Hospitality, Food and Beverage staff Assessment Kits suitable for Bar and Cafe staff are now available from MLW/AMR

1. New competition IS COMING
Does your business have the skills?
Are you going to survive?
Competition in Hospitality, Food and Beverage is growing at a rapid rate. New
entrants from overseas are coming with up-to-date skills and procedures
Skills deficiencies exist in the local market partly caused by high staff turnover,
few resources and lack of well qualified trainers
Many businesses suffer from poor procedures, systems and standards of
operation making them easy targets for more professional and skilled operators
to take their customers
Are you taking action NOW?
WE HAVE JUST RELEASED A COMPLETE 10 PART SKILLS ASSESSMENT TOOL FOR
HOSPITALITY, FOOD & BEVERAGE THAT CAN IDENTIFY IMPROVEMENTS
Assessing and Developing skills NOW will assist business survival and growth
Skilled people make better decisions, stay longer, are more productive and
support sustained business growth
Reviewing and improving operating systems, standards and procedures will
provide a big advantage in the marketplace and chances of survival
Take the lead
AMR and MLW can provide a full range of research, training, consulting, (NEW)-
STAFF ASSESSMENT and business development solutions unique to your business
Our client list include some of the biggest and most well known businesses in
Vietnam and Australia
We aim to develop a long term relationship committed to you achieving continued
growth and success in a rapidly changing environment
CONTACT US NOW TO ARRANGE A MEETING FOR YOUR FUTURE
Telephone : +848-6-258-6379 - Ext: 202

2. Hospitality, Food and Beverage Assessment Kit
Assessment coverage includes:
Part One
OHS001A – Follow health and safety and security procedures LVL 2 LVL 3
OHS002A – Follow workplace hygiene procedures LVL 2 LVL 3
Part Two
FAB001C – Clean and tidy bar area LVL 2
FSA001A – Implement food safety procedures LVL 2 LVL 3
Part Three
COM001A – Work with colleagues and customers LVL 2 LVL 3
COM002A – Work in a socially diverse environment LVL 2 LVL 3
CCS002A – Provide quality customer service LVL 3
Part Four
HRM001A – Coach others in job skills LVL 3
Part Five
IND001A – Develop and update hospitality industry knowledge LVL 2 LVL 3
Part Six
FAB002A – Operate a bar LVL 2
INV001A – Receive and store stock
FIN001A – Process financial transactions LVL 2 LVL 3
Part Seven
FAB004A – Provide food and beverage service LVL 3
Part Eight
FAB021A – Provide and coordinate food and beverage service LVL 3
FAB005A – Provide table service of alcoholic beverages LVL 3
FAB015A – Prepare and serve cocktails LVL 2 LVL 3
FAB010A – Prepare and serve non-alcoholic beverages LVL 2 LVL 3
Part Nine
FAB011A – Develop and update food and beverage knowledge LVL 3
FAB012B – Prepare and serve espresso coffee LVL 3
FAB003A – Serve food and beverage to customers LVL 3
Part Ten
FAB009A – Responsible service of alcohol LVL 2 LVL 3
Telephone : +848-6-258-6379 - Ext: 202

3. Hospitality, Food and Beverage Assessment Kit
Assessments Information
These kits are used to identify skill gaps in staff and supervisors. They highlight
areas of potential improvements, training requirements and development needs.
They can also be used as a recruitment and selection tool to identify the skills of potential
Recruits and as a training record for potential staff promotions.
Assessment 1 – Short Answer Questions
Assessment 2 – Practical Observation Checklist
Assessment 3 – 3rd Party Report
Assessment 4 – Workplace Project
Assessment 5 – Portfolio
Assessment Context and Proposed Environment

Units are assessed in the workplace under normal operating conditions or under
conditions that accurately simulate a realistic workplace.
Resources Required
A suitable location with all required materials and equipment should be arranged with the
participant/employer and confirmed prior to assessment.
The participant must have access to all relevant materials, tools and equipment to competently
complete the assessments.
Submission of Evidence
An assessment of competence is dependent on the submission of evidence that
supports underpinning knowledge and ability to perform the tasks relating directly to the
learning outcomes and performance criteria described in the particular study unit. At this
level an assessor will need to collect practical evidence. Evidence can take the
form of written assessments, workplace projects, workplace documentation, workshops,
simulations, role-plays, 3rd party checklists and observation checklists. It is, however, up to the
assessor in conjunction with the participant to select and use the appropriate tools and to
collect sufficient evidence to justify a judgment of competence.
Cost per Assessment Kit
Small business (e.g Café) $100.00 USD per outlet – purchase must be for all outlets
Med/Large business (e.g Hotel) $500.00 USD single business
Provides for unlimited use for all staff in business including new entrants.. Completed by
internal staff/management. The kit is in master hard copy only and may be photocopied.
Optional 1 day full training for small outlet manager/supervisor including 1 staff
Assessment $250 including kit
Optional 1 day full training for med/large outlet for 2 manager/supervisors including 2
Staff Assessments $650 including kit.
Telephone : +848-6-258-6379 - Ext: 202