1. BUSINESS
COMMUNICATION

2. BUSINESS
COMMUNICATION
• Reflects on YOU
• Reflects on the COMPANY
• Reflects on the GOODWILL

3. IDEAL
COMMUNICATION
• Acceptance of downward/sidewise
communication
• Accurate upward communication
• Focus on effective job execution
• Provide Solutions with Problems
• Regular feedback
• Timely communication

4. WRITTEN
COMMUNICATION
• Conveying complex information
• Reaching your intended receiver
• Providing proof of
communication
• Ensuring confidentiality
• Providing convenience for your
reader

5. FIGURE THESE OUT!
• Individuals who make their abodes in vitreous edifices should
be advised to refrain from catapulting perilous projectiles.
• All articles that coruscate with resplendence are not truly
auriferous.
• Where there are visible vapors having their provenance in
ignited carbonaceous materials, there is conflagration.
• It is fruitless to attempt to indoctrinate a superannuated canine
with innovative maneuvers.

6. THEIR SIMPLE FORMS
• People who live in glass houses should not throw
stones.
• All that glitters is not gold.
• Where there's smoke, there's fire!
• You can't try to teach an old dog new tricks.

7. ASSERTIVE
COMMUNICATION
• Be Direct
• Be Appropriate
• Be Calm/Controlled
• Be a Listener
• Be Responsible
• Be Yourself

8. BODY LANGUAGE
• SMILE
• OPEN POSTURE
• FORWARD LEAN
• TOUCH
• EYE CONTACT
• NOD

9. TELEPHONE
• Identify yourself
• Respect other’s time
• Request before placing
someone on hold
• Thank for waiting
• Smile when you talk

10. E-MAIL
• Respond always
• Mention subject/change subject while
replying
• Be brief, but avoid extreme brevity (ASAP,
BTW, K3G, u r 2 gr8)
• CAPITAL LETTERS SHOUT
• Forward after deleting previous senders’
addresses

11. ROLES OF A
PRESENTER
• Creator
• Director
• Planner
• Designer
• Evaluator
• Guide
• Coach
• Motivator
• Learner
• Writer

12. THE OPENING
1. Arouse curiosity.
2. Human interest story.
3. Use an exhibit.
4. Ask a question.
5. A striking quotation.
6. Tie the topic with the vital interest
of the listeners.
7. Power of shocking facts.

13. THE CLOSE
1. Summarize
2. Pay sincere compliments
3. Use a quotation
4. Appeal for action
5. Raise a laughter

14. MOTIVATE TO WIN
HEARTS!
• Appreciate
• Acknowledge
• Reward
Only the self motivated can motivate others