This document discusses adaptive case management (ACM) and how it differs from traditional business process management (BPM). ACM supports dynamic, knowledge-based work and innovation better than BPM, which is better suited for repetitive, predictable processes. The key differences are that ACM allows for emergent processes and user-defined templates rather than pre-defined flows. It also has lower overhead for adapting to changing needs compared to the complex modeling and analysis required by BPM.
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Process.gov - Elements of Adaptive Case Management
1. ELEMENTS
OF
ADAPTIVE
CASE
MANAGEMENT
Max
J.
Pucher
Chief
Architect
ISIS
Papyrus
So>ware
2. READ ABOUT ADAPTIVE CASE MANAGEMENT IN
Mastering
the
Unpredictable
Max J. Pucher is a co-author
and writes about how
Adaptive Case Management
supports the dynamics of
knowledge work.
http://www.MasteringTheUnpredictable.com