Michelle M Smith, OC Tanner

1. Unleashing the Global
Power of Appreciation
Michelle M. Smith, CPIM, CRP
@michelleMsmith9 Stand # 506

2. Engagement
Opportunity
& Well-Being
Trust
Pride in
Organisation
Appreciation
Alignment
Communication
Engagement Drivers
Appreciation impacts everything!

3. Consistent Impact Globally

4. Engagement’s Impact on Growth
with
engagement
without
engagement15% improvement in
engagement = 2% more
operating margin

5. Opportunity & Well-Being
engagement
strongweak

6. Opportunity & Well-Being
engagement
adding
appreciation
weak strong

7. Trust
engagement
weak strong

8. Trust
engagement
adding
appreciation
weak strong

9. Company Pride
engagement
weak strong

10. Company Pride
engagement
weak strong
adding
appreciation

11. Perception Gap
80
40
21
0
10
20
30
40
50
60
70
80
90
Sr Execs Managers Employees
Managers
Percentage saying employees
are recognised at least monthly
43
Weekly
70
Annual
or not
at all
Sr. Execs
Employees

12. Properly
acknowledging
achievements
has the
equivalent
perceived
value of a
1% pay rise
The Power of a Thank You

13. Thank you notes,
e-cards, verbal,
on-the-spot
Above and
beyond, living
the values
Sales,
wellbeing,
attendance
Safety, ideas,
performance
management
Milestone awards,
President’s award,
induction, events
Initiated by a person taking
some action to recognise
(Fosters relationship
building)
Initiated by passage of specific timeline
or achievement of a specific metric
(Reinforces performance-oriented
cultures)
Incentives
O.C. Tanner Recognition Spectrum™

14. Making It Happen
• Assess where you’re
strong; or have gaps
• Re-allocate resources to
higher gain initiatives
• Add appreciation to
maximize outcomes
• Visit Stand #506
for more ideas and help!

15. Please leave your
business card for
the research white
paper, the white
papers on
recognition in
China & India,
and the Global
Recognition
Partner Checklist

16. Interested in Improving
Customer Service?
11:30 Tomorrow
Seminar Room 2

17. Further questions can be addressed to:
Michelle.Smith@OCTanner.com
Thank You!
@michelleMsmith9
Stand # 506

18. Michelle M. Smith, CPIM,CRP
A world-renowned international speaker, author, and consultant, Michelle
is a trusted advisor to many of the world’s most successful companies and
government organisations. A highly accomplished industry leader, she is a
respected authority on leadership and employee engagement, and has
published and presented more than 800 articles and lectures.
A passionate thought leader, Michelle was named one of the “Ten Best and
Brightest Women in the Incentive Industry.” She is President Emeritus of the
Incentive Marketing Association, Past President of the FORUM for People
Performance at Northwestern University, Vice President of Research for the
Business Marketing Association, among many other prestigious board
positions past and present.
“Michelle intuitively understands the importance of
unlocking an employee’s hidden potential, and how to
leverage performance development initiatives for
maximum return on investment.”