Total Quality Management topic of Quality, control & monitor management in civil engineering .

1. QUALITY ,CONTROL & MONITORING .
• Subject code – 3360602.
Reference book : G . Kanji .
Dr. R. P. Rethliya .
INTERNATIONAL JOURNAL OF
PROJECT MANAGEMENT .

2. TQM definition
Concepts of TQM
GURUS of TQM
Ten mantra of TQM
Principles of TQM
TQM Models
TQM in Construction projects.
CONTENT

3. • Everyone is
involved in
Total
• Continuously
improving
service to
customers
Quality
• With data and
profound
knowledge
Management
• ISO 9000
• BS: 7850
PART-1
CODE

4. CONCEPTS OF TQM
• Quality control : Material , Workmanship,
Methodology .
• Quality assurance (Aim Of TQM) = Quality
Design +Quality of conformance + Quality of
performance +Quality of service .
• Quality Management : Quality policy ,objectives
,responsibilities .

5. • Customer oriented
• First among equals of service and
cost
• Long term
• Prevention
• System
• Every one
• Teams
• Delegates ,coach ,facilities ,mentor
etc..
• Product oriented
• Second to service
and cost
• Short term
• Detection
• Operation
• Quality control
• Manager
• Plan ,assign
,control ,enforce
etc..
CULTURE
Previous State
TQM
Definition
Priorities
Decision
Emphasis
Errors
Responsibilities
Problem solving
Manager`s role

6. Shewhart
Deming
Jurans
Feigaubun
Ishikwa
Taguchi
GURUSOF TQM

7. TEN MANTRA OF TQM
• To achieve quality is long process and takes many approach and need
continue improvement
• Quality work required hard work
• Its all responsibilities to achieve quality
• Proper planning is first step of quality work
• Choice of Methodology for work should be correct
• By team work only we able to achieve quality
• Starting & end of work define quality
• Customer attract towards quality which indirect affect product
• Product designed must be customer oriented

8. PRINCIPLES OF TQM
• Customer orientation
• Vision
• Leadership commitment
• Quality strategy
• Employee empowerment & participation
• Team work
• Communication
• Training
• Process centered
• Continuous improvement
• Measurement and audit

9. FOCUS ON CUSTOMER
• Government agencies must know who their customer is and make an effort to provide
products and services that satisfy their need
• Continues improvement

10. QUALITY ASSURANCE
• The objective can be achieved by adhering to clearly
laid quality standards for products, work processes
and input used
• Support in turn by quality inspection, tracing sources of
flaws and taking remedial action

11. STRATEGIC PLANNING
Management should regularly plan and take appropriate measures
to improve the work processes to ensure the quality of the final
output is on the rise all the time in line with the increasingly
complex needs of customer.
Team Work
Teamwork is effective in contributing creative and innovative ideas
and implementing improvement successfully.

12. TRAINING AND RECOGNITION- BUILDING A SENSE
OF OWNERSHIP AMONG WORKER
• This is strengthen awareness, commitment as well as to
instill a sense of responsibility among workers in
upgrading quality in their department.
• Creating a sense of togetherness at the workplace

13. LEADERSHIP & COMMITMENT BY TOP
MANAGEMENT
Top management should be involved directly in upgrading quality
and ensuring that the objectives of the department are
achieved.
Measurement of Performance
Management of quality requires support from an effective
system of performance appraisal. The department should
formulate a comprehensive system of performance
appraisal

14. MODEL OF TQM
Quality
Understanding :
Capabilities measurement performance verification & validation .
Improvement :
Managing changes , objectives setting
Designing system .
Assurance :
Managing consistency settling
standards & requirements ensuring
understanding .

15. BUILDING BLOCK OF TQM
SPC
SQC
• USER
• SUPPLIER CHAIN
Management control system
Process flexibility
Design
Quality planning
Leadership
Vision for world class competitive
Continues improvement
Added value management activity
Employee involvement

16. HOUSE OF TQM
Quality Assurance
Vehicles
Concepts
&
Techniques
Motivational &
intrinsic
approach

17. DRIVING FORCES OF TQM
TQM
Competition
,Export drive
Profitability ,
Customer`s expectation
Survival ,
Strive for excellence

18. ORGANISATION STRUCTURE OF TQM
Steering committees
Cross functional
teams
Quality improvement
team
Quality circles .
Quality council
Employees
Front line supervision
Functional
management
Middle management
Top management
Customer
Middle management
Functional
management
Front line supervision
employee
Top management

19. IMPLEMENTATION OF TQM
Process
Plan
Policies & objectives
Methodology
Do
Education & training
Implementation of change
Check
Observe results
Analyses results
Act
Prevent undesired
effect
Improvement in
measures .

20. TQM IN CONSTRUCTION PROJECTS…

21. TQM IN CONSTRUCTION PROJECTS…

22. THEODOLITE
Reading of bearing in theodolite can known by :
> Vernier theodolite
> Micrometer theodolite
> Approx. reading writing
Transit
Non –transit
Digital

23. ERRORS
Instrumental e.g.:
adjustment
Personal
Sense of sight,
touch
Natural
Field , refraction,
magnetic field.
Source of error :-
Types of error :-
Mistakes Systematic Accidental

24. Losing hope before the last minute is the
worst decision ever taken because Every
passing second is another chance to turn
it all”
Presented by –
Er. Damani Mital.