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Verbal
               and
    non-verbal communication

          Prepared by:-


         Mehul Rasadiya
(K.K.Parekh Inst. of Mgt. Studies- Amreli)
VERBAL COMMUNICATION

It means communicating with words, written
or spoken. Verbal communication consists of
speaking, listening, writing and reading
CHARACTERSTICS OF EFFECTIVE
    VERBAL COMMUNICATION
 Consider the objective
 Be sincere

 Use simple language, familiar words

 Be brief and precise

 assume nothing

 Use polite words and tone

 Say something interesting and pleasing
MERITS
   More personal and informal
   Makes immediate impact
   Provides opportunity for interaction and feedback
   Help us correct ourselves (our messages according to
    the feedback and non-verbal cues from the listener)
   It is fastest and less expensive
DEMERITS

   It can be quickly forgotten.
    A word once uttered cannot be taken back
   There is no legal evidence of oral communication
   Impact may be short lived
   Very difficult to be conscious of our body language
BARRIERS TO EFFECTIVE VERBAL
COMMUNICATION
   STATUS- formal and informal status levels
    affects effectiveness of face to face
    communication
   COMPLEXES- lack of confidence or sense of
    superiority.
   ABSTRACTING- it is partial and selective
    listening, leading to loss of information
   LANGUAGE BARRIER- listener should be
    familiar with the language used by the speaker.
NONVERBAL
       COMMUNICATION


Nonverbal communication includes all
unwritten and unspoken messages, both
intentional and unintentional.
TYPES OF NON VERBAL COMMUNICATION

Kinesics communication    Meta communication

-Body language.          -through words, depicting
                           alternate meaning.

-includes behavior.      -shows latent meaning.
Forms of non verbal
                     communication




 Facial
              Body                  Eye
expressio              Gestures             voice   Touch
            movement              contact
    n
FEATURES :
   Non verbal communication flows through all acts of
    speaking or writing.

   They are the wordless messages .

   Is a creative activity , which comes through stimuli
    produced by the mind.
Importance of non-verbal communication

A person to have quality
communication skills
must possess the
knowledge of non-verbal
communication.
As compared to words and
vocal variety non-verbal
communication matters a
lot.
THANK YOU

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Communication(mehul rasadiya)

  • 1. Verbal and non-verbal communication Prepared by:- Mehul Rasadiya (K.K.Parekh Inst. of Mgt. Studies- Amreli)
  • 2. VERBAL COMMUNICATION It means communicating with words, written or spoken. Verbal communication consists of speaking, listening, writing and reading
  • 3. CHARACTERSTICS OF EFFECTIVE VERBAL COMMUNICATION  Consider the objective  Be sincere  Use simple language, familiar words  Be brief and precise  assume nothing  Use polite words and tone  Say something interesting and pleasing
  • 4. MERITS  More personal and informal  Makes immediate impact  Provides opportunity for interaction and feedback  Help us correct ourselves (our messages according to the feedback and non-verbal cues from the listener)  It is fastest and less expensive
  • 5. DEMERITS  It can be quickly forgotten.  A word once uttered cannot be taken back  There is no legal evidence of oral communication  Impact may be short lived  Very difficult to be conscious of our body language
  • 6. BARRIERS TO EFFECTIVE VERBAL COMMUNICATION  STATUS- formal and informal status levels affects effectiveness of face to face communication  COMPLEXES- lack of confidence or sense of superiority.  ABSTRACTING- it is partial and selective listening, leading to loss of information  LANGUAGE BARRIER- listener should be familiar with the language used by the speaker.
  • 7. NONVERBAL COMMUNICATION Nonverbal communication includes all unwritten and unspoken messages, both intentional and unintentional.
  • 8. TYPES OF NON VERBAL COMMUNICATION Kinesics communication Meta communication -Body language. -through words, depicting alternate meaning. -includes behavior. -shows latent meaning.
  • 9. Forms of non verbal communication Facial Body Eye expressio Gestures voice Touch movement contact n
  • 10. FEATURES :  Non verbal communication flows through all acts of speaking or writing.  They are the wordless messages .  Is a creative activity , which comes through stimuli produced by the mind.
  • 11. Importance of non-verbal communication A person to have quality communication skills must possess the knowledge of non-verbal communication. As compared to words and vocal variety non-verbal communication matters a lot.