho
Helsinki Area, Finland Finland
Cargo
Co-founder, VP Sales & Marketing, at Etuma
Site
www.etuma.com
Sobre
My main mission during the last three years have beent trying to figure out how unstructured text feedback (social media, forums, NPS, transaction queries etc.) analysis can improve overall customer satisfaction.
Specialties: Customer Experience Management, Text Analytics, Internet applications and services, customer development and sales, management, start-ups, r&d management, large account management, program management, finance and control, IT management
Marcadores
customer experience
text analysis
big data
data analysis
financial services
banking
professional development
transformation
market analysis
bi
online surveys
online survey
feedback
traffic safety
intelligent traffic
Ver mais