1. Driving Efficiency Through
Effective Communications
& Networking
A roadmap you need to ensure success
Missing Link Communications Inc

2. Before we start…
http://www.youtube.com/watch?v=8LDKkumGsM4
“The link you can’t afford to miss”

3. Agenda
Our Mandate
1 Achieving success through business communications
2 Mastering team skills & interpersonal communications
3 Communicating in the world of diversity
4 Communications for effective change management
5 Planning business messages effectively
6 Increasing efficiency through the use of social media
7 Q & A session
“The link you can’t afford to miss”

4. Achieving Success Through
Effective Business Communication
Business Communication 1.0 Business Communication 2.0
• Publication • Conversation
• Lecture • Discussion
• One to many • One to one, many to many
• Low message frequency • High message frequency
• Information hoarding • Information sharing
• Static • Dynamic
• Hierarchical • Egalitarian
• Isolated • Reactive/responsive
Source: Excellence in Business Communications, Ninth Edition

5. Benefits of Effective Communication
 Strong decision making based on timely. reliable
information
 Faster problem-solving
 Increased productivity and lower costs
 Enhance professional images for both employers
and companies
 Better financial results and higher return for
investors
“The link you can’t afford to miss”

6. Mastering Team Skills
 Communicate openly and be honest with each other
 Team members think creatively
 Able to reach a consensus
 Able to resolve team conflicts
“The link you can’t afford to miss”

7. Interpersonal Communications
 Listen to one another
 Pay attention to non-verbal queues
I) Posture
II) Facial expression
III) Personal appearance
Iv) Behaviour
 Have proper etiquette

8. Communicating & Networking in a
Global Business World
My filter Your filter
What we have in common

9. Training for Global Business World
 Ignore the ‘golden rule’ and learn the customs of
the source culture
 Exercise tolerance and flexibility
 Practice ‘globish english’ and avoid jargon
 Networking through the use of diversity and inter
diversity clubs
“The link you can’t afford to miss”

10. Communications for Effective
Change Management
 How to manage change effectively?
“The link you can’t afford to miss”

11. Steps for Change Management
 Develop a written communication Plan
 Communicate consistently, frequently and use
multiple channels
 Give updated information
 Provide answers
 Communicate the goals and objectives
 Have Conversations
“The link you can’t afford to miss”

12. Communicating & Networking Through
Effective Business Messages
“ In business, communication is everything.”
(former Dean of Harvard's Business School, Robert Kent)
Earn and Save the company millions of dollars.
A Three Step Process
1)Planning the Business Message
2)Writing the Business Message
3)Completing the Business Message
Tip: 7 C’s of Effective Communication:
Clarity; Completeness; Conciseness; Correctness;
Concreteness; Consideration and Courtesy
“The link you can’t afford to miss”

13. Planning Business Messages Effectively
Clarity
“KISS Formula”
Neat Paragraphs
Courtesy Avoid Jargon
Positive tone Completeness
Avoid emotional Answer all
Statements Questions
Make reply easy Check “5 W’s”
for audience
7 C’s
Effective
Consideration Communication Conciseness
“You” statements Only relevant info
Apply ethics Avoid expressions
Avoid negative Short Sentences
words
Concreteness Correctness
Vivid words Correct language
Back up info level
Avoid abstract Include Facts
words
“The link you can’t afford to miss”

14. Increasing Communication
Effectiveness Through Social Media
Marketing Branding
Monitor Reaching
Competition Customers
Global Growth

15. Social Media Business Benefits
 Word of mouth
 Listens to customers
 Engage prospects
 Trust and loyalty
“The link you can’t afford to miss”

16. THANK YOU!
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