Overview of Experience & Qualifications to Provide Staffing, Training and HR Consulting Services

1. Qualifications to Provide Staffing and HR Consulting Services 2009

2. Who we are... Not Just Another Temp Service

10. What We Do... Express Employment Professionals

12. Human Resources Consulting Services This service provides Express clients with an 8.5 x 11 electronic employee handbook that is client-specific and complies with state/provincial and federal requirements. Express clients can print out as many copies as they need or post to their intranet. It is recommend to clients purchasing this service to sign up for the HR hotline so they may receive ongoing support and updates on laws impacting their handbook. Employee Handbook Creation For a monthly subscription, Express clients receive access to a dedicated toll-free number where they can call and receive coaching on how to handle specific HR issues, ask general HR questions, discuss “best practices” or receive sample policies/forms. Hotline subscribers also receive an overview of state/federal employment laws, updates on significant changes in state/federal laws, a mini-audit/checklist to use in-house to evaluate current HR practices and identify questions for hotline calls, quarterly tips and updates, and access to “live” quarterly webinars on HR-related topics. HR Hotline Description Service

13. Human Resources Consulting Services An easy to administer online performance management system that is easy to understand, offered at low cost, and provides a quick turn around review process. It provides 1) a more balanced and objective way to evaluate and compensate employees based on performance; 2) a gap analysis of the difference between employee self-assessment and supervisor evaluation of performance; 3) critical performance metrics to administer retention, compensation and bonus programs; and 4) employee feedback on supervisors and senior leadership performance. eFeedback This employee satisfaction survey allows companies to identify what is going well in their organization and what needs immediate attention. Express clients are then provided with a 6-step improvement process and treatment action plan. This is a great diagnostic tool for Express clients who have challenges such as turnover, low morale, and/or rapid growth. Organizational Effectiveness Survey Description Service

15. Human Resources Consulting Services Certain government contractors and financial institutions are required to have an Affirmative Action Program (AAP) in place. Express has a third party resource available to provide this service for our clients. (US only) Affirmative Action Plan Creation The Express Risk Management Specialists team will conduct a 1- 2 day on-site audit to assess the risks associated with client’s worksite and provide coaching to the designated safety contact. A written safety program is created to address production risks. Specific training modules are available as well. Safety Audit Description Service

17. Human Resources Consulting Services 3 . Registered Apprenticeship Training Provider The Irving Office is certified with US Department of Labor, Office of Apprenticeship, to offer apprenticeship training for Call Center/Customer Services Reps and Supervisors. As the first vendor in the State to offer this type of program, Express utilizes it’s extensive background in employment/staffing/training to offer companies/employees with a structured and progressive 288 hour training program over a two year period that qualifies a CSR to be certified Apprentice/Specialist in Call Center supervision and management. For additional information on the DOL apprenticeship program, see: http:// www.doleta.gov /OA/#content Training and Development (continued) Description Service

23. Questions? Contact: Mike or Arie Overby Owners 4070 N. Beltline Rd #126 Irving, TX 75038 972-258-4981 – office 469-222-5559 – cell [email_address] [email_address] www.irvingexpress.com