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Calculating ROI
                   From Website Localization
                                       Rob Davies




sales@milengo.com                              www.milengo.com
                                                www.milengo.com
Introduction
                      • Webinar is being recorded and will be
                        made available
                      • Slides will be available with the recording
                      • Details of how to access the recording
                        and the slides will be emailed after the
  Rob Davies
  Marketing Manager
                        webinar
                      • Q&A at the end; use the chat box to
                        submit questions during the presentation



sales@milengo.com                                          www.milengo.com
What is your objective?




sales@milengo.com        www.milengo.com
Launch Grow        Improve   Save

sales@milengo.com             www.milengo.com
New markets

                    Opportunity for growth in the face

                           of an economic downturn

                        More and more people online


sales@milengo.com                        www.milengo.com
Translation

 Users are becoming more demanding

 in their search for information

 Multimedia content is increasing rapidly

 Opportunity to build a brand


sales@milengo.com                           www.milengo.com
Dig into the
                    Data should drive the need

                    to go global online

                    Understand visitor

                    behaviour

                    Check out the competition




sales@milengo.com                   www.milengo.com
sales@milengo.com   www.milengo.com
Ask for a
                              Make contact with

                            Localization Vendors

                    Get some consultation time

                    Ask for a detailed quote with

                      time and cost breakdown



sales@milengo.com                    www.milengo.com
1.   Why? Formulate an              3.   Dig into the data
                     objective                      4.   Make a plan
                2.   How? Make sure you             5.   Get a quote
                     consider extras like
                     multimedia and rich content.



sales@milengo.com                                                            www.milengo.com
Gather the following



sales@milengo.com           www.milengo.com
Step
               Average Monthly Site Visits



                             • Total amount of visitors

                                to all your sites

                             • Filter out internal traffic


sales@milengo.com                                   www.milengo.com
Step           Average Monthly Visits, Source and Target
               Language


                                   • Split out the number

                                     of visits by language

                                   • Use browser language

                                     settings for better

                                     accuracy


sales@milengo.com                                    www.milengo.com
Step
                    Success Events

                            • Conversions

                            • Transactions

                            • Lead capture

                            • Monetary value



sales@milengo.com                            www.milengo.com
Step
               Source and Target conversion rates


  •   The percentage of visitors in the

      source and target languages that

      convert each month

  •   How many sales or how many

      leads?



sales@milengo.com                         www.milengo.com
Step
                Target Language Traffic Increase


  •   Dependant on external factors

      like SEO and promotion

  •   Benchmark existing sites

  •   Make a best estimate



sales@milengo.com                        www.milengo.com
Step
            Conversion Rate Increase
  •   Aim to achieve the same conversion rate

      as your target language site

  •   Difference between current source and

      target conversion rates will be your

      percentage increase


sales@milengo.com                               www.milengo.com
Step
                            Costs


  • One off project costs


  • Monthly costs




sales@milengo.com                   www.milengo.com
1. Average Monthly site      4. Target language traffic
                visits                      increase
           2. The split. Visits in source 5. Target language
                and target language         conversion rate increase
           3. Success events            6. Costs


sales@milengo.com                                                www.milengo.com
Here comes the


sales@milengo.com    www.milengo.com
Localization


                         Predicted monthly visits
                                   X
                        Predicted conversion rate
                                   X
                    Average value of success event
                                   =
                    Target Language Localized Value

sales@milengo.com                                     www.milengo.com
Incremental



             Target language localized value
                          minus
               Target language current value

sales@milengo.com                          www.milengo.com
Calculating


                         Annual Incremental Value
                                  minus
                            Total Annual Costs
                               Divided by
                    Estimated Target Language Revenue


sales@milengo.com                                       www.milengo.com
sales@milengo.com   www.milengo.com
twitter.com/milengo


sales@milengo.com            www.milengo.com

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Calculating ROI From Website Localization

  • 1. Calculating ROI From Website Localization Rob Davies sales@milengo.com www.milengo.com www.milengo.com
  • 2. Introduction • Webinar is being recorded and will be made available • Slides will be available with the recording • Details of how to access the recording and the slides will be emailed after the Rob Davies Marketing Manager webinar • Q&A at the end; use the chat box to submit questions during the presentation sales@milengo.com www.milengo.com
  • 3. What is your objective? sales@milengo.com www.milengo.com
  • 4. Launch Grow Improve Save sales@milengo.com www.milengo.com
  • 5. New markets Opportunity for growth in the face of an economic downturn More and more people online sales@milengo.com www.milengo.com
  • 6. Translation Users are becoming more demanding in their search for information Multimedia content is increasing rapidly Opportunity to build a brand sales@milengo.com www.milengo.com
  • 7. Dig into the Data should drive the need to go global online Understand visitor behaviour Check out the competition sales@milengo.com www.milengo.com
  • 8. sales@milengo.com www.milengo.com
  • 9. Ask for a Make contact with Localization Vendors Get some consultation time Ask for a detailed quote with time and cost breakdown sales@milengo.com www.milengo.com
  • 10. 1. Why? Formulate an 3. Dig into the data objective 4. Make a plan 2. How? Make sure you 5. Get a quote consider extras like multimedia and rich content. sales@milengo.com www.milengo.com
  • 12. Step Average Monthly Site Visits • Total amount of visitors to all your sites • Filter out internal traffic sales@milengo.com www.milengo.com
  • 13. Step Average Monthly Visits, Source and Target Language • Split out the number of visits by language • Use browser language settings for better accuracy sales@milengo.com www.milengo.com
  • 14. Step Success Events • Conversions • Transactions • Lead capture • Monetary value sales@milengo.com www.milengo.com
  • 15. Step Source and Target conversion rates • The percentage of visitors in the source and target languages that convert each month • How many sales or how many leads? sales@milengo.com www.milengo.com
  • 16. Step Target Language Traffic Increase • Dependant on external factors like SEO and promotion • Benchmark existing sites • Make a best estimate sales@milengo.com www.milengo.com
  • 17. Step Conversion Rate Increase • Aim to achieve the same conversion rate as your target language site • Difference between current source and target conversion rates will be your percentage increase sales@milengo.com www.milengo.com
  • 18. Step Costs • One off project costs • Monthly costs sales@milengo.com www.milengo.com
  • 19. 1. Average Monthly site 4. Target language traffic visits increase 2. The split. Visits in source 5. Target language and target language conversion rate increase 3. Success events 6. Costs sales@milengo.com www.milengo.com
  • 21. Localization Predicted monthly visits X Predicted conversion rate X Average value of success event = Target Language Localized Value sales@milengo.com www.milengo.com
  • 22. Incremental Target language localized value minus Target language current value sales@milengo.com www.milengo.com
  • 23. Calculating Annual Incremental Value minus Total Annual Costs Divided by Estimated Target Language Revenue sales@milengo.com www.milengo.com
  • 24. sales@milengo.com www.milengo.com