Mike Smith

Houston, Texas Area United States

Customer Experience & Digital Business Transformation

Consulting / Advisory

Mike Smith is a Senior Principal with Infosys in its Digital Strategy & Business Transformation practice. He first became involved with the Internet in the late 70’s working with the Department of Defense and NASA. He is a business technologist who is passionate about innovating and integrating digital products and services with business goals to enhance customer experience, create and expand brands, increase sales, and grow profits from direct and global distribution channels. Specialized expertise includes integrating sales,marketing, and service customer experience across retail, call center, and digital channels, He has led multiple business transformation initiatives, served as Chi.