Mike Kendall
3 SlideShares 7 Seguidores 2 Seguindos
Personal Information
Organização/Local de trabalho
Dallas/Fort Worth Area United States
Cargo
Principal: Innovation/CX/Digital Transformation Artist
Setor
Consulting / Advisory
Site
https://twitter.com/DelightApostle
Sobre
Expert global customer experience leader known for achieving outstanding customer loyalty and growth outcomes. Successful leadership track record in tech and finance industries delivering world-class customer loyalty, innovation, employee engagement, and growth outcomes (including a top 5 Fortune Most Admired Company, top 10 Great Place to Work, and two Fortune 100 companies). Designing, delivering and scaling transformational change from C-Level to front-line at large and medium size global organizations
Detalhes do contato
Marcadores
netpromoter nps net promoter customer loyalty call back closed loop system promoters customer delight detractors voc voice of the customer drivers of loyalty customer retention
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