3. Tech Like
Mobile,
AR & VR is
changing the
game
9 / 10 People
Have apps to make their life easier when at
their destination with maps, airlines, weather
and social media topping the list of favorites
On average, travelers use
10-12 apps
throughout the searching, booking and
traveling parts of their trip
87%
Travelers said they would like to
know their hotel more intimately
before booking
4. Customers
EXPECT
deep,
personalized
& immersive
experiences,
ON
DEMAND
39 %
want to use a digital room key to unlock
their hotel room door from their
smartphone
54 %
of U.S. leisure travelers would prefer to
use an app for adding extras to their
bookings on-the-go
36 %
said they prefer the option to check in
to their hotel via an app, rather than at a
reception desk.
The #AmazonEffect is affecting the Hospitality consumer…
5. Digital
Transformation
is the key to
unlock a
memorable
Customer
Experience
The competitive bar will be steep as brands are
seeking guests’ attention in many of the same
ways
Leaders will distinguish themselves with analytics
and taking personalization even farther — with
location-based technologies
The majority of digital engagement innovators
(88%) will have location-based systems in place
by 2020
6. Get Actionable
insight into
where your hotel
guests want to
stay or go
Unlock incremental
revenue by offering
convenient locations
at the right time
Know where your
physical and personnel
assets are and
optimize utilization
Make smarter
investment decisions
based on location and
traffic data
Make your security
teams more aware and
your guests more
secure in emergency
situations
Improve customer
happiness and brand
engagement by
providing tech driven
experiences
9. We now know which are most preferred and
most utilized rooms, and we have been able
to unlock thousands of dollars in room
upgrades, thanks to MapGenius.
- Olga, Franchise Owner, Acme Hotels
We have real time insight into customer
traffic and location data, which enables us to
build smarter hotels in the future
- Chris, CIO, Acme Hotels
I always want a room close to the swimming
pool areas when we travel with our family,
and I love that Acme allows me to do that
every time!
-Tom, frequent guest at Acme Hotels
• Watch a webinar about Intelligent SpatialAnalysis here
• For More case studies about customers, go here
Acme Hotels is a top 10 Hotel chain in the world by number of rooms and is a reference customer.
https://www.hotelmanagement.net/tech/nearly-two-thirds-travelers-rely-mobile-apps-during-tripMore than half of U.S. leisure travelers would prefer to use an app for adding extras to their bookings on-the-go (54 percent)