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Monthly Performance Report
U.S. Airlines
Flights during March 2013
Release Date: April 23, 2013
© 2013 Marks Systems Inc. All rights reserved.
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well as our own proprietary sources, to compile the information in this report.
Monthly Performance Report
U.S. Carriers, March 2013
Section Contents Slide
Introduction Methodology 5
Glossary of Terms Explanation of aviation terms used 6
Key Metrics March 2013 By Carrier, Rankings 8
Airport Summaries Top 5 Departures, Arrivals 11
Individual Carrier Metrics Summary & detail for individual carriers 13
4
Contents
To receive this report by email each month, please visit masflight.com
Monthly Performance Report: March 2013
The masFlight Monthly Performance Report summarizes United States airline performance.
Differences from DOT ASQP (“On-Time”) Reports. We collect flight information for most scheduled
carriers, including both “mainline” hub-and-spoke airlines and their regional affiliates. DOT’s on-time
data reports differ from ours because:
(1) Some carriers are excluded from DOT reports. Only airline certificates with 1% or greater
share of scheduled-service domestic passenger revenue report on-time data to DOT. Many low
fare and regional carriers are therefore excluded. Our report captures most of these carriers.
(2) Our report includes international flights by U.S. carriers. DOT includes only domestic flight
operations in its report, since carriers do not report international flights.
(3) DOT reports on-time performance by operating carrier, not by marketing carrier. For
example, both United and Delta market regional flights that are operated by SkyWest. We report
performance by operating carrier (e.g. SkyWest as a discrete entity) and by marketing carrier.
(4) DOT reports focus on on-time arrivals only. We focus on three operational statistics.
“D15” performance is the percent of flights that depart the gate within 15 minutes of schedule.
“A14” performance is the percent that arrive at the destination gate within 14 minutes of schedule.
“CF” (or Completion Factor) is the percent of flights scheduled that arrive at their destination,
net of cancellations and non-completed diversions.
Introduction
5
Terms Used
Italicized terms are the key definitions used
Term Definition
CF% (Completion Factor) The percent of flights scheduled that arrive at their destination
D0% Flights that depart from their origin by the scheduled departure time
D15% (On-Time Departures) Flights that depart from their origin within 15 minutes of the scheduled time
A0% Flights that arrive at their destination on or before scheduled arrival time
A14% (On-Time Arrivals) Flights that arrive at their destination within 14 minutes of schedule
Gate Turn Time The “on-gate” time between gate arrival and gate departure for a given aircraft
Scheduled Gate Turn Turn time defined by scheduled arrival to scheduled departure time
Actual Gate Turn Turn time defined by actual arrival to actual departure time
Taxi-Out Time Time from gate departure to runway takeoff
Taxi-In Time Time from runway landing to gate arrival
Ground Delay Program FAA delays for flights at departure airport for flights into a specific facility
Definitions
6
U.S. Airline System Performance Metrics
March 2013
U.S. Airline
Category
Tracked
Flights
Departures Arrivals
Completed
CF%
On Schedule
D0%
On-time
D15%
On Schedule
A0%
On-time
A14%
All U.S. Airlines 735,039 98.2% 63.0% 82.4% 61.4% 80.4%
Mainline Airlines 253,234 99.1% 64.8% 85.1% 65.2% 83.3%
Low Fare Airlines 160,084 99.1% 52.0% 79.5% 56.9% 79.0%
Regionals 321,721 96.9% 67.1% 81.6% 60.8% 78.9%
All U.S. Airlines include all U.S. carriers tracked by masFlight
Mainline Airlines include American, Alaska, Continental, Delta, Hawaiian, United, and US Airways
Low Fare Airlines include JetBlue, AirTran, Frontier, Spirit and Southwest
Regionals include Pinnacle, Colgan, Trans States, CommutAir, Compass, ASA, GoJet, PSA, American Eagle, Comair, SkyWest, Executive,
Piedmont, Horizon, Chautauqua, Shuttle America, ExpressJet, Cape Air (United), Mesaba, Mesa, Republic, Silver, and Air Wisconsin.
Key Metrics
7
All Flights
Key Metrics
U.S. Carrier Summaries
March 2013
8
Mainline Only Regional Carriers
(a) Mainline flights marketed by Continental and United are operated by United
Includes flights to, from and within North America only
CF% = Completed Flights (not cancelled or diverted)
D15% = On-time Flight Departures
A14% = On-time Flight Arrivals
Airline Tracked CF% D15% A14%
American 109,956 98.4 83.0 80.9
Alaska 25,319 98.9 90.3 88.3
United 169,382 97.1 77.9 76.4
Delta 164,716 98.2 85.6 83.5
Frontier 7,120 99.3 78.8 74.0
US Airways 98,638 97.8 85.8 81.4
AirTran 18,184 98.9 85.0 78.8
JetBlue 24,287 99.5 75.4 72.2
Hawaiian 6,413 99.9 94.2 90.0
Southwest 99,084 98.9 79.6 81.2
Spirit 7,520 99.5 73.4 69.8
Virgin America 4,349 99.7 89.1 88.4
Tracked CF% D15% A14%
51,157 97.5 83.1 79.8
11,325 98.0 91.0 91.1
110,665 96.3 76.1 73.8
90,080 97.2 84.5 82.0
531 97.4 79.3 67.7
57,963 97.2 84.5 80.4
Tracked CF% D15% A14%
58,799 99.1 83.0 81.8
13,994 99.6 89.8 86.1
58,717 98.7 81.1 81.2
74,636 99.3 86.8 85.4
6,589 99.4 78.8 74.5
40,675 98.8 87.6 82.7
Top Ten Airlines by Marketing Carrier
March 2013
Arrivals at gate within 14 minutes of schedule (A14%)
Includes all flights marketed by the carrier: domestic, regional affiliate flying, and international operations.
Excludes codeshare flights operated by other airlines.
Key Metrics
9
Rank Airline On-Time Arrival Percentage
1 Hawaiian Airlines 90.0%
2 Virgin America 88.4%
3 Alaska Airlines 88.3%
4 Delta Airlines 83.5%
5 US Airways 81.4%
6 Southwest Airlines 81.2%
7 American Airlines 80.9%
8 AirTran Airways 78.8%
9 United Airlines 76.4%
10 Frontier Airlines 74.0%
Top Ten Airlines by Operating Carrier
March 2013
Arrivals at gate within 14 minutes of schedule (A14%)
Includes all flights operated by each carrier, including domestic and international operations to/from North America.
Regional affiliate flying for different airlines is grouped under the regional airline.
Key Metrics
10
Rank Airline On-Time Arrival Percentage
1 Horizon Air 91.3%
2 Hawaiian Airlines 90.0%
3 Virgin America 88.4%
4 Compass Airlines 87.3%
5 Mesa 86.4%
6 Alaska Airlines 86.1%
7 Delta Airlines 85.4%
8 PSA 83.8%
9 US Airways 82.7%
10 Pinnacle Airlines 82.2%
Best Performing Major Airports by Departure Performance
March 2013 (All Flights)
Worst Performing Major Airports by Departure Performance
March 2013 (All Flights)
For definitions, see notes at beginning of presentation.
Best & Worst Airports: Departures
Airport Flights From: CF% D0% D15%
SLC Salt Lake City 99.5% 71.3% 88.4%
SEA Seattle/Tacoma 99.3% 65.8% 88.0%
CLT Charlotte Douglas 98.7% 67.9% 86.0%
PHX Phoenix Sky Harbor 99.5% 62.4% 85.6%
MSP Minneapolis/St. Paul 98.6% 70.8% 85.5%
Airport Flights From: CF% D0% D15%
EWR Newark Liberty 96.5% 52.3% 73.0%
MDW Chicago Midway 97.8% 39.4% 73.9%
FLL Ft. Lauderdale/Hollywood 99.6% 51.5% 74.1%
ORD Chicago O’Hare 96.7% 53.2% 75.3%
DEN Denver 97.4% 48.5% 75.6%
11
Best Performing Major Airports by Arrival Performance
March 2013 (All Flights)
Airport Flights To: A0% A14%
FLL Ft. Lauderdale/Hollywood 46.0% 69.6%
EWR Newark Liberty 56.3% 71.3%
LGA New York LaGuardia 57.3% 74.9%
PHL Philadelphia 57.1% 75.0%
SFO San Francisco 61.1% 76.9%
Worst Performing Major Airports by Arrival Performance
March 2013 (All Flights)
Airport Flights To: A0% A14%
PHX Phoenix Sky Harbor 68.3% 87.3%
SLC Salt Lake City 66.9% 86.9%
SEA Seattle/Tacoma 65.4% 85.2%
IAH George Bush Intercontinental 70.3% 84.4%
CLT Charlotte Douglas 62.3% 84.4%
Best & Worst Airports: Arrivals
12
For definitions, see notes at beginning of presentation.
Hub Performance
Performance by Aircraft Type
Key Market Performance
Airport CF% D0% D15% A0% A14% Taxi-Out
ATL 98.8 64.8 84.4 58.5 82.4 20.0 min
MCO 99.2 66.6 81.8 48.8 73.3 15.9 min
BWI 98.9 64.0 81.8 56.2 77.3 18.5 min
MKE 98.2 78.9 91.2 58.4 80.3 17.7 min
Family CF% D0% D15% A0% A14%
Boeing 717 98.8 70.7 85.2 57.1 79.1
Boeing 737 99.3 69.8 85.8 57.8 79.9
Route CF% D0% D15% A0% A14%
MCO-ATL 100.0 71.1 85.7 43.9 77.5
ATL-MCO 100.0 59.1 82.6 64.9 83.0
ATL-TPA 100.0 64.8 86.0 68.6 86.4
TPA-ATL 100.0 76.6 90.3 62.5 84.3
ATL-FLL 100.0 56.3 79.7 58.0 76.2
FLL-ATL 99.6 66.1 81.2 47.8 72.2
ATL-LGA 96.5 61.4 75.8 60.1 72.6
LGA-ATL 96.5 63.2 79.8 43.0 70.4
ATL-DCA 97.3 68.9 87.6 78.5 90.4
DCA-ATL 97.8 85.4 93.8 59.6 84.8
Individual Carrier Metrics
AirTran Airways Operations Performance
March 2013: 98.9% completed, 85.0% on-time departures, 78.8% on-time arrivals
13
AirTran Airways A14% and CF% by Day
Individual Carrier MetricsOn-TimeArrivals(A14)Performance
CompletionFactor%
All Marketed Flights
14
80.0%
82.0%
84.0%
86.0%
88.0%
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
3/1/13
3/2/13
3/3/13
3/4/13
3/5/13
3/6/13
3/7/13
3/8/13
3/9/13
3/10/13
3/11/13
3/12/13
3/13/13
3/14/13
3/15/13
3/16/13
3/17/13
3/18/13
3/19/13
3/20/13
3/21/13
3/22/13
3/23/13
3/24/13
3/25/13
3/26/13
3/27/13
3/28/13
3/29/13
3/30/13
3/31/13
A14% CF%
Airport CF% D0% D15% A0% A14% Taxi-Out
DFW 99.3 54.6 81.2 69.0 85.3 14.2 min
ORD 96.9 56.1 77.6 68.5 81.4 18.2 min
MIA 99.5 60.4 82.2 71.5 85.1 16.7 min
LAX 99.1 70.2 85.9 66.8 83.7 16.1 min
LGA 96.3 73.1 84.9 63.4 78.2 24.5 min
JFK 98.0 59.3 79.2 65.5 80.8 25.2 min
Family CF% D0% D15% A0% A14%
Boeing 737 99.3 64.1 85.4 65.4 83.9
Boeing 757 99.5 60.7 82.3 61.7 80.0
Boeing 767 98.2 53.2 76.2 57.2 72.0
Boeing 777 99.4 48.9 78.4 50.6 69.8
ATR-72 Prop 95.6 64.4 75.3 42.7 69.0
CRJ-700 98.0 68.5 81.7 61.3 78.6
ERJ-135/140/145 97.4 69.6 83.7 62.4 80.5
MD-80 Series 99.1 60.2 82.5 65.8 83.1
Hub Performance Mainline & Express
Performance by Aircraft Type
Route CF% D0% D15% A0% A14%
DFW-LAX 99.0 35.1 75.8 57.1 78.0
LAX-DFW 98.6 64.3 85.1 67.1 85.5
DFW-ORD 99.1 43.4 75.2 56.2 78.9
ORD-DFW 98.9 48.9 77.2 62.2 80.9
SAT-DFW 100.0 77.3 88.9 71.8 88.9
DFW-SAT 100.0 51.1 82.7 66.9 85.3
AUS-DFW 99.3 75.1 88.2 73.7 88.5
DFW-AUS 99.3 46.8 80.2 62.2 80.9
DFW-LGA 97.7 54.8 82.3 67.1 82.3
LGA-DFW 98.1 74.0 87.2 77.5 87.7
Key Market Performance
Individual Carrier Metrics
American Airlines Operations Performance
March 2013: 98.4% completed, 83.0% on-time departures, 80.9% on-time arrivals
15
Operator CF% D0% D15% A0% A14%
American 99.2 60.9 83.0 64.0 81.8
American Eagle 97.7 68.8 83.0 63.1 80.2
Chautauqua 92.8 67.5 80.4 46.0 71.8
Skywest 99.6 80.0 90.0 69.3 87.7
ExpressJet 98.6 69.2 83.2 60.1 79.8
Executive 95.6 64.4 75.3 42.7 69.0
American Airlines A14% and CF% by Day
Individual Carrier MetricsOn-TimeArrivals(A14)Performance
CompletionFactor%
All Marketed Flights
16
80.0%
85.0%
90.0%
95.0%
100.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
3/1/13
3/2/13
3/3/13
3/4/13
3/5/13
3/6/13
3/7/13
3/8/13
3/9/13
3/10/13
3/11/13
3/12/13
3/13/13
3/14/13
3/15/13
3/16/13
3/17/13
3/18/13
3/19/13
3/20/13
3/21/13
3/22/13
3/23/13
3/24/13
3/25/13
3/26/13
3/27/13
3/28/13
3/29/13
3/30/13
3/31/13
A14% CF%
Alaska Airlines Operations Performance
March 2013: 98.9% completed, 90.3% on-time departures, 88.3% on-time arrivals
Hub Performance Mainline & Express
Performance by Aircraft Type Key Market Performance
Family CF% D0% D15% A0% A14%
Boeing 737 99.6 75.3 90.3 65.8 86.7
B737 Combi 99.1 67.3 82.8 52.6 77.7
CRJ-700 98.9 81.7 89.9 74.8 89.8
Q400 98.0 71.6 91.0 75.1 91.3
Saab 340 95.5 79.0 91.5 61.5 83.5
Operator CF% D0% D15% A0% A14%
Alaska 99.6 74.8 89.8 65.0 86.1
Horizon 98.0 71.6 91.0 75.1 91.3
SkyWest 98.9 81.7 89.9 74.8 89.8
PenAir 95.5 79.0 91.5 61.5 83.5
Airport CF% D0% D15% A0% A14% Taxi-Out
SEA 99.1 69.9 90.0 71.7 89.8 12.4 min
PDX 98.7 76.3 92.0 76.9 92.1 9.3 min
ANC 99.1 77.2 90.2 50.0 78.9 13.9 min
Route CF% D0% D15% A0% A14%
PDX-SEA 98.8 74.0 91.3 80.2 92.8
SEA-PDX 98.4 67.3 90.7 73.5 90.5
GEG-SEA 96.6 79.6 94.7 78.8 94.5
SEA-GEG 96.6 70.6 91.0 75.5 91.8
SEA-ANC 98.6 61.8 88.9 38.7 75.2
ANC-SEA 98.3 76.2 90.5 69.6 89.7
SEA-LAX 100.0 69.1 91.9 62.8 89.1
LAX-SEA 99.4 76.7 92.4 61.5 87.7
SEA-LAS 99.6 78.2 90.1 73.0 90.9
LAS-SEA 99.2 81.7 92.4 76.9 91.6
Individual Carrier Metrics
17
Alaska Airlines A14% and CF% by Day
Individual Carrier MetricsOn-TimeArrivals(A14)Performance
CompletionFactor%
All Marketed Flights
18
80.0%
85.0%
90.0%
95.0%
100.0%
105.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
3/1/13
3/2/13
3/3/13
3/4/13
3/5/13
3/6/13
3/7/13
3/8/13
3/9/13
3/10/13
3/11/13
3/12/13
3/13/13
3/14/13
3/15/13
3/16/13
3/17/13
3/18/13
3/19/13
3/20/13
3/21/13
3/22/13
3/23/13
3/24/13
3/25/13
3/26/13
3/27/13
3/28/13
3/29/13
3/30/13
3/31/13
A14% CF%
Hub Performance Mainline & Express
Performance by Aircraft Type Key Market Performance
Family CF% D0% D15% A0% A14%
Airbus 319/320 99.3 70.9 86.8 68.3 84.8
Airbus 330 99.9 64.0 86.2 64.0 81.9
Boeing 737 99.5 71.4 88.7 73.2 88.2
Boeing 747 99.2 76.6 86.1 68.2 80.8
Boeing 757 99.6 69.0 88.3 69.5 86.9
Boeing 767 99.8 67.3 86.0 68.6 85.3
Boeing 777 99.6 77.2 91.0 68.4 84.2
CRJ Series 97.6 71.8 84.1 65.9 82.0
DC-9-50 99.4 70.5 85.3 66.4 83.7
EMB-120 95.0 78.2 88.4 69.6 84.7
EMB-170/175 95.3 68.9 82.6 53.5 75.0
ERJ-145 98.9 70.1 86.2 67.2 85.0
MD-88 99.1 66.9 83.0 65.9 82.3
MD-90 99.3 70.9 86.8 68.3 84.8
Operator CF% D0% D15% A0% A14%
Delta 99.3 69.7 86.8 68.6 85.4
Pinnacle 97.6 73.0 85.5 66.2 82.2
ExpressJet 97.8 66.3 79.1 64.3 78.9
SkyWest 98.4 77.9 89.5 68.7 87.1
Compass 97.3 81.6 90.1 73.0 87.3
Shuttle America 95.3 68.9 82.6 53.5 75.0
Chautauqua 91.9 73.5 86.0 64.9 81.1
GoJet 92.9 69.2 80.0 61.3 76.9
Route CF% D0% D15% A0% A14%
MCO-ATL 99.8 77.8 91.9 71.9 88.3
ATL-MCO 99.8 58.4 83.7 67.9 86.8
ATL-LGA 98.0 59.0 80.9 71.2 83.4
ATL-DCA 95.9 64.2 85.3 72.1 87.1
LGA-ATL 97.6 71.8 86.2 63.8 82.9
DCA-ATL 95.6 73.7 88.7 61.0 83.9
ATL-TPA 99.5 56.6 82.6 65.0 84.3
TPA-ATL 99.5 76.5 91.9 73.8 91.6
ATL-FLL 99.8 49.3 82.1 54.7 79.4
FLL-ATL 99.8 68.4 87.3 62.9 83.8
Individual Carrier Metrics
Delta Air Lines Operations Performance
March 2013: 98.2% completed, 85.6% on-time departures, 83.5% on-time arrivals
19
Airport CF% D0% D15% A0% A14% Taxi-Out
ATL 99.1 63.5 81.7 67.4 84.3 18.8 min
DTW 98.9 69.2 84.8 68.7 85.1 20.2 min
MSP 98.5 72.7 86.1 69.2 85.2 19.5 min
SLC 99.6 76.6 90.4 71.5 89.8 18.4 min
LGA 93.3 67.3 80.2 62.0 77.7 28.7 min
JFK 96.8 69.6 83.7 71.0 83.9 28.5 min
CVG 97.7 74.1 86.5 72.1 86.5 17.8 min
MEM 98.2 76.6 88.6 72.3 87.4 16.9 min
Delta Air Lines A14% and CF% by Day
Individual Carrier Metrics
On-TimeArrivals(A14)Performance
CompletionFactor%
All Marketed Flights
20
80.0%
85.0%
90.0%
95.0%
100.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
3/1/13
3/2/13
3/3/13
3/4/13
3/5/13
3/6/13
3/7/13
3/8/13
3/9/13
3/10/13
3/11/13
3/12/13
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3/14/13
3/15/13
3/16/13
3/17/13
3/18/13
3/19/13
3/20/13
3/21/13
3/22/13
3/23/13
3/24/13
3/25/13
3/26/13
3/27/13
3/28/13
3/29/13
3/30/13
3/31/13
A14% CF%
Hub Performance Mainline & Express
Performance by Aircraft Type Key Market Performance
Family CF% D0% D15% A0% A14%
A318/319/320 99.4 54.1 78.8 47.0 74.5
EMB-170/190 97.3 61.7 79.2 42.8 67.6
Airport CF% D0% D15% A0% A14% Taxi-Out
DEN 99.4 49.4 76.5 50.6 77.4 14.2 min
MCI 99.4 66.9 83.4 44.9 70.9 14.2 min
MKE 98.7 56.4 78.2 37.2 64.1 12.9 min
Route CF% D0% D15% A0% A14%
PHX-DEN 100.0 60.2 80.7 47.6 77.7
DEN-PHX 100.0 51.8 76.5 47.6 71.7
LAS-DEN 99.3 57.1 77.1 57.9 80.0
DEN-LAS 99.3 39.3 71.4 47.9 69.3
SLC-DEN 99.3 57.7 84.7 56.9 81.0
DEN-SLC 99.3 46.7 81.0 39.4 76.6
DFW-DEN 98.4 70.2 85.5 55.6 82.3
DEN-DFW 98.4 55.6 78.2 50.0 79.0
LAX-DEN 100.0 40.7 70.3 34.7 68.6
DEN-LAX 100.0 49.2 77.1 37.3 70.3
Operator CF% D0% D15% A0% A14%
Frontier 99.4 54.1 78.8 47.0 74.5
Republic 97.4 61.7 79.3 42.7 67.7
Individual Carrier Metrics
Frontier Airlines Operations Performance
March 2013: 99.3% completed, 78.8% on-time departures, 74.0% on-time arrivals
21
Frontier Airlines A14% and CF% by Day
Individual Carrier Metrics
On-TimeArrivals(A14)Performance
CompletionFactor%
All Marketed Flights
22
80.0%
85.0%
90.0%
95.0%
100.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
3/1/13
3/2/13
3/3/13
3/4/13
3/5/13
3/6/13
3/7/13
3/8/13
3/9/13
3/10/13
3/11/13
3/12/13
3/13/13
3/14/13
3/15/13
3/16/13
3/17/13
3/18/13
3/19/13
3/20/13
3/21/13
3/22/13
3/23/13
3/24/13
3/25/13
3/26/13
3/27/13
3/28/13
3/29/13
3/30/13
3/31/13
A14% CF%
Focus City Performance
Performance by Aircraft Type
Key Market Performance
Airport CF% D0% D15% A0% A14% Taxi-Out
JFK 99.8 57.0 76.3 54.9 73.5 23.9 min
BOS 99.0 54.6 73.8 54.0 71.7 22.6 min
FLL 99.7 48.4 69.0 41.8 64.0 21.0 min
MCO 99.4 54.5 74.0 52.2 72.8 16.8 min
SJU 99.6 55.2 75.2 57.3 77.5 14.8 min
LGB 99.7 75.7 89.8 69.0 87.0 13.7 min
Family CF% D0% D15% A0% A14%
Airbus A320 99.7 54.7 75.0 52.1 71.8
EMB-190 99.0 61.4 76.3 55.3 73.2
Route CF% D0% D15% A0% A14%
JFK-MCO 99.7 58.9 77.0 51.1 74.1
JFK-FLL 100.0 50.3 73.1 44.2 66.9
FLL-JFK 100.0 46.1 69.5 39.9 65.3
MCO-JFK 99.7 52.3 70.8 52.3 72.4
DCA-BOS 97.6 62.5 76.7 53.5 72.9
BOS-DCA 97.6 64.6 79.5 60.4 77.1
FLL-BOS 99.2 44.3 66.7 46.3 65.4
BOS-FLL 99.2 48.4 69.5 35.0 55.3
MCO-BOS 98.7 53.7 69.3 51.1 71.0
BOS-MCO 98.7 52.6 78.7 53.5 70.4
Individual Carrier Metrics
JetBlue Airways Operations Performance
March 2013: 99.5% completed, 75.4% on-time departures, 72.2% on-time arrivals
23
JetBlue Airways A14% and CF% by Day
Individual Carrier Metrics
On-TimeArrivals(A14)Performance
CompletionFactor%
All Marketed Flights
24
80.0%
85.0%
90.0%
95.0%
100.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
3/1/13
3/2/13
3/3/13
3/4/13
3/5/13
3/6/13
3/7/13
3/8/13
3/9/13
3/10/13
3/11/13
3/12/13
3/13/13
3/14/13
3/15/13
3/16/13
3/17/13
3/18/13
3/19/13
3/20/13
3/21/13
3/22/13
3/23/13
3/24/13
3/25/13
3/26/13
3/27/13
3/28/13
3/29/13
3/30/13
3/31/13
A14% CF%
Focus City Performance
Performance by Aircraft Type
Key Market Performance
Route CF% D0% D15% A0% A14%
DAL-HOU 98.6 51.7 88.9 69.0 89.8
HOU-DAL 98.1 43.6 82.2 52.8 82.3
BUR-OAK 98.8 67.3 90.5 78.8 91.8
OAK-BUR 98.5 54.9 88.7 71.3 91.8
DAL-SAT 99.7 41.4 84.4 63.4 86.4
SAT-DAL 99.5 64.5 87.2 70.2 89.8
LAS-PHX 99.7 41.1 80.4 56.6 84.1
PHX-LAS 100.0 44.2 76.8 53.9 78.4
LAS-SAN 99.4 47.9 77.7 61.2 78.8
SAN-LAS 99.7 45.2 76.6 55.6 79.1
Individual Carrier Metrics
Southwest Airlines Operations Performance
March 2013: 98.9% completed, 79.6% on-time departures, 81.2% on-time arrivals
25
Airport CF% D0% D15% A0% A14% Taxi-Out
MDW 97.9 33.0 71.2 55.6 80.9 12.3 min
LAS 99.7 41.7 77.4 62.6 83.7 12.6 min
BWI 98.9 43.8 78.4 62.3 84.6 12.5 min
PHX 99.6 37.2 78.2 61.8 83.8 11.2 min
DEN 96.9 27.4 66.8 54.5 78.8 14.2 min
DAL 99.4 44.5 84.7 62.3 84.9 10.4 min
Family CF% D0% D15% A0% A14%
733 99.0 44.0 78.2 55.0 79.6
735 99.3 56.8 88.5 67.2 89.3
737 98.5 46.1 79.4 58.6 81.2
738 99.4 42.2 80.9 56.6 81.1
Southwest Airlines A14% and CF% by Day
Individual Carrier Metrics
On-TimeArrivals(A14)Performance
CompletionFactor%
All Marketed Flights
26
80.0%
85.0%
90.0%
95.0%
100.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
3/1/13
3/2/13
3/3/13
3/4/13
3/5/13
3/6/13
3/7/13
3/8/13
3/9/13
3/10/13
3/11/13
3/12/13
3/13/13
3/14/13
3/15/13
3/16/13
3/17/13
3/18/13
3/19/13
3/20/13
3/21/13
3/22/13
3/23/13
3/24/13
3/25/13
3/26/13
3/27/13
3/28/13
3/29/13
3/30/13
3/31/13
A14% CF%
Focus City Performance
Performance by Aircraft Type
Key Market Performance
Route CF% D0% D15% A0% A14%
FLL-LGA 99.2 44.4 54.8 38.7 56.5
LGA-FLL 99.2 57.3 67.7 47.6 59.7
LAS-DTW 100.0 63.4 80.6 59.8 78.2
FLL-ATL 100.0 46.2 60.2 37.6 59.1
DTW-LAS 100.0 63.4 79.6 58.1 72.0
ATL-FLL 100.0 68.8 76.3 53.8 75.3
DFW-LAS 100.0 45.7 68.5 47.8 68.5
LAS-DFW 100.0 62.0 75.0 68.6 77.9
DTW-FLL 100.0 75.0 81.9 54.2 70.8
FLL-DTW 100.0 44.4 63.9 37.5 58.3
Individual Carrier Metrics
Spirit Airlines Operations Performance
March 2013: 99.5% completed, 73.4% on-time departures, 69.8% on-time arrivals
27
Airport CF% D0% D15% A0% A14% Taxi-Out
FLL 99.6 47.6 67.8 46.6 66.6 20.9 min
ORD 99.5 51.4 67.6 48.4 65.6 19.4 min
DTW 100.0 69.1 80.6 58.7 73.6 15.4 min
Family CF% D0% D15% A0% A14%
319 99.6 61.3 75.9 55.1 72.7
320 98.6 53.0 69.6 47.8 65.7
321 100.0 54.8 71.8 43.5 64.1
Spirit Airlines A14% and CF% by Day
Individual Carrier Metrics
On-TimeArrivals(A14)Performance
All Marketed Flights
28
CompletionFactor%
80.0%
82.0%
84.0%
86.0%
88.0%
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
3/1/13
3/2/13
3/3/13
3/4/13
3/5/13
3/6/13
3/7/13
3/8/13
3/9/13
3/10/13
3/11/13
3/12/13
3/13/13
3/14/13
3/15/13
3/16/13
3/17/13
3/18/13
3/19/13
3/20/13
3/21/13
3/22/13
3/23/13
3/24/13
3/25/13
3/26/13
3/27/13
3/28/13
3/29/13
3/30/13
3/31/13
A14% CF%
Hub Performance Mainline & Express
Performance by Aircraft Type
Key Market Performance
Route CF% D0% D15% A0% A14%
EWR-ORD 95.7 61.8 81.5 69.7 82.5
ORD-CLE 95.0 48.5 71.4 49.0 70.4
ORD-EWR 94.6 39.7 67.6 55.6 70.3
CLE-ORD 95.4 66.2 79.9 58.4 77.2
LGA-ORD 94.0 67.6 83.0 71.4 82.0
ORD-LGA 93.9 51.5 72.1 53.3 68.5
IAH-ORD 98.5 44.8 79.0 49.8 76.8
SFO-ORD 98.2 58.5 81.4 64.9 83.0
DCA-ORD 92.8 68.7 81.7 68.1 81.2
ORD-DCA 93.6 58.5 78.6 60.7 77.7
Individual Carrier Metrics
United Airlines Operations Performance
March 2013: 97.1% completed, 77.9% on-time departures, 76.4% on-time arrivals
29
Airport CF% D0% D15% A0% A14% Taxi-Out
IAH 99.3 54.5 80.1 71.0 84.8 16.6 min
ORD 96.2 48.7 71.9 59.4 76.4 17.8 min
EWR 96.2 47.9 70.3 56.8 71.5 21.7 min
DEN 96.8 52.3 76.8 59.3 78.3 17.7 min
SFO 98.3 59.7 78.5 63.2 77.6 17.4 min
IAD 94.9 55.0 77.1 61.8 79.5 18.3 min
LAX 98.5 59.4 82.2 59.5 80.2 17.1 min
CLE 97.9 64.0 80.9 55.2 75.9 16.5 min
Family CF% D0% D15% A0% A14%
A319/320 98.4 65.2 83.3 71.6 84.1
Boeing 737 99.0 48.8 80.4 64.5 81.9
Boeing 747 97.7 45.3 72.6 47.8 67.2
Boeing 757 99.0 55.1 81.3 62.0 80.0
Boeing 767 97.8 46.4 74.4 52.1 71.4
Boeing 777 98.8 52.2 80.1 56.7 74.2
Boeing 787* 99.4 42.9 77.8 49.8 76.0
ATR-72 Prop 99.4 87.9 93.5 86.5 91.5
CRJ-200/700 96.7 61.9 79.2 57.5 77.0
Dash-8-200 94.5 59.7 73.9 50.2 69.1
EMB-120 96.5 63.7 78.5 61.0 77.6
EMB-170 94.9 59.4 77.8 54.6 74.4
ERJ-145 96.3 55.4 73.4 53.6 71.4
Saab 340 97.0 69.5 77.7 52.0 72.3
Operator CF% D0% D15% A0% A14%
United 98.7 54.8 81.1 65.0 81.2
ExpressJet 96.2 55.0 72.7 53.7 71.0
Skywest 97.1 62.0 79.1 58.1 77.4
Shuttle America 94.9 59.4 77.8 54.6 74.4
CommutAir 94.7 68.3 77.6 56.6 73.5
GoJet 95.7 62.3 77.9 54.8 74.1
Trans States 96.1 63.7 81.5 60.4 79.0
Silver Airways 97.0 69.5 77.7 52.0 72.3
Mesa 95.0 66.9 82.6 68.1 82.1
Republic 94.1 46.3 68.0 40.3 62.3
Chautauqua 96.7 57.5 77.9 40.6 69.5
Cape Air 99.4 87.9 93.5 86.5 91.5
* Flights where the 787 was scheduled to operate. Includes aircraft substitutions following the
grounding of the fleet
United Airlines A14% and CF% by Day
Individual Carrier MetricsOn-TimeArrivals(A14)Performance
CompletionFactor%
All Marketed Flights
30
80.0%
85.0%
90.0%
95.0%
100.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
3/1/13
3/2/13
3/3/13
3/4/13
3/5/13
3/6/13
3/7/13
3/8/13
3/9/13
3/10/13
3/11/13
3/12/13
3/13/13
3/14/13
3/15/13
3/16/13
3/17/13
3/18/13
3/19/13
3/20/13
3/21/13
3/22/13
3/23/13
3/24/13
3/25/13
3/26/13
3/27/13
3/28/13
3/29/13
3/30/13
3/31/13
A14% CF%
Hub Performance Mainline & Express
Performance by Aircraft Type Key Market Performance
Family CF% D0% D15% A0% A14%
Airbus A319/320/321 98.9 72.0 88.4 61.8 83.6
Airbus A330 99.0 60.0 75.2 56.5 71.4
Boeing 737 99.5 67.4 87.3 57.8 82.2
Boeing 757 99.2 65.8 83.9 57.3 76.8
Boeing 767 99.7 62.8 79.3 58.3 74.1
CRJ Series 97.5 72.1 85.4 62.7 82.3
Dash 8-100/300 96.2 65.6 82.2 56.8 77.8
EMB-170/175/190 97.0 72.5 84.5 58.9 78.9
ERJ-145 96.1 72.5 85.6 51.4 76.5
Route CF% D0% D15% A0% A14%
BOS-PHL 93.3 80.0 87.8 66.8 80.4
PHL-BOS 93.8 68.4 80.1 62.9 76.6
DCA-LGA 92.5 76.6 89.5 60.0 78.9
LGA-DCA 91.7 77.5 87.5 61.5 82.0
DCA-BOS 93.8 76.8 87.4 61.6 78.2
BOS-DCA 93.6 82.6 89.7 68.1 86.0
PHL-LGA 94.4 56.4 71.7 41.2 61.5
LGA-PHL 92.9 66.3 78.9 47.1 65.2
LGA-CLT 97.9 72.8 86.4 65.1 81.3
BOS-LGA 92.7 85.6 90.9 68.3 82.7
Individual Carrier Metrics
US Airways Operations Performance
March 2013: 97.8% completed, 85.8% on-time departures, 81.4% on-time arrivals
31
Airport CF% D0% D15% A0% A14% Taxi-Out
CLT 98.8 67.7 86.2 62.8 85.3 18.8 min
PHL 97.3 65.0 80.0 56.7 74.9 18.7 min
PHX 99.5 75.1 89.9 74.5 91.2 18.5 min
DCA 95.9 68.4 84.4 59.2 81.0 23.1 min
Operator CF% D0% D15% A0% A14%
US Airways 98.8 71.2 87.6 61.4 82.7
Air Wisconsin 96.6 66.3 80.0 57.3 76.0
Piedmont 96.2 65.6 82.2 56.8 77.8
Republic 97.2 71.2 83.8 56.4 78.0
PSA 98.0 70.2 86.7 62.0 83.8
Mesa 98.4 79.9 90.5 68.6 88.3
Skywest 98.5 89.0 94.9 78.2 93.6
Chautauqua 95.5 70.6 84.4 48.9 74.3
Trans States 98.3 79.5 90.2 60.8 84.7
US Airways A14% and CF% by Day
Individual Carrier Metrics
On-TimeArrivals(A14)Performance
CompletionFactor%
All Marketed Flights
32
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
100.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
3/1/13
3/2/13
3/3/13
3/4/13
3/5/13
3/6/13
3/7/13
3/8/13
3/9/13
3/10/13
3/11/13
3/12/13
3/13/13
3/14/13
3/15/13
3/16/13
3/17/13
3/18/13
3/19/13
3/20/13
3/21/13
3/22/13
3/23/13
3/24/13
3/25/13
3/26/13
3/27/13
3/28/13
3/29/13
3/30/13
3/31/13
A14% CF%
Focus City Performance
Performance by Aircraft Type
Key Market Performance
Airport CF% D0% D15% A0% A14% Taxi-Out
SFO 99.7 77.7 91.4 70.5 84.2 12.6 min
LAX 99.9 65.2 89.0 71.1 90.8 11.0 min
JFK 100.0 50.8 82.1 62.6 86.0 22.3 min
BOS 100.0 57.7 88.5 64.3 84.5 19.9 min
Route CF% D0% D15% A0% A14%
SFO-LAX 100.0 79.2 93.8 83.6 93.4
LAX-SFO 100.0 64.0 81.8 73.3 83.6
LAS-SFO 100.0 69.7 82.2 75.6 84.2
SFO-LAS 100.0 80.9 87.6 78.9 90.9
JFK-LAX 100.0 52.3 82.1 71.5 90.1
LAX-JFK 100.0 63.4 91.8 56.4 80.7
SAN-SFO 100.0 70.1 82.8 73.1 82.1
SFO-SAN 100.0 73.9 91.0 84.3 91.0
JFK-SFO 100.0 43.9 78.9 74.6 86.8
SFO-JFK 100.0 70.0 93.6 70.3 91.9
Individual Carrier Metrics
Virgin America Operations Performance
March 2013: 99.7% completed, 89.1% on-time departures, 88.4% on-time arrivals
33
Family CF% D0% D15% A0% A14%
319 99.8 74.8 88.8 72.5 87.3
320 99.7 69.1 89.0 71.6 88.5
Virgin America A14% and CF% by Day
Individual Carrier MetricsOn-TimeArrivals(A14)Performance
CompletionFactor%
All Marketed Flights
34
80.0%
82.0%
84.0%
86.0%
88.0%
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
3/1/13
3/2/13
3/3/13
3/4/13
3/5/13
3/6/13
3/7/13
3/8/13
3/9/13
3/10/13
3/11/13
3/12/13
3/13/13
3/14/13
3/15/13
3/16/13
3/17/13
3/18/13
3/19/13
3/20/13
3/21/13
3/22/13
3/23/13
3/24/13
3/25/13
3/26/13
3/27/13
3/28/13
3/29/13
3/30/13
3/31/13
A14% CF%
Notes
Methodology. masFlight operations data is collected from various operational and schedule providers and matched
using proprietary algorithms. Data sources include flight, schedule and aircraft position data obtained from
airlines, purchased from third-party commercial vendors, and collected from real-time information feeds from the
Federal Aviation Administration, NOAA and other government sources.
Legal Terms of Use. You may not sell, sublicense, transfer, reverse engineer, distribute or otherwise alter any part of
masFlight Daily Reports without prior approval from Marks Systems Inc. You may not utilize masFlight data for any
aviation, commercial, operational, law enforcement, or judicial activity that relies on the accuracy, availability, or validity
of the data or summaries provided, including for any passenger rights claims actions such as those under DOT Part
259 or EU Regulation 261/2004.
masFlight is a registered trademark of Marks Systems Inc.
Copyright 2013 Marks Systems Inc., masflight.com, All Rights Reserved
For more information, please contact:
Edmund Otubuah
Director of Aviation Products
edmund@masflight.com
35
Methodology
masFlight, a Marks Systems product, is an analytics
platform focused on aviation operations. We integrate
multiple data sources to create reliable, end-to-end
records for 82,000+ global flight operations daily.
About masFlight and Marks Systems
masFlight data can be used to gain insight to aviation operations questions
through improved competitive environment context and transparency.
masFlight goes far beyond U.S. DOT and typical FLIFO data sets. We
collect and consolidate operational data for virtually all U.S. carriers and for
many global airlines, allowing apples-to-apples comparisons.
We link contextual information including published
schedules, weather, airport configuration, and fleet registries to individual
flights, allowing analysts to focus queries on relevant metrics or constraints.
We are a team of experienced aviation operations analysts who
understand the importance of data integrity and accuracy. We multi-source
our information and extensively validate and reconcile new data.
Our portfolio of solutions makes accessing masFlight data easy.
Web application
Direct cloud SQL access
Reports & dashboards
Custom data requests
Consulting solutions
Marks Systems is a privately
held company based in the
Washington, DC area.
Marks Systems Inc.
4833 Rugby Avenue
Suite 301
Bethesda, MD 20814
(888) 809-2750 Toll-Free
www.masflight.com
Press Contact:
media@markssystems.com
36

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masFlight March 2013 Monthly Performance Report

  • 1. Monthly Performance Report U.S. Airlines Flights during March 2013 Release Date: April 23, 2013 © 2013 Marks Systems Inc. All rights reserved.  4833 Rugby Avenue, Suite 301  Bethesda, Maryland 20814  (888) 809-2750
  • 2. masFlight Solutions Daily Email Report We offer masFlight Daily, a free daily email report for airlines, airports, and aviation-focused professionals. We summarize weather and operational performance by carrier, by fleet type, and by hub operation. Sign up for free daily reports at: masflightdaily.com 2 masFlight Web Application Operational data is critical to solid planning. masFlight centralizes information in an easy-to-use, subscription-based app for airlines, airports, and industry vendors. Combining revenue, schedule, operations and weather data, our platform revolutionizes schedule planning, operations analysis, air service development, airport operations and new opportunities. For a free trial, contact solutions@masflight.com
  • 3. Our Partners 3 OAG is a global provider of flight schedule and flight status data. OAG’s leading aviation databases are unrivaled in their scale, accuracy and comprehensiveness. OAG specializes in aviation data compilation, analysis and forecasting tools, timetable and mapping applications, and tools for aviation and disruption management. FlightStats provides day-of-travel data services and applications to the travel industry and public. The company specializes in real-time global flight tracking, weather and other data services that power many of the world’s most popular travel applications. The company also provides its own web and mobile applications to passengers worldwide. Key Partners masFlight has partnered with leading aviation data companies to further develop our platform and analytics. We use information provided by these partners, as well as our own proprietary sources, to compile the information in this report.
  • 4. Monthly Performance Report U.S. Carriers, March 2013 Section Contents Slide Introduction Methodology 5 Glossary of Terms Explanation of aviation terms used 6 Key Metrics March 2013 By Carrier, Rankings 8 Airport Summaries Top 5 Departures, Arrivals 11 Individual Carrier Metrics Summary & detail for individual carriers 13 4 Contents To receive this report by email each month, please visit masflight.com
  • 5. Monthly Performance Report: March 2013 The masFlight Monthly Performance Report summarizes United States airline performance. Differences from DOT ASQP (“On-Time”) Reports. We collect flight information for most scheduled carriers, including both “mainline” hub-and-spoke airlines and their regional affiliates. DOT’s on-time data reports differ from ours because: (1) Some carriers are excluded from DOT reports. Only airline certificates with 1% or greater share of scheduled-service domestic passenger revenue report on-time data to DOT. Many low fare and regional carriers are therefore excluded. Our report captures most of these carriers. (2) Our report includes international flights by U.S. carriers. DOT includes only domestic flight operations in its report, since carriers do not report international flights. (3) DOT reports on-time performance by operating carrier, not by marketing carrier. For example, both United and Delta market regional flights that are operated by SkyWest. We report performance by operating carrier (e.g. SkyWest as a discrete entity) and by marketing carrier. (4) DOT reports focus on on-time arrivals only. We focus on three operational statistics. “D15” performance is the percent of flights that depart the gate within 15 minutes of schedule. “A14” performance is the percent that arrive at the destination gate within 14 minutes of schedule. “CF” (or Completion Factor) is the percent of flights scheduled that arrive at their destination, net of cancellations and non-completed diversions. Introduction 5
  • 6. Terms Used Italicized terms are the key definitions used Term Definition CF% (Completion Factor) The percent of flights scheduled that arrive at their destination D0% Flights that depart from their origin by the scheduled departure time D15% (On-Time Departures) Flights that depart from their origin within 15 minutes of the scheduled time A0% Flights that arrive at their destination on or before scheduled arrival time A14% (On-Time Arrivals) Flights that arrive at their destination within 14 minutes of schedule Gate Turn Time The “on-gate” time between gate arrival and gate departure for a given aircraft Scheduled Gate Turn Turn time defined by scheduled arrival to scheduled departure time Actual Gate Turn Turn time defined by actual arrival to actual departure time Taxi-Out Time Time from gate departure to runway takeoff Taxi-In Time Time from runway landing to gate arrival Ground Delay Program FAA delays for flights at departure airport for flights into a specific facility Definitions 6
  • 7. U.S. Airline System Performance Metrics March 2013 U.S. Airline Category Tracked Flights Departures Arrivals Completed CF% On Schedule D0% On-time D15% On Schedule A0% On-time A14% All U.S. Airlines 735,039 98.2% 63.0% 82.4% 61.4% 80.4% Mainline Airlines 253,234 99.1% 64.8% 85.1% 65.2% 83.3% Low Fare Airlines 160,084 99.1% 52.0% 79.5% 56.9% 79.0% Regionals 321,721 96.9% 67.1% 81.6% 60.8% 78.9% All U.S. Airlines include all U.S. carriers tracked by masFlight Mainline Airlines include American, Alaska, Continental, Delta, Hawaiian, United, and US Airways Low Fare Airlines include JetBlue, AirTran, Frontier, Spirit and Southwest Regionals include Pinnacle, Colgan, Trans States, CommutAir, Compass, ASA, GoJet, PSA, American Eagle, Comair, SkyWest, Executive, Piedmont, Horizon, Chautauqua, Shuttle America, ExpressJet, Cape Air (United), Mesaba, Mesa, Republic, Silver, and Air Wisconsin. Key Metrics 7
  • 8. All Flights Key Metrics U.S. Carrier Summaries March 2013 8 Mainline Only Regional Carriers (a) Mainline flights marketed by Continental and United are operated by United Includes flights to, from and within North America only CF% = Completed Flights (not cancelled or diverted) D15% = On-time Flight Departures A14% = On-time Flight Arrivals Airline Tracked CF% D15% A14% American 109,956 98.4 83.0 80.9 Alaska 25,319 98.9 90.3 88.3 United 169,382 97.1 77.9 76.4 Delta 164,716 98.2 85.6 83.5 Frontier 7,120 99.3 78.8 74.0 US Airways 98,638 97.8 85.8 81.4 AirTran 18,184 98.9 85.0 78.8 JetBlue 24,287 99.5 75.4 72.2 Hawaiian 6,413 99.9 94.2 90.0 Southwest 99,084 98.9 79.6 81.2 Spirit 7,520 99.5 73.4 69.8 Virgin America 4,349 99.7 89.1 88.4 Tracked CF% D15% A14% 51,157 97.5 83.1 79.8 11,325 98.0 91.0 91.1 110,665 96.3 76.1 73.8 90,080 97.2 84.5 82.0 531 97.4 79.3 67.7 57,963 97.2 84.5 80.4 Tracked CF% D15% A14% 58,799 99.1 83.0 81.8 13,994 99.6 89.8 86.1 58,717 98.7 81.1 81.2 74,636 99.3 86.8 85.4 6,589 99.4 78.8 74.5 40,675 98.8 87.6 82.7
  • 9. Top Ten Airlines by Marketing Carrier March 2013 Arrivals at gate within 14 minutes of schedule (A14%) Includes all flights marketed by the carrier: domestic, regional affiliate flying, and international operations. Excludes codeshare flights operated by other airlines. Key Metrics 9 Rank Airline On-Time Arrival Percentage 1 Hawaiian Airlines 90.0% 2 Virgin America 88.4% 3 Alaska Airlines 88.3% 4 Delta Airlines 83.5% 5 US Airways 81.4% 6 Southwest Airlines 81.2% 7 American Airlines 80.9% 8 AirTran Airways 78.8% 9 United Airlines 76.4% 10 Frontier Airlines 74.0%
  • 10. Top Ten Airlines by Operating Carrier March 2013 Arrivals at gate within 14 minutes of schedule (A14%) Includes all flights operated by each carrier, including domestic and international operations to/from North America. Regional affiliate flying for different airlines is grouped under the regional airline. Key Metrics 10 Rank Airline On-Time Arrival Percentage 1 Horizon Air 91.3% 2 Hawaiian Airlines 90.0% 3 Virgin America 88.4% 4 Compass Airlines 87.3% 5 Mesa 86.4% 6 Alaska Airlines 86.1% 7 Delta Airlines 85.4% 8 PSA 83.8% 9 US Airways 82.7% 10 Pinnacle Airlines 82.2%
  • 11. Best Performing Major Airports by Departure Performance March 2013 (All Flights) Worst Performing Major Airports by Departure Performance March 2013 (All Flights) For definitions, see notes at beginning of presentation. Best & Worst Airports: Departures Airport Flights From: CF% D0% D15% SLC Salt Lake City 99.5% 71.3% 88.4% SEA Seattle/Tacoma 99.3% 65.8% 88.0% CLT Charlotte Douglas 98.7% 67.9% 86.0% PHX Phoenix Sky Harbor 99.5% 62.4% 85.6% MSP Minneapolis/St. Paul 98.6% 70.8% 85.5% Airport Flights From: CF% D0% D15% EWR Newark Liberty 96.5% 52.3% 73.0% MDW Chicago Midway 97.8% 39.4% 73.9% FLL Ft. Lauderdale/Hollywood 99.6% 51.5% 74.1% ORD Chicago O’Hare 96.7% 53.2% 75.3% DEN Denver 97.4% 48.5% 75.6% 11
  • 12. Best Performing Major Airports by Arrival Performance March 2013 (All Flights) Airport Flights To: A0% A14% FLL Ft. Lauderdale/Hollywood 46.0% 69.6% EWR Newark Liberty 56.3% 71.3% LGA New York LaGuardia 57.3% 74.9% PHL Philadelphia 57.1% 75.0% SFO San Francisco 61.1% 76.9% Worst Performing Major Airports by Arrival Performance March 2013 (All Flights) Airport Flights To: A0% A14% PHX Phoenix Sky Harbor 68.3% 87.3% SLC Salt Lake City 66.9% 86.9% SEA Seattle/Tacoma 65.4% 85.2% IAH George Bush Intercontinental 70.3% 84.4% CLT Charlotte Douglas 62.3% 84.4% Best & Worst Airports: Arrivals 12 For definitions, see notes at beginning of presentation.
  • 13. Hub Performance Performance by Aircraft Type Key Market Performance Airport CF% D0% D15% A0% A14% Taxi-Out ATL 98.8 64.8 84.4 58.5 82.4 20.0 min MCO 99.2 66.6 81.8 48.8 73.3 15.9 min BWI 98.9 64.0 81.8 56.2 77.3 18.5 min MKE 98.2 78.9 91.2 58.4 80.3 17.7 min Family CF% D0% D15% A0% A14% Boeing 717 98.8 70.7 85.2 57.1 79.1 Boeing 737 99.3 69.8 85.8 57.8 79.9 Route CF% D0% D15% A0% A14% MCO-ATL 100.0 71.1 85.7 43.9 77.5 ATL-MCO 100.0 59.1 82.6 64.9 83.0 ATL-TPA 100.0 64.8 86.0 68.6 86.4 TPA-ATL 100.0 76.6 90.3 62.5 84.3 ATL-FLL 100.0 56.3 79.7 58.0 76.2 FLL-ATL 99.6 66.1 81.2 47.8 72.2 ATL-LGA 96.5 61.4 75.8 60.1 72.6 LGA-ATL 96.5 63.2 79.8 43.0 70.4 ATL-DCA 97.3 68.9 87.6 78.5 90.4 DCA-ATL 97.8 85.4 93.8 59.6 84.8 Individual Carrier Metrics AirTran Airways Operations Performance March 2013: 98.9% completed, 85.0% on-time departures, 78.8% on-time arrivals 13
  • 14. AirTran Airways A14% and CF% by Day Individual Carrier MetricsOn-TimeArrivals(A14)Performance CompletionFactor% All Marketed Flights 14 80.0% 82.0% 84.0% 86.0% 88.0% 90.0% 92.0% 94.0% 96.0% 98.0% 100.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 3/1/13 3/2/13 3/3/13 3/4/13 3/5/13 3/6/13 3/7/13 3/8/13 3/9/13 3/10/13 3/11/13 3/12/13 3/13/13 3/14/13 3/15/13 3/16/13 3/17/13 3/18/13 3/19/13 3/20/13 3/21/13 3/22/13 3/23/13 3/24/13 3/25/13 3/26/13 3/27/13 3/28/13 3/29/13 3/30/13 3/31/13 A14% CF%
  • 15. Airport CF% D0% D15% A0% A14% Taxi-Out DFW 99.3 54.6 81.2 69.0 85.3 14.2 min ORD 96.9 56.1 77.6 68.5 81.4 18.2 min MIA 99.5 60.4 82.2 71.5 85.1 16.7 min LAX 99.1 70.2 85.9 66.8 83.7 16.1 min LGA 96.3 73.1 84.9 63.4 78.2 24.5 min JFK 98.0 59.3 79.2 65.5 80.8 25.2 min Family CF% D0% D15% A0% A14% Boeing 737 99.3 64.1 85.4 65.4 83.9 Boeing 757 99.5 60.7 82.3 61.7 80.0 Boeing 767 98.2 53.2 76.2 57.2 72.0 Boeing 777 99.4 48.9 78.4 50.6 69.8 ATR-72 Prop 95.6 64.4 75.3 42.7 69.0 CRJ-700 98.0 68.5 81.7 61.3 78.6 ERJ-135/140/145 97.4 69.6 83.7 62.4 80.5 MD-80 Series 99.1 60.2 82.5 65.8 83.1 Hub Performance Mainline & Express Performance by Aircraft Type Route CF% D0% D15% A0% A14% DFW-LAX 99.0 35.1 75.8 57.1 78.0 LAX-DFW 98.6 64.3 85.1 67.1 85.5 DFW-ORD 99.1 43.4 75.2 56.2 78.9 ORD-DFW 98.9 48.9 77.2 62.2 80.9 SAT-DFW 100.0 77.3 88.9 71.8 88.9 DFW-SAT 100.0 51.1 82.7 66.9 85.3 AUS-DFW 99.3 75.1 88.2 73.7 88.5 DFW-AUS 99.3 46.8 80.2 62.2 80.9 DFW-LGA 97.7 54.8 82.3 67.1 82.3 LGA-DFW 98.1 74.0 87.2 77.5 87.7 Key Market Performance Individual Carrier Metrics American Airlines Operations Performance March 2013: 98.4% completed, 83.0% on-time departures, 80.9% on-time arrivals 15 Operator CF% D0% D15% A0% A14% American 99.2 60.9 83.0 64.0 81.8 American Eagle 97.7 68.8 83.0 63.1 80.2 Chautauqua 92.8 67.5 80.4 46.0 71.8 Skywest 99.6 80.0 90.0 69.3 87.7 ExpressJet 98.6 69.2 83.2 60.1 79.8 Executive 95.6 64.4 75.3 42.7 69.0
  • 16. American Airlines A14% and CF% by Day Individual Carrier MetricsOn-TimeArrivals(A14)Performance CompletionFactor% All Marketed Flights 16 80.0% 85.0% 90.0% 95.0% 100.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 3/1/13 3/2/13 3/3/13 3/4/13 3/5/13 3/6/13 3/7/13 3/8/13 3/9/13 3/10/13 3/11/13 3/12/13 3/13/13 3/14/13 3/15/13 3/16/13 3/17/13 3/18/13 3/19/13 3/20/13 3/21/13 3/22/13 3/23/13 3/24/13 3/25/13 3/26/13 3/27/13 3/28/13 3/29/13 3/30/13 3/31/13 A14% CF%
  • 17. Alaska Airlines Operations Performance March 2013: 98.9% completed, 90.3% on-time departures, 88.3% on-time arrivals Hub Performance Mainline & Express Performance by Aircraft Type Key Market Performance Family CF% D0% D15% A0% A14% Boeing 737 99.6 75.3 90.3 65.8 86.7 B737 Combi 99.1 67.3 82.8 52.6 77.7 CRJ-700 98.9 81.7 89.9 74.8 89.8 Q400 98.0 71.6 91.0 75.1 91.3 Saab 340 95.5 79.0 91.5 61.5 83.5 Operator CF% D0% D15% A0% A14% Alaska 99.6 74.8 89.8 65.0 86.1 Horizon 98.0 71.6 91.0 75.1 91.3 SkyWest 98.9 81.7 89.9 74.8 89.8 PenAir 95.5 79.0 91.5 61.5 83.5 Airport CF% D0% D15% A0% A14% Taxi-Out SEA 99.1 69.9 90.0 71.7 89.8 12.4 min PDX 98.7 76.3 92.0 76.9 92.1 9.3 min ANC 99.1 77.2 90.2 50.0 78.9 13.9 min Route CF% D0% D15% A0% A14% PDX-SEA 98.8 74.0 91.3 80.2 92.8 SEA-PDX 98.4 67.3 90.7 73.5 90.5 GEG-SEA 96.6 79.6 94.7 78.8 94.5 SEA-GEG 96.6 70.6 91.0 75.5 91.8 SEA-ANC 98.6 61.8 88.9 38.7 75.2 ANC-SEA 98.3 76.2 90.5 69.6 89.7 SEA-LAX 100.0 69.1 91.9 62.8 89.1 LAX-SEA 99.4 76.7 92.4 61.5 87.7 SEA-LAS 99.6 78.2 90.1 73.0 90.9 LAS-SEA 99.2 81.7 92.4 76.9 91.6 Individual Carrier Metrics 17
  • 18. Alaska Airlines A14% and CF% by Day Individual Carrier MetricsOn-TimeArrivals(A14)Performance CompletionFactor% All Marketed Flights 18 80.0% 85.0% 90.0% 95.0% 100.0% 105.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 3/1/13 3/2/13 3/3/13 3/4/13 3/5/13 3/6/13 3/7/13 3/8/13 3/9/13 3/10/13 3/11/13 3/12/13 3/13/13 3/14/13 3/15/13 3/16/13 3/17/13 3/18/13 3/19/13 3/20/13 3/21/13 3/22/13 3/23/13 3/24/13 3/25/13 3/26/13 3/27/13 3/28/13 3/29/13 3/30/13 3/31/13 A14% CF%
  • 19. Hub Performance Mainline & Express Performance by Aircraft Type Key Market Performance Family CF% D0% D15% A0% A14% Airbus 319/320 99.3 70.9 86.8 68.3 84.8 Airbus 330 99.9 64.0 86.2 64.0 81.9 Boeing 737 99.5 71.4 88.7 73.2 88.2 Boeing 747 99.2 76.6 86.1 68.2 80.8 Boeing 757 99.6 69.0 88.3 69.5 86.9 Boeing 767 99.8 67.3 86.0 68.6 85.3 Boeing 777 99.6 77.2 91.0 68.4 84.2 CRJ Series 97.6 71.8 84.1 65.9 82.0 DC-9-50 99.4 70.5 85.3 66.4 83.7 EMB-120 95.0 78.2 88.4 69.6 84.7 EMB-170/175 95.3 68.9 82.6 53.5 75.0 ERJ-145 98.9 70.1 86.2 67.2 85.0 MD-88 99.1 66.9 83.0 65.9 82.3 MD-90 99.3 70.9 86.8 68.3 84.8 Operator CF% D0% D15% A0% A14% Delta 99.3 69.7 86.8 68.6 85.4 Pinnacle 97.6 73.0 85.5 66.2 82.2 ExpressJet 97.8 66.3 79.1 64.3 78.9 SkyWest 98.4 77.9 89.5 68.7 87.1 Compass 97.3 81.6 90.1 73.0 87.3 Shuttle America 95.3 68.9 82.6 53.5 75.0 Chautauqua 91.9 73.5 86.0 64.9 81.1 GoJet 92.9 69.2 80.0 61.3 76.9 Route CF% D0% D15% A0% A14% MCO-ATL 99.8 77.8 91.9 71.9 88.3 ATL-MCO 99.8 58.4 83.7 67.9 86.8 ATL-LGA 98.0 59.0 80.9 71.2 83.4 ATL-DCA 95.9 64.2 85.3 72.1 87.1 LGA-ATL 97.6 71.8 86.2 63.8 82.9 DCA-ATL 95.6 73.7 88.7 61.0 83.9 ATL-TPA 99.5 56.6 82.6 65.0 84.3 TPA-ATL 99.5 76.5 91.9 73.8 91.6 ATL-FLL 99.8 49.3 82.1 54.7 79.4 FLL-ATL 99.8 68.4 87.3 62.9 83.8 Individual Carrier Metrics Delta Air Lines Operations Performance March 2013: 98.2% completed, 85.6% on-time departures, 83.5% on-time arrivals 19 Airport CF% D0% D15% A0% A14% Taxi-Out ATL 99.1 63.5 81.7 67.4 84.3 18.8 min DTW 98.9 69.2 84.8 68.7 85.1 20.2 min MSP 98.5 72.7 86.1 69.2 85.2 19.5 min SLC 99.6 76.6 90.4 71.5 89.8 18.4 min LGA 93.3 67.3 80.2 62.0 77.7 28.7 min JFK 96.8 69.6 83.7 71.0 83.9 28.5 min CVG 97.7 74.1 86.5 72.1 86.5 17.8 min MEM 98.2 76.6 88.6 72.3 87.4 16.9 min
  • 20. Delta Air Lines A14% and CF% by Day Individual Carrier Metrics On-TimeArrivals(A14)Performance CompletionFactor% All Marketed Flights 20 80.0% 85.0% 90.0% 95.0% 100.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 3/1/13 3/2/13 3/3/13 3/4/13 3/5/13 3/6/13 3/7/13 3/8/13 3/9/13 3/10/13 3/11/13 3/12/13 3/13/13 3/14/13 3/15/13 3/16/13 3/17/13 3/18/13 3/19/13 3/20/13 3/21/13 3/22/13 3/23/13 3/24/13 3/25/13 3/26/13 3/27/13 3/28/13 3/29/13 3/30/13 3/31/13 A14% CF%
  • 21. Hub Performance Mainline & Express Performance by Aircraft Type Key Market Performance Family CF% D0% D15% A0% A14% A318/319/320 99.4 54.1 78.8 47.0 74.5 EMB-170/190 97.3 61.7 79.2 42.8 67.6 Airport CF% D0% D15% A0% A14% Taxi-Out DEN 99.4 49.4 76.5 50.6 77.4 14.2 min MCI 99.4 66.9 83.4 44.9 70.9 14.2 min MKE 98.7 56.4 78.2 37.2 64.1 12.9 min Route CF% D0% D15% A0% A14% PHX-DEN 100.0 60.2 80.7 47.6 77.7 DEN-PHX 100.0 51.8 76.5 47.6 71.7 LAS-DEN 99.3 57.1 77.1 57.9 80.0 DEN-LAS 99.3 39.3 71.4 47.9 69.3 SLC-DEN 99.3 57.7 84.7 56.9 81.0 DEN-SLC 99.3 46.7 81.0 39.4 76.6 DFW-DEN 98.4 70.2 85.5 55.6 82.3 DEN-DFW 98.4 55.6 78.2 50.0 79.0 LAX-DEN 100.0 40.7 70.3 34.7 68.6 DEN-LAX 100.0 49.2 77.1 37.3 70.3 Operator CF% D0% D15% A0% A14% Frontier 99.4 54.1 78.8 47.0 74.5 Republic 97.4 61.7 79.3 42.7 67.7 Individual Carrier Metrics Frontier Airlines Operations Performance March 2013: 99.3% completed, 78.8% on-time departures, 74.0% on-time arrivals 21
  • 22. Frontier Airlines A14% and CF% by Day Individual Carrier Metrics On-TimeArrivals(A14)Performance CompletionFactor% All Marketed Flights 22 80.0% 85.0% 90.0% 95.0% 100.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 3/1/13 3/2/13 3/3/13 3/4/13 3/5/13 3/6/13 3/7/13 3/8/13 3/9/13 3/10/13 3/11/13 3/12/13 3/13/13 3/14/13 3/15/13 3/16/13 3/17/13 3/18/13 3/19/13 3/20/13 3/21/13 3/22/13 3/23/13 3/24/13 3/25/13 3/26/13 3/27/13 3/28/13 3/29/13 3/30/13 3/31/13 A14% CF%
  • 23. Focus City Performance Performance by Aircraft Type Key Market Performance Airport CF% D0% D15% A0% A14% Taxi-Out JFK 99.8 57.0 76.3 54.9 73.5 23.9 min BOS 99.0 54.6 73.8 54.0 71.7 22.6 min FLL 99.7 48.4 69.0 41.8 64.0 21.0 min MCO 99.4 54.5 74.0 52.2 72.8 16.8 min SJU 99.6 55.2 75.2 57.3 77.5 14.8 min LGB 99.7 75.7 89.8 69.0 87.0 13.7 min Family CF% D0% D15% A0% A14% Airbus A320 99.7 54.7 75.0 52.1 71.8 EMB-190 99.0 61.4 76.3 55.3 73.2 Route CF% D0% D15% A0% A14% JFK-MCO 99.7 58.9 77.0 51.1 74.1 JFK-FLL 100.0 50.3 73.1 44.2 66.9 FLL-JFK 100.0 46.1 69.5 39.9 65.3 MCO-JFK 99.7 52.3 70.8 52.3 72.4 DCA-BOS 97.6 62.5 76.7 53.5 72.9 BOS-DCA 97.6 64.6 79.5 60.4 77.1 FLL-BOS 99.2 44.3 66.7 46.3 65.4 BOS-FLL 99.2 48.4 69.5 35.0 55.3 MCO-BOS 98.7 53.7 69.3 51.1 71.0 BOS-MCO 98.7 52.6 78.7 53.5 70.4 Individual Carrier Metrics JetBlue Airways Operations Performance March 2013: 99.5% completed, 75.4% on-time departures, 72.2% on-time arrivals 23
  • 24. JetBlue Airways A14% and CF% by Day Individual Carrier Metrics On-TimeArrivals(A14)Performance CompletionFactor% All Marketed Flights 24 80.0% 85.0% 90.0% 95.0% 100.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 3/1/13 3/2/13 3/3/13 3/4/13 3/5/13 3/6/13 3/7/13 3/8/13 3/9/13 3/10/13 3/11/13 3/12/13 3/13/13 3/14/13 3/15/13 3/16/13 3/17/13 3/18/13 3/19/13 3/20/13 3/21/13 3/22/13 3/23/13 3/24/13 3/25/13 3/26/13 3/27/13 3/28/13 3/29/13 3/30/13 3/31/13 A14% CF%
  • 25. Focus City Performance Performance by Aircraft Type Key Market Performance Route CF% D0% D15% A0% A14% DAL-HOU 98.6 51.7 88.9 69.0 89.8 HOU-DAL 98.1 43.6 82.2 52.8 82.3 BUR-OAK 98.8 67.3 90.5 78.8 91.8 OAK-BUR 98.5 54.9 88.7 71.3 91.8 DAL-SAT 99.7 41.4 84.4 63.4 86.4 SAT-DAL 99.5 64.5 87.2 70.2 89.8 LAS-PHX 99.7 41.1 80.4 56.6 84.1 PHX-LAS 100.0 44.2 76.8 53.9 78.4 LAS-SAN 99.4 47.9 77.7 61.2 78.8 SAN-LAS 99.7 45.2 76.6 55.6 79.1 Individual Carrier Metrics Southwest Airlines Operations Performance March 2013: 98.9% completed, 79.6% on-time departures, 81.2% on-time arrivals 25 Airport CF% D0% D15% A0% A14% Taxi-Out MDW 97.9 33.0 71.2 55.6 80.9 12.3 min LAS 99.7 41.7 77.4 62.6 83.7 12.6 min BWI 98.9 43.8 78.4 62.3 84.6 12.5 min PHX 99.6 37.2 78.2 61.8 83.8 11.2 min DEN 96.9 27.4 66.8 54.5 78.8 14.2 min DAL 99.4 44.5 84.7 62.3 84.9 10.4 min Family CF% D0% D15% A0% A14% 733 99.0 44.0 78.2 55.0 79.6 735 99.3 56.8 88.5 67.2 89.3 737 98.5 46.1 79.4 58.6 81.2 738 99.4 42.2 80.9 56.6 81.1
  • 26. Southwest Airlines A14% and CF% by Day Individual Carrier Metrics On-TimeArrivals(A14)Performance CompletionFactor% All Marketed Flights 26 80.0% 85.0% 90.0% 95.0% 100.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 3/1/13 3/2/13 3/3/13 3/4/13 3/5/13 3/6/13 3/7/13 3/8/13 3/9/13 3/10/13 3/11/13 3/12/13 3/13/13 3/14/13 3/15/13 3/16/13 3/17/13 3/18/13 3/19/13 3/20/13 3/21/13 3/22/13 3/23/13 3/24/13 3/25/13 3/26/13 3/27/13 3/28/13 3/29/13 3/30/13 3/31/13 A14% CF%
  • 27. Focus City Performance Performance by Aircraft Type Key Market Performance Route CF% D0% D15% A0% A14% FLL-LGA 99.2 44.4 54.8 38.7 56.5 LGA-FLL 99.2 57.3 67.7 47.6 59.7 LAS-DTW 100.0 63.4 80.6 59.8 78.2 FLL-ATL 100.0 46.2 60.2 37.6 59.1 DTW-LAS 100.0 63.4 79.6 58.1 72.0 ATL-FLL 100.0 68.8 76.3 53.8 75.3 DFW-LAS 100.0 45.7 68.5 47.8 68.5 LAS-DFW 100.0 62.0 75.0 68.6 77.9 DTW-FLL 100.0 75.0 81.9 54.2 70.8 FLL-DTW 100.0 44.4 63.9 37.5 58.3 Individual Carrier Metrics Spirit Airlines Operations Performance March 2013: 99.5% completed, 73.4% on-time departures, 69.8% on-time arrivals 27 Airport CF% D0% D15% A0% A14% Taxi-Out FLL 99.6 47.6 67.8 46.6 66.6 20.9 min ORD 99.5 51.4 67.6 48.4 65.6 19.4 min DTW 100.0 69.1 80.6 58.7 73.6 15.4 min Family CF% D0% D15% A0% A14% 319 99.6 61.3 75.9 55.1 72.7 320 98.6 53.0 69.6 47.8 65.7 321 100.0 54.8 71.8 43.5 64.1
  • 28. Spirit Airlines A14% and CF% by Day Individual Carrier Metrics On-TimeArrivals(A14)Performance All Marketed Flights 28 CompletionFactor% 80.0% 82.0% 84.0% 86.0% 88.0% 90.0% 92.0% 94.0% 96.0% 98.0% 100.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 3/1/13 3/2/13 3/3/13 3/4/13 3/5/13 3/6/13 3/7/13 3/8/13 3/9/13 3/10/13 3/11/13 3/12/13 3/13/13 3/14/13 3/15/13 3/16/13 3/17/13 3/18/13 3/19/13 3/20/13 3/21/13 3/22/13 3/23/13 3/24/13 3/25/13 3/26/13 3/27/13 3/28/13 3/29/13 3/30/13 3/31/13 A14% CF%
  • 29. Hub Performance Mainline & Express Performance by Aircraft Type Key Market Performance Route CF% D0% D15% A0% A14% EWR-ORD 95.7 61.8 81.5 69.7 82.5 ORD-CLE 95.0 48.5 71.4 49.0 70.4 ORD-EWR 94.6 39.7 67.6 55.6 70.3 CLE-ORD 95.4 66.2 79.9 58.4 77.2 LGA-ORD 94.0 67.6 83.0 71.4 82.0 ORD-LGA 93.9 51.5 72.1 53.3 68.5 IAH-ORD 98.5 44.8 79.0 49.8 76.8 SFO-ORD 98.2 58.5 81.4 64.9 83.0 DCA-ORD 92.8 68.7 81.7 68.1 81.2 ORD-DCA 93.6 58.5 78.6 60.7 77.7 Individual Carrier Metrics United Airlines Operations Performance March 2013: 97.1% completed, 77.9% on-time departures, 76.4% on-time arrivals 29 Airport CF% D0% D15% A0% A14% Taxi-Out IAH 99.3 54.5 80.1 71.0 84.8 16.6 min ORD 96.2 48.7 71.9 59.4 76.4 17.8 min EWR 96.2 47.9 70.3 56.8 71.5 21.7 min DEN 96.8 52.3 76.8 59.3 78.3 17.7 min SFO 98.3 59.7 78.5 63.2 77.6 17.4 min IAD 94.9 55.0 77.1 61.8 79.5 18.3 min LAX 98.5 59.4 82.2 59.5 80.2 17.1 min CLE 97.9 64.0 80.9 55.2 75.9 16.5 min Family CF% D0% D15% A0% A14% A319/320 98.4 65.2 83.3 71.6 84.1 Boeing 737 99.0 48.8 80.4 64.5 81.9 Boeing 747 97.7 45.3 72.6 47.8 67.2 Boeing 757 99.0 55.1 81.3 62.0 80.0 Boeing 767 97.8 46.4 74.4 52.1 71.4 Boeing 777 98.8 52.2 80.1 56.7 74.2 Boeing 787* 99.4 42.9 77.8 49.8 76.0 ATR-72 Prop 99.4 87.9 93.5 86.5 91.5 CRJ-200/700 96.7 61.9 79.2 57.5 77.0 Dash-8-200 94.5 59.7 73.9 50.2 69.1 EMB-120 96.5 63.7 78.5 61.0 77.6 EMB-170 94.9 59.4 77.8 54.6 74.4 ERJ-145 96.3 55.4 73.4 53.6 71.4 Saab 340 97.0 69.5 77.7 52.0 72.3 Operator CF% D0% D15% A0% A14% United 98.7 54.8 81.1 65.0 81.2 ExpressJet 96.2 55.0 72.7 53.7 71.0 Skywest 97.1 62.0 79.1 58.1 77.4 Shuttle America 94.9 59.4 77.8 54.6 74.4 CommutAir 94.7 68.3 77.6 56.6 73.5 GoJet 95.7 62.3 77.9 54.8 74.1 Trans States 96.1 63.7 81.5 60.4 79.0 Silver Airways 97.0 69.5 77.7 52.0 72.3 Mesa 95.0 66.9 82.6 68.1 82.1 Republic 94.1 46.3 68.0 40.3 62.3 Chautauqua 96.7 57.5 77.9 40.6 69.5 Cape Air 99.4 87.9 93.5 86.5 91.5 * Flights where the 787 was scheduled to operate. Includes aircraft substitutions following the grounding of the fleet
  • 30. United Airlines A14% and CF% by Day Individual Carrier MetricsOn-TimeArrivals(A14)Performance CompletionFactor% All Marketed Flights 30 80.0% 85.0% 90.0% 95.0% 100.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 3/1/13 3/2/13 3/3/13 3/4/13 3/5/13 3/6/13 3/7/13 3/8/13 3/9/13 3/10/13 3/11/13 3/12/13 3/13/13 3/14/13 3/15/13 3/16/13 3/17/13 3/18/13 3/19/13 3/20/13 3/21/13 3/22/13 3/23/13 3/24/13 3/25/13 3/26/13 3/27/13 3/28/13 3/29/13 3/30/13 3/31/13 A14% CF%
  • 31. Hub Performance Mainline & Express Performance by Aircraft Type Key Market Performance Family CF% D0% D15% A0% A14% Airbus A319/320/321 98.9 72.0 88.4 61.8 83.6 Airbus A330 99.0 60.0 75.2 56.5 71.4 Boeing 737 99.5 67.4 87.3 57.8 82.2 Boeing 757 99.2 65.8 83.9 57.3 76.8 Boeing 767 99.7 62.8 79.3 58.3 74.1 CRJ Series 97.5 72.1 85.4 62.7 82.3 Dash 8-100/300 96.2 65.6 82.2 56.8 77.8 EMB-170/175/190 97.0 72.5 84.5 58.9 78.9 ERJ-145 96.1 72.5 85.6 51.4 76.5 Route CF% D0% D15% A0% A14% BOS-PHL 93.3 80.0 87.8 66.8 80.4 PHL-BOS 93.8 68.4 80.1 62.9 76.6 DCA-LGA 92.5 76.6 89.5 60.0 78.9 LGA-DCA 91.7 77.5 87.5 61.5 82.0 DCA-BOS 93.8 76.8 87.4 61.6 78.2 BOS-DCA 93.6 82.6 89.7 68.1 86.0 PHL-LGA 94.4 56.4 71.7 41.2 61.5 LGA-PHL 92.9 66.3 78.9 47.1 65.2 LGA-CLT 97.9 72.8 86.4 65.1 81.3 BOS-LGA 92.7 85.6 90.9 68.3 82.7 Individual Carrier Metrics US Airways Operations Performance March 2013: 97.8% completed, 85.8% on-time departures, 81.4% on-time arrivals 31 Airport CF% D0% D15% A0% A14% Taxi-Out CLT 98.8 67.7 86.2 62.8 85.3 18.8 min PHL 97.3 65.0 80.0 56.7 74.9 18.7 min PHX 99.5 75.1 89.9 74.5 91.2 18.5 min DCA 95.9 68.4 84.4 59.2 81.0 23.1 min Operator CF% D0% D15% A0% A14% US Airways 98.8 71.2 87.6 61.4 82.7 Air Wisconsin 96.6 66.3 80.0 57.3 76.0 Piedmont 96.2 65.6 82.2 56.8 77.8 Republic 97.2 71.2 83.8 56.4 78.0 PSA 98.0 70.2 86.7 62.0 83.8 Mesa 98.4 79.9 90.5 68.6 88.3 Skywest 98.5 89.0 94.9 78.2 93.6 Chautauqua 95.5 70.6 84.4 48.9 74.3 Trans States 98.3 79.5 90.2 60.8 84.7
  • 32. US Airways A14% and CF% by Day Individual Carrier Metrics On-TimeArrivals(A14)Performance CompletionFactor% All Marketed Flights 32 70.0% 75.0% 80.0% 85.0% 90.0% 95.0% 100.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 3/1/13 3/2/13 3/3/13 3/4/13 3/5/13 3/6/13 3/7/13 3/8/13 3/9/13 3/10/13 3/11/13 3/12/13 3/13/13 3/14/13 3/15/13 3/16/13 3/17/13 3/18/13 3/19/13 3/20/13 3/21/13 3/22/13 3/23/13 3/24/13 3/25/13 3/26/13 3/27/13 3/28/13 3/29/13 3/30/13 3/31/13 A14% CF%
  • 33. Focus City Performance Performance by Aircraft Type Key Market Performance Airport CF% D0% D15% A0% A14% Taxi-Out SFO 99.7 77.7 91.4 70.5 84.2 12.6 min LAX 99.9 65.2 89.0 71.1 90.8 11.0 min JFK 100.0 50.8 82.1 62.6 86.0 22.3 min BOS 100.0 57.7 88.5 64.3 84.5 19.9 min Route CF% D0% D15% A0% A14% SFO-LAX 100.0 79.2 93.8 83.6 93.4 LAX-SFO 100.0 64.0 81.8 73.3 83.6 LAS-SFO 100.0 69.7 82.2 75.6 84.2 SFO-LAS 100.0 80.9 87.6 78.9 90.9 JFK-LAX 100.0 52.3 82.1 71.5 90.1 LAX-JFK 100.0 63.4 91.8 56.4 80.7 SAN-SFO 100.0 70.1 82.8 73.1 82.1 SFO-SAN 100.0 73.9 91.0 84.3 91.0 JFK-SFO 100.0 43.9 78.9 74.6 86.8 SFO-JFK 100.0 70.0 93.6 70.3 91.9 Individual Carrier Metrics Virgin America Operations Performance March 2013: 99.7% completed, 89.1% on-time departures, 88.4% on-time arrivals 33 Family CF% D0% D15% A0% A14% 319 99.8 74.8 88.8 72.5 87.3 320 99.7 69.1 89.0 71.6 88.5
  • 34. Virgin America A14% and CF% by Day Individual Carrier MetricsOn-TimeArrivals(A14)Performance CompletionFactor% All Marketed Flights 34 80.0% 82.0% 84.0% 86.0% 88.0% 90.0% 92.0% 94.0% 96.0% 98.0% 100.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 3/1/13 3/2/13 3/3/13 3/4/13 3/5/13 3/6/13 3/7/13 3/8/13 3/9/13 3/10/13 3/11/13 3/12/13 3/13/13 3/14/13 3/15/13 3/16/13 3/17/13 3/18/13 3/19/13 3/20/13 3/21/13 3/22/13 3/23/13 3/24/13 3/25/13 3/26/13 3/27/13 3/28/13 3/29/13 3/30/13 3/31/13 A14% CF%
  • 35. Notes Methodology. masFlight operations data is collected from various operational and schedule providers and matched using proprietary algorithms. Data sources include flight, schedule and aircraft position data obtained from airlines, purchased from third-party commercial vendors, and collected from real-time information feeds from the Federal Aviation Administration, NOAA and other government sources. Legal Terms of Use. You may not sell, sublicense, transfer, reverse engineer, distribute or otherwise alter any part of masFlight Daily Reports without prior approval from Marks Systems Inc. You may not utilize masFlight data for any aviation, commercial, operational, law enforcement, or judicial activity that relies on the accuracy, availability, or validity of the data or summaries provided, including for any passenger rights claims actions such as those under DOT Part 259 or EU Regulation 261/2004. masFlight is a registered trademark of Marks Systems Inc. Copyright 2013 Marks Systems Inc., masflight.com, All Rights Reserved For more information, please contact: Edmund Otubuah Director of Aviation Products edmund@masflight.com 35 Methodology
  • 36. masFlight, a Marks Systems product, is an analytics platform focused on aviation operations. We integrate multiple data sources to create reliable, end-to-end records for 82,000+ global flight operations daily. About masFlight and Marks Systems masFlight data can be used to gain insight to aviation operations questions through improved competitive environment context and transparency. masFlight goes far beyond U.S. DOT and typical FLIFO data sets. We collect and consolidate operational data for virtually all U.S. carriers and for many global airlines, allowing apples-to-apples comparisons. We link contextual information including published schedules, weather, airport configuration, and fleet registries to individual flights, allowing analysts to focus queries on relevant metrics or constraints. We are a team of experienced aviation operations analysts who understand the importance of data integrity and accuracy. We multi-source our information and extensively validate and reconcile new data. Our portfolio of solutions makes accessing masFlight data easy. Web application Direct cloud SQL access Reports & dashboards Custom data requests Consulting solutions Marks Systems is a privately held company based in the Washington, DC area. Marks Systems Inc. 4833 Rugby Avenue Suite 301 Bethesda, MD 20814 (888) 809-2750 Toll-Free www.masflight.com Press Contact: media@markssystems.com 36