1. Solving the Training and Support Challenge Rob Moore | robmoore@unc.edu Manager, Foreign Language Resource Center

2. A typical UNC course and Blackboard

3. How ROML used Blackboard

4. Multi-section Language courses and Blackboard

5. Communication and Organizational Breakdown

6. Motivation for Change Spanish 105, 203, 204 have between 25 – 43 sectionseach That’s over 400 students in each of these courses, more than would fit in Carroll 111 Photo taken from http://hotline.unc.edu

7. Features of the ROML Sakai Pilot

8. Problem solved – Sakai Umbrella course

9. Supporting the instructors

10. Email and Remedy Tickets

11. Hands on Training

12. Optimizing Sakai: Articulation

13. Optimizing Sakai: Collaboration

14. Optimizing Sakai: Portable content

15. Optimizing Sakai: Importable Content

16. FLRCVideos Features and uses Tutorials of specific tasks or skills Permalink for direct linking Playlists to group specific videos Each video tutorial has PDF script 100% streaming content

17. FLRCVideos: Video playlists Features and uses Series of related tutorials Uses a permalink Displays total length of playlist Allows navigation to specific video

18. FLRCVideos: Embedding playlists within sites

19. FLRCVideos: Screen capture FAQs Features and uses Demonstrates a specific task or skill Videos are typically less than 5 minutes Zoom and pan on specific areas PDF script version has screenshots

20. FLRCVideos: Tutorial examples Training Example: Direct link to a tutorial: http://flrcvideos.unc.edu/video.php?link=277 Training Example: Playlist to group specific videos together: https://flrcvideos.unc.edu/playlist.php?id=4 Support Example: Playlist explaining how specific Sakai Tools are being used for a course: http://flrcvideos.unc.edu/playlist.php?id=22

21. Questions?