5. Canonical is a company behind Ubuntu
Provides “www.ubuntu.com”
6. Who enjoys benefit from OSS?
Open Source
Software
+
Community
End User
Other
Vendors
End User
Commercial Support
(Option)
Co-work
Support with
a) Subscription
b) License
c) No sourcecode
Made restriction for OSS
Benefit
from OSS
Benefit
from OSS
Note) OSS=Open Source Software
Ubuntu 16.04 LTS
Kernel 4.4
=
Kernel 3.x?
Kernel 2.x?
Longterm
kernel 4.9
Ubuntu 16.10
Kernel 4.8
=
13. Legacy
- 66AK2x since Jan 2015
Supported
- X-Gene1 since May 2014
- ThunderX since Oct 2016
- X-Gene2 since Oct 2016
Next Generation (2017)
- ThunderX2
- X-Gene3
- Centriq
Certified ARM SoC
18. Product: Metal as a service (Python)
Manage servers. Supports Bare Metal(ARM,Intel), KVM, VMware
Install OS. Ubuntu, RHEL, CentOS, SLES, openSUSE, Windows
Rest API. Call APIs from Juju, Chef, Ansible, Puppet5
1
2
Create Zone. Divides resources, Servers/VMs
4 IPAM. Collection of subnet IPv4/IPv6, VLAN tagging
19. Product: Metal as a service
VLAN 10: 192.168.0.0/24
20: 172.16.0.0/24
30: 10.0.0.0/24
20. Product: Metal as a service
PXE Boot
DHCP
DNS
VLAN 10: 192.168.0.0/24
20: 172.16.0.0/24
30: 10.0.0.0/24
21. Product: Metal as a service
PXE Boot
DHCP
DNS
VLAN 10: 192.168.0.0/24
20: 172.16.0.0/24
30: 10.0.0.0/24
IPMI
MGMT
22. Product: Metal as a service
Commision
Power ON
PXE Boot
DHCP-IP
Live Image
Server
Information
Power OFF
Add new Server
23. Product: Metal as a service
Commision
Power ON
PXE Boot
DHCP-IP
Live Image
Server
Information
Power OFF
Add new Server
OS, Interface, Storage
24. Product: Metal as a service
Commision
Power ON
PXE Boot
DHCP-IP
Live Image
Server
Information
Power OFF
Add new Server
Deploy
Power ON
PXE-Boot
DHCP-IP
Install OS
Configuring
network, disk etc
Deployed
OS, Interface, Storage
25. Product: Metal as a service
https://certification.ubuntu.com/server/
42. Product: LXD (Machine container)
1
2
10x the density of ESX, 25% faster, zero latency over KVM
High compatibility with KVM system structure
3 Work as Nova with Canonical OpenStack
43. Product: LXD (Machine Container)
LXC Hypervisor. Launch/Stop/Snapshot/Live Migration
Support Images. Ubuntu, Oracle, Gentoo, Debian, Fedora
1
2
REST API. Call APIs from Juju, Chef, Ansible, Puppet
4 OpenStack plugin. Use Container with nova-lxd
50. Product: Canonical OpenStack
A Production-Grade OpenStack. Mitaka(LTS), Newton, Ocata
Support Hypervisors. KVM, LXD
1
2
HA Controllers. 3 nodes of Controllers
4 Upgrade OpenStack with Juju. Mitaka -> Newton
62. Support price (Ubuntu Advantage)
Servers
Essential $150
- Bare Metal
- 7 hours x 5 days
- Email
Standard $750
- Bare Metal+LXD
- 10 hours x 5 day
- Email + Phone
Advanced $1,500
- Bare Metal+LXD+KVM
- 24 hours x 7 day
- Email + Phone
Training $22,000
- 3day hand-on
- Max 15 attendees
Consulting $14,500
- 5days
TAM $112,500
- Off-site dedicated engineer
DSE $380,000
- On-site dedicated engineer
Support add-on
Bootstack $273,750
- 50 nodes
Kubernetes Standard $600
Kubernetes Advanced $1,200
Landscape on premises $2,000
Foundation Cloud $75,000
Foundation Cloud Plus $150,000
Hardware Automation $50,000
Storage(CEPH, Swift)
Capacity-based 800TB $48,000
Meter-based 25TB $4,200
Note) Price is annual fee
63. Japan support hours
Ubuntu Advantage Support hours
Server Essential Monday-Friday 09:00-17:00
Server Standard
Virtual Guest Standard
MAAS Standard
Monday-Friday 08:00-18:00
Server Advanced
Virtual Guest Advanced
MAAS Advanced
Landscape On Premises
Monday-Friday 08:00-18:00
64. Standard support structure
Ubuntu Advantage Customers
Technical support team
L3 - Sustaining Engineering
- Code-level expertise in Ubuntu/OpenStack
- Bug fixes for supported releases (Main repository)
- The first line responders
- Find the root cause with customer
- Web, Phone communication
- Per incident handling
65. Severity level
Level 1 Core functionality not available
Level 2 Core functionality severely degraded
Level 1
Level 2
Level 3
Level 4
Standard support request
Non-urgent request
Low
Urgent
66. SOS report
root@captain-ubuntu:~# add-apt-repository ppa:canonical-support/support-tools
root@captain-ubuntu:~# apt update
root@captain-ubuntu:~# apt install sosreport
root@captain-ubuntu:~# sosreport -a
Your sosreport has been generated and saved in:
/tmp/sosreport-takaakisuzuki-20161220151018.tar.xz
The checksum is: 05d11512fe1125360b31477fe5634bb0
Please send this file to your support representative.