BIAL wanted to take advantage of the latest technologies and therefore decided to upgrade its computers (desktops and laptops) to the Windows® 7 operating system. The new system is faster to deploy and reduces costs. BIAL now enjoys the new operating system’s enhanced security features and streamlined management. By deploying the Windows® 7 operating system, the company can offer its highly mobile workforce a better link to corporate resources, while increasing employee productivity.

1. Windows 7
Customer Solution Case Study
Bangalore International Airport
Limited (BIAL) Tightens Security,
Reduces Costs with New
Operating System
Overview “BIAL has achieved enhanced data
Country or Region: India
Industry: Aviation security, improved efficiency and better IT
management. In-built security features of
Customer Profile
Bangalore International Windows 7 provide greater cost saving
Airport Limited (BIAL) is
committed to establishing the benefits to BIAL which otherwise would
new Bengaluru International have spent 20 percent more on USB
Airport as India’s leading
airport in terms of quality and encryption and third party VPN software
efficiency and set a
benchmark for the future
commercial development of BIAL wanted to take advantage of the latest
Indian airports.
technologies and therefore decided to upgrade its
Business Situation computers (desktops and laptops) to the Windows® 7
BIAL required a simplified IT
operating system. The new system is faster to deploy
environment that would
improve IT management, and reduces costs. BIAL now enjoys the new
enhance security and also
operating system’s enhanced security features and
optimize user experience.
streamlined management. By deploying the Windows®
Solution
7 operating system, the company can offer its highly
BIAL decided to upgrade its
computers to the Windows® 7 mobile workforce a better link to corporate resources,
operating system in order to
while increasing employee productivity.
ease management and
tighten security.
Benefits
• Enhanced security
• Reduced costs by 25
percent
• Increased employee
productivity

3. Situation upgrade the operating system
Bangalore, the IT capital of India to maintain support from
now has an international airport Microsoft and take advantage
on par with global standards. of the latest Microsoft
The Bengaluru International innovations.
Airport has earned the city of
Bengaluru the unique distinction Apart from simplifying its
of becoming the regional hub computer environment, BIAL
for South India. also wanted stronger operating
system security features to
BIAL, the owner and operator of keep its computers safe. The
the new Bengaluru International company wanted a mechanism
Airport, is a public limited to control application usage
company, registered under the among employees.
Indian Companies Act. A
private-public venture, the “We knew that the
project realized so far and the advancements in security and
upcoming phases are being management functionality
built and will be operated by the would make a positive
company for the next 30 years difference,” says S. Francis
with an option to continue for Rajan, Head ICT, BIAL. “What
another 30 years. we also wanted was a
seamless mechanism for
BIAL is committed to establishing connectivity to
establishing the new Bengaluru corporate data and resources
International Airport as India’s for employees on the move.
leading airport in terms of Additionally, we wanted to
quality and efficiency and boost employee productivity
setting a benchmark for the with features that promote user
future commercial development efficiency.”
of Indian airports. The airport is
built and operated on par with To lay the foundation for future
international standards. growth, BIAL wanted to
improve IT management,
BIAL has approximately 500 enhance security, and also
PCs (desktops & laptops), optimize user experience.
which run the Windows XP
operating system.
Solution
BIAL believes in keeping pace In May 2009, BIAL learned
with the latest of technology. about an opportunity to become
The company had long run the an early adopter of the
Window XP operating system Windows 7 operating system.
but realized that it needed to When Microsoft made the

4. “Overall, we found Windows 7 operating system computers remotely that are
available, BIAL swiftly deployed connected to the Internet.
that Windows 7 the software on 75 computers
across its office. Windows 7 BIAL also took advantage of
increases simplifies the way you use your new deployment efficiencies in
convenience. Our PC, and the way your PC Windows 7, with LiteTouch
connects with the world. deployment using Microsoft
colleagues Deployment Toolkit 2010 which
As part of its upgrade, BIAL includes features such as hard
experienced better evaluated several Windows 7 link migration in User State
system features. Migration Tool (USMT), which
enables the IT staff to leave
performance and For enhanced security, BIAL data on a computer while the
evaluated and deployed the operating system is being
responsiveness BitLocker drive encryption and replaced with Windows 7. Using
with Windows 7, BitLocker To Go features in USMT can help improve and
Windows 7. It also used simplify the migration process.
enhancing BitLocker drive encryption to
safeguard data on hard drives, To provide users a rich and
productivity.” while using BitLocker To Go to intuitive operating system that
Marcel Hungerbuehler, CEO , encrypt removable drives, would help increase employee
BIAL without having to use and productivity, BIAL used some
manage third-party encryption other Windows 7 features
software. including Search Federation - to
quickly locate information on
With AppLocker, administrators their computer, Jump Lists -
can control the software that which automatically populates
runs on the corporate network, recently or regularly used
ensuring that only authorized documents on the Start menu
applications are accessed or and Windows taskbar, and the
installed. Aero desktop experience. The
Snap, Shake, and Peek features
Since BIAL has deployed in Windows 7 make it easier to
Windows Server® 2008 R2 navigate among multiple
operating system in its server documents, allowing side-by-
environment, it can now take side comparison and intuitive
advantage of the DirectAccess window sizing.
feature in Windows 7. With
DirectAccess, users will be able “Overall we have found the
to connect to the corporate deployment process for
network while on the move, Windows 7 to be faster and
without having to rely on a VPN, smoother than that of previous
and the IT department will be operating systems,” says Mr.
able to monitor and manage Rajan. “Installation took

5. approximately 40 percent less “Having a scalable encryption
time than the previous solution included in the
deployment, which represents operating system is valuable,”
a savings of approximately U.S. says Mr. Rajan. “We’ve found
$ 2777.” BitLocker-To-Go to be critical
for us in ensuring that sensitive,
BIAL plans to upgrade its customer-related data can’t
remaining computers by be used maliciously.”
December 2009.
Reduced Costs by 25 Percent
Because of the built-in features
Benefits of Windows 7, BIAL looks
As a result of using Windows 7, forward to reducing costs
BIAL has benefited from faster significantly. Features such as
deployment times, enhanced IT DirectAccess, and BitLocker
security, reduced IT reduce costs and deliver
management work, and tangible value to its customers.
increased employee
productivity. “This upgrade demonstrates
enormous cost-saving benefit,”
“Windows 7 is what a modern says Mr. Rajan. “We have
managed desktop should be ultimately saved 25 percent of
and we’re seeing for ourselves our costs as compared to
that Windows 7 offers great procurement of third party
advantages for both users and encryption and VPN software.”
IT administrators,” says
Sharan, Sr. Manager Enterprise, Increased Employee Productivity
BIAL. The company’s employees are
more productive as a result of
Enhanced Security features such as federated
Safeguarding its confidential search functionality improved
information and intellectual screen management
property is of primary concern capabilities, jump lists, and
to BIAL. It can use BitLocker for ability to control their own
full-volume drive encryption to settings have had a positive
help protect its data in the impact on their productivity.
event of a lost or stolen
computer. Using BitLocker-To- “We’ve received excellent
Go, BIAL can extend encryption feedback about the various
to its removable storage features that help our users get
devices, such as USB thumb their work done. It’s faster and
drives. easier for users to find the
information that they’re looking
for,” says Mr. Rajan.

6. According to Marcel
Hungerbuehler, CEO, BIAL,
“Overall, we found that
Windows 7 increases
convenience. Our colleagues
experienced better system
performance and
responsiveness with Windows
7, helping to increase
productivity by 10 percent.”

7. For More Information
For more information about Windows 7
Microsoft products and Faster and more reliable:
services, call the Microsoft Window 7 will help your
Sales Information Center at organization use information
(800) 426-9400. In Canada, technology to gain a
call the Microsoft Canada competitive advantage in
Information Centre at (877) today’s new world of work.
568-2495. Customers who Your people will be able to be
are deaf or hard-of-hearing more productive anyway. You
can reach Microsoft text will be able to support your
telephone (TTY/TDD) services mobile work force with better
at (800) 892-5234 in the access to shared data and
United States or (905) collaboration tools. And your IT
568-9641 in Canada. Outside staff will have better tools and
the 50 United States and technologies to enhance
Canada, please contact your corporate IT security, data
local Microsoft subsidiary. To protection, and more efficient
access information using the deployment and management.
World Wide Web, go to:
www.microsoft.com
For more information about
Windows 7, go to:
For more information about www.microsoft.com/windows/
BIAL products and services, windows-7
visit the Web site at:
www.bengaluruairport.com
Software and Services
• Windows
• Windows 7 Enterprise
This case study is for informational
purposes only. MICROSOFT MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, IN
THIS SUMMARY.
Document published October 2009