2. masFlight Solutions
Daily Email Report
We offer masFlight Daily, a free daily email report for
airlines, airports, and aviation-focused professionals.
We summarize weather and operational performance by
carrier, by fleet type, and by hub operation.
Sign up for free daily reports at:
masflightdaily.com
2
masFlight Web Application
Operational data is critical to solid planning. masFlight
centralizes information in an easy-to-use, subscription-based
app for airlines, airports, and industry vendors. Combining
revenue, schedule, operations and weather data, our platform
revolutionizes schedule planning, operations analysis, air
service development, airport operations and new opportunities.
For a free trial, contact solutions@masflight.com
3. Our Partners
3
OAG is a global provider of flight
schedule and flight status data.
OAG’s leading aviation databases are
unrivaled in their scale, accuracy and
comprehensiveness. OAG specializes in
aviation data compilation, analysis and
forecasting tools, timetable and mapping
applications, and tools for aviation and
disruption management.
FlightStats provides day-of-travel data
services and applications to the travel
industry and public. The company
specializes in real-time global flight
tracking, weather and other data services
that power many of the world’s most
popular travel applications. The company
also provides its own web and mobile
applications to passengers worldwide.
Key Partners
masFlight has partnered with leading aviation data companies to further develop
our platform and analytics. We use information provided by these partners, as
well as our own proprietary sources, to compile the information in this report.
4. Monthly Performance Report
U.S. Carriers, March 2013
Section Contents Slide
Introduction Methodology 5
Glossary of Terms Explanation of aviation terms used 6
Key Metrics March 2013 By Carrier, Rankings 8
Airport Summaries Top 5 Departures, Arrivals 11
Individual Carrier Metrics Summary & detail for individual carriers 13
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Contents
To receive this report by email each month, please visit masflight.com
5. Monthly Performance Report: March 2013
The masFlight Monthly Performance Report summarizes United States airline performance.
Differences from DOT ASQP (“On-Time”) Reports. We collect flight information for most scheduled
carriers, including both “mainline” hub-and-spoke airlines and their regional affiliates. DOT’s on-time
data reports differ from ours because:
(1) Some carriers are excluded from DOT reports. Only airline certificates with 1% or greater
share of scheduled-service domestic passenger revenue report on-time data to DOT. Many low
fare and regional carriers are therefore excluded. Our report captures most of these carriers.
(2) Our report includes international flights by U.S. carriers. DOT includes only domestic flight
operations in its report, since carriers do not report international flights.
(3) DOT reports on-time performance by operating carrier, not by marketing carrier. For
example, both United and Delta market regional flights that are operated by SkyWest. We report
performance by operating carrier (e.g. SkyWest as a discrete entity) and by marketing carrier.
(4) DOT reports focus on on-time arrivals only. We focus on three operational statistics.
“D15” performance is the percent of flights that depart the gate within 15 minutes of schedule.
“A14” performance is the percent that arrive at the destination gate within 14 minutes of schedule.
“CF” (or Completion Factor) is the percent of flights scheduled that arrive at their destination,
net of cancellations and non-completed diversions.
Introduction
5
6. Terms Used
Italicized terms are the key definitions used
Term Definition
CF% (Completion Factor) The percent of flights scheduled that arrive at their destination
D0% Flights that depart from their origin by the scheduled departure time
D15% (On-Time Departures) Flights that depart from their origin within 15 minutes of the scheduled time
A0% Flights that arrive at their destination on or before scheduled arrival time
A14% (On-Time Arrivals) Flights that arrive at their destination within 14 minutes of schedule
Gate Turn Time The “on-gate” time between gate arrival and gate departure for a given aircraft
Scheduled Gate Turn Turn time defined by scheduled arrival to scheduled departure time
Actual Gate Turn Turn time defined by actual arrival to actual departure time
Taxi-Out Time Time from gate departure to runway takeoff
Taxi-In Time Time from runway landing to gate arrival
Ground Delay Program FAA delays for flights at departure airport for flights into a specific facility
Definitions
6
7. U.S. Airline System Performance Metrics
March 2013
U.S. Airline
Category
Tracked
Flights
Departures Arrivals
Completed
CF%
On Schedule
D0%
On-time
D15%
On Schedule
A0%
On-time
A14%
All U.S. Airlines 735,039 98.2% 63.0% 82.4% 61.4% 80.4%
Mainline Airlines 253,234 99.1% 64.8% 85.1% 65.2% 83.3%
Low Fare Airlines 160,084 99.1% 52.0% 79.5% 56.9% 79.0%
Regionals 321,721 96.9% 67.1% 81.6% 60.8% 78.9%
All U.S. Airlines include all U.S. carriers tracked by masFlight
Mainline Airlines include American, Alaska, Continental, Delta, Hawaiian, United, and US Airways
Low Fare Airlines include JetBlue, AirTran, Frontier, Spirit and Southwest
Regionals include Pinnacle, Colgan, Trans States, CommutAir, Compass, ASA, GoJet, PSA, American Eagle, Comair, SkyWest, Executive,
Piedmont, Horizon, Chautauqua, Shuttle America, ExpressJet, Cape Air (United), Mesaba, Mesa, Republic, Silver, and Air Wisconsin.
Key Metrics
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8. All Flights
Key Metrics
U.S. Carrier Summaries
March 2013
8
Mainline Only Regional Carriers
(a) Mainline flights marketed by Continental and United are operated by United
Includes flights to, from and within North America only
CF% = Completed Flights (not cancelled or diverted)
D15% = On-time Flight Departures
A14% = On-time Flight Arrivals
Airline Tracked CF% D15% A14%
American 109,956 98.4 83.0 80.9
Alaska 25,319 98.9 90.3 88.3
United 169,382 97.1 77.9 76.4
Delta 164,716 98.2 85.6 83.5
Frontier 7,120 99.3 78.8 74.0
US Airways 98,638 97.8 85.8 81.4
AirTran 18,184 98.9 85.0 78.8
JetBlue 24,287 99.5 75.4 72.2
Hawaiian 6,413 99.9 94.2 90.0
Southwest 99,084 98.9 79.6 81.2
Spirit 7,520 99.5 73.4 69.8
Virgin America 4,349 99.7 89.1 88.4
Tracked CF% D15% A14%
51,157 97.5 83.1 79.8
11,325 98.0 91.0 91.1
110,665 96.3 76.1 73.8
90,080 97.2 84.5 82.0
531 97.4 79.3 67.7
57,963 97.2 84.5 80.4
Tracked CF% D15% A14%
58,799 99.1 83.0 81.8
13,994 99.6 89.8 86.1
58,717 98.7 81.1 81.2
74,636 99.3 86.8 85.4
6,589 99.4 78.8 74.5
40,675 98.8 87.6 82.7
9. Top Ten Airlines by Marketing Carrier
March 2013
Arrivals at gate within 14 minutes of schedule (A14%)
Includes all flights marketed by the carrier: domestic, regional affiliate flying, and international operations.
Excludes codeshare flights operated by other airlines.
Key Metrics
9
Rank Airline On-Time Arrival Percentage
1 Hawaiian Airlines 90.0%
2 Virgin America 88.4%
3 Alaska Airlines 88.3%
4 Delta Airlines 83.5%
5 US Airways 81.4%
6 Southwest Airlines 81.2%
7 American Airlines 80.9%
8 AirTran Airways 78.8%
9 United Airlines 76.4%
10 Frontier Airlines 74.0%
10. Top Ten Airlines by Operating Carrier
March 2013
Arrivals at gate within 14 minutes of schedule (A14%)
Includes all flights operated by each carrier, including domestic and international operations to/from North America.
Regional affiliate flying for different airlines is grouped under the regional airline.
Key Metrics
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Rank Airline On-Time Arrival Percentage
1 Horizon Air 91.3%
2 Hawaiian Airlines 90.0%
3 Virgin America 88.4%
4 Compass Airlines 87.3%
5 Mesa 86.4%
6 Alaska Airlines 86.1%
7 Delta Airlines 85.4%
8 PSA 83.8%
9 US Airways 82.7%
10 Pinnacle Airlines 82.2%
11. Best Performing Major Airports by Departure Performance
March 2013 (All Flights)
Worst Performing Major Airports by Departure Performance
March 2013 (All Flights)
For definitions, see notes at beginning of presentation.
Best & Worst Airports: Departures
Airport Flights From: CF% D0% D15%
SLC Salt Lake City 99.5% 71.3% 88.4%
SEA Seattle/Tacoma 99.3% 65.8% 88.0%
CLT Charlotte Douglas 98.7% 67.9% 86.0%
PHX Phoenix Sky Harbor 99.5% 62.4% 85.6%
MSP Minneapolis/St. Paul 98.6% 70.8% 85.5%
Airport Flights From: CF% D0% D15%
EWR Newark Liberty 96.5% 52.3% 73.0%
MDW Chicago Midway 97.8% 39.4% 73.9%
FLL Ft. Lauderdale/Hollywood 99.6% 51.5% 74.1%
ORD Chicago O’Hare 96.7% 53.2% 75.3%
DEN Denver 97.4% 48.5% 75.6%
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12. Best Performing Major Airports by Arrival Performance
March 2013 (All Flights)
Airport Flights To: A0% A14%
FLL Ft. Lauderdale/Hollywood 46.0% 69.6%
EWR Newark Liberty 56.3% 71.3%
LGA New York LaGuardia 57.3% 74.9%
PHL Philadelphia 57.1% 75.0%
SFO San Francisco 61.1% 76.9%
Worst Performing Major Airports by Arrival Performance
March 2013 (All Flights)
Airport Flights To: A0% A14%
PHX Phoenix Sky Harbor 68.3% 87.3%
SLC Salt Lake City 66.9% 86.9%
SEA Seattle/Tacoma 65.4% 85.2%
IAH George Bush Intercontinental 70.3% 84.4%
CLT Charlotte Douglas 62.3% 84.4%
Best & Worst Airports: Arrivals
12
For definitions, see notes at beginning of presentation.
35. Notes
Methodology. masFlight operations data is collected from various operational and schedule providers and matched
using proprietary algorithms. Data sources include flight, schedule and aircraft position data obtained from
airlines, purchased from third-party commercial vendors, and collected from real-time information feeds from the
Federal Aviation Administration, NOAA and other government sources.
Legal Terms of Use. You may not sell, sublicense, transfer, reverse engineer, distribute or otherwise alter any part of
masFlight Daily Reports without prior approval from Marks Systems Inc. You may not utilize masFlight data for any
aviation, commercial, operational, law enforcement, or judicial activity that relies on the accuracy, availability, or validity
of the data or summaries provided, including for any passenger rights claims actions such as those under DOT Part
259 or EU Regulation 261/2004.
masFlight is a registered trademark of Marks Systems Inc.
Copyright 2013 Marks Systems Inc., masflight.com, All Rights Reserved
For more information, please contact:
Edmund Otubuah
Director of Aviation Products
edmund@masflight.com
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Methodology
36. masFlight, a Marks Systems product, is an analytics
platform focused on aviation operations. We integrate
multiple data sources to create reliable, end-to-end
records for 82,000+ global flight operations daily.
About masFlight and Marks Systems
masFlight data can be used to gain insight to aviation operations questions
through improved competitive environment context and transparency.
masFlight goes far beyond U.S. DOT and typical FLIFO data sets. We
collect and consolidate operational data for virtually all U.S. carriers and for
many global airlines, allowing apples-to-apples comparisons.
We link contextual information including published
schedules, weather, airport configuration, and fleet registries to individual
flights, allowing analysts to focus queries on relevant metrics or constraints.
We are a team of experienced aviation operations analysts who
understand the importance of data integrity and accuracy. We multi-source
our information and extensively validate and reconcile new data.
Our portfolio of solutions makes accessing masFlight data easy.
Web application
Direct cloud SQL access
Reports & dashboards
Custom data requests
Consulting solutions
Marks Systems is a privately
held company based in the
Washington, DC area.
Marks Systems Inc.
4833 Rugby Avenue
Suite 301
Bethesda, MD 20814
(888) 809-2750 Toll-Free
www.masflight.com
Press Contact:
media@markssystems.com
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