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© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
by Michael Eckersley, PhD 
HumanCentered 
Keying On Human Constants 
Designing for the constancy-diversity paradox
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
Things are changing (fast & furiously)
Events push onto and move off of the world stage 24/7 
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved!
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
Business trends come and go
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
Technologies rise and fall
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
We're born
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
We age
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
We die.
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
What lasts?
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
What endures?
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
What's stable or constant over time?
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
Human Nature
50 years old } you may be 
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
I may be! 
male! 
caucasian! 
introverted! 
politically liberal! 
dyslexic! 
female! 
latino! 
outgoing! 
conservative! 
gifted musically! 
20 years old Human Nature }
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
we’re different
But as humans we are far more alike than we are different 
we’re different 
Our differences are actually very small compared to the core 
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
human factors and qualities we share
Human nature is virtually unchanged over the millennia 
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved!
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
Human Nature is fundamentally stable
creativity 
The subjects of Shakespeare's plays, 
will be the subjects of tomorrow’s morning news 
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
tenderness 
cowardice 
compassion 
vanity 
jealousy love 
cruelty 
dishonesty 
gluttony 
nobility 
humor 
hatred 
foolishness 
avarice
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
The key differentiator is human culture
human culture 
Human-centered research and development is an antidote to reliance on business fads 
and trend forecasting. We key on those human factors that operate significantly within 
a target cultural context and don’t change with the season. These we mine for new 
product and service opportunities, while controlling for subtle cultural variations. 
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
! 
The innovations range from the incremental and evolutionary to the revolutionary.
© HumanCentered 2004, All Rights Reserved! 
© HumanCentered 2004, All Rights Reserved! 
by Michael Eckersley, PhD 
HumanCentered 
Keying On Human Constants 
Designing for the constancy-diversity paradox

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Keying On Human Constants

  • 1. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! by Michael Eckersley, PhD HumanCentered Keying On Human Constants Designing for the constancy-diversity paradox
  • 2. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! Things are changing (fast & furiously)
  • 3. Events push onto and move off of the world stage 24/7 © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved!
  • 4. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! Business trends come and go
  • 5. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! Technologies rise and fall
  • 6. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! We're born
  • 7. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! We age
  • 8. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! We die.
  • 9. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! What lasts?
  • 10. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! What endures?
  • 11. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! What's stable or constant over time?
  • 12. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! Human Nature
  • 13. 50 years old } you may be © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! I may be! male! caucasian! introverted! politically liberal! dyslexic! female! latino! outgoing! conservative! gifted musically! 20 years old Human Nature }
  • 14. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! we’re different
  • 15. But as humans we are far more alike than we are different we’re different Our differences are actually very small compared to the core © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! human factors and qualities we share
  • 16. Human nature is virtually unchanged over the millennia © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved!
  • 17. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! Human Nature is fundamentally stable
  • 18. creativity The subjects of Shakespeare's plays, will be the subjects of tomorrow’s morning news © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! tenderness cowardice compassion vanity jealousy love cruelty dishonesty gluttony nobility humor hatred foolishness avarice
  • 19. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! The key differentiator is human culture
  • 20. human culture Human-centered research and development is an antidote to reliance on business fads and trend forecasting. We key on those human factors that operate significantly within a target cultural context and don’t change with the season. These we mine for new product and service opportunities, while controlling for subtle cultural variations. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! ! The innovations range from the incremental and evolutionary to the revolutionary.
  • 21. © HumanCentered 2004, All Rights Reserved! © HumanCentered 2004, All Rights Reserved! by Michael Eckersley, PhD HumanCentered Keying On Human Constants Designing for the constancy-diversity paradox