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The Penta Model α
COMPETITIVE FACTORS
(how-to-win)
E. DISRUPTIVE VALUE
The customer is attracted by an
conceptually innovative product
or by a technology-enabled low
cost product of acceptable quality
A. BEST PRODUCT
The customer is attracted by
the characteristics of a
superior product
B. TOTAL CUSTOMER
SOLUTION
Provide a customized
solution to customer’s
most pressing needs
C. SYSTEM LOCK-IN
Establish dominance
in the market
E2. Disruptive Innovation
Cost-reducing technology or method
innovation that offers acceptable
quality to the customer, at low prices
E1. Conceptual Innovation
Conceptually new, higher value
product , with lower cost, and
attracting marginal customers
or nonconsumers
A1. Low Cost
Lowest-cost provider for an
undifferentiated product category,
allowing the lowest-price offering
A2. Differentiation
Development of features
and functionalities that
make the product unique,
commanding a premium price
B1. Customer
Intimacy
Provide a unique
experience to the
customer throughout
the complete cycle of
ownership
B2. Added Value
Transfer
knowledge to the
customer, in order to
enhance the product
value
B3. Horizontal Breadth
Satisfy all the meaningful
customer needs for related
products (one-stop-shop)
C1. Exclusive Channel
Significant barriers set in
place to make it difficult
for competitors to access
the customer
C2. Dominant Exchange
Set an interface between
buyers and sellers that is
difficult to displace once it
achieves critical mass
D1. Proprietary Standard
Capture an extensive set
of complementing products that
enhance the product value
Note: The A-C Strategic Positions and their included Strategic Choices are based on Arnoldo C. Hax’s Delta Model
© 2015 – Strategic Systems Consulting
D. PROPRIETARY ENABLERS
Control proprietary Standards, rare
Resources or Core Capabilities that
enable a unique value proposition D2. Core Resources or Capabilities
Gain ownership of rare Resources or
develop proprietary Core Capabilities
that enable a unique value proposition
The Penta Model β
MARKET BOUNDARIES
(where-to-play)
J. MARKET CREATION
Conceptually new markets
or future trend markets
F. MARKET FOCUS
Market segmentation, allowing a
customised targeting, according to specific
customer needs or buying behavior
G. CHANNEL FOCUS
Sales channel re-focus or
customers targeted by proximity
or buying convenience
H. DIVERSIFICATION
Collateral or substitute
products markets entry
J2. Future Market
Trend markets, formed by early
adopters of innovative products
(early mover advantage)
J1. Market Redefinition
Conceptually new markets,
targeting mainly marginal
customers or nonconsumers
F1. Needs Segmentation
Market segmentation based on
strategic groups demographics,
buying patterns or life styles
F2. High-End Market
High-value customers, demanding premium
products and customised seler-buyer relationships
F3. Long Tail
Large number of
price-sensitive and
low-value customers,
(commodity market)
G1. Proximity Market
Customer market defined by
the proximity to the sales
channel locations or by the
improved buying convenience
G2. Sales Channel Refocus
Customer re-definition for
better customer intimacy or
increased market penetration
H1. Collateral Market
Existing customers
targeted for new products,
displacing existing vendors
H2. Substitute Market
Adapted existing products
that substitute existing
ones, in a different industry
I1. New Domain/Industry
New domain/industry market entry,
with new products, leveraging a
corporate group or holding structure
© 2015 – Strategic Systems Consulting
I. NEW MARKETS
New local domains/industry entry
or international markets entry
I2. Internationalisation
New market entry in different geographies
with the same or localised products

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The Penta Model

  • 1. The Penta Model α COMPETITIVE FACTORS (how-to-win) E. DISRUPTIVE VALUE The customer is attracted by an conceptually innovative product or by a technology-enabled low cost product of acceptable quality A. BEST PRODUCT The customer is attracted by the characteristics of a superior product B. TOTAL CUSTOMER SOLUTION Provide a customized solution to customer’s most pressing needs C. SYSTEM LOCK-IN Establish dominance in the market E2. Disruptive Innovation Cost-reducing technology or method innovation that offers acceptable quality to the customer, at low prices E1. Conceptual Innovation Conceptually new, higher value product , with lower cost, and attracting marginal customers or nonconsumers A1. Low Cost Lowest-cost provider for an undifferentiated product category, allowing the lowest-price offering A2. Differentiation Development of features and functionalities that make the product unique, commanding a premium price B1. Customer Intimacy Provide a unique experience to the customer throughout the complete cycle of ownership B2. Added Value Transfer knowledge to the customer, in order to enhance the product value B3. Horizontal Breadth Satisfy all the meaningful customer needs for related products (one-stop-shop) C1. Exclusive Channel Significant barriers set in place to make it difficult for competitors to access the customer C2. Dominant Exchange Set an interface between buyers and sellers that is difficult to displace once it achieves critical mass D1. Proprietary Standard Capture an extensive set of complementing products that enhance the product value Note: The A-C Strategic Positions and their included Strategic Choices are based on Arnoldo C. Hax’s Delta Model © 2015 – Strategic Systems Consulting D. PROPRIETARY ENABLERS Control proprietary Standards, rare Resources or Core Capabilities that enable a unique value proposition D2. Core Resources or Capabilities Gain ownership of rare Resources or develop proprietary Core Capabilities that enable a unique value proposition
  • 2. The Penta Model β MARKET BOUNDARIES (where-to-play) J. MARKET CREATION Conceptually new markets or future trend markets F. MARKET FOCUS Market segmentation, allowing a customised targeting, according to specific customer needs or buying behavior G. CHANNEL FOCUS Sales channel re-focus or customers targeted by proximity or buying convenience H. DIVERSIFICATION Collateral or substitute products markets entry J2. Future Market Trend markets, formed by early adopters of innovative products (early mover advantage) J1. Market Redefinition Conceptually new markets, targeting mainly marginal customers or nonconsumers F1. Needs Segmentation Market segmentation based on strategic groups demographics, buying patterns or life styles F2. High-End Market High-value customers, demanding premium products and customised seler-buyer relationships F3. Long Tail Large number of price-sensitive and low-value customers, (commodity market) G1. Proximity Market Customer market defined by the proximity to the sales channel locations or by the improved buying convenience G2. Sales Channel Refocus Customer re-definition for better customer intimacy or increased market penetration H1. Collateral Market Existing customers targeted for new products, displacing existing vendors H2. Substitute Market Adapted existing products that substitute existing ones, in a different industry I1. New Domain/Industry New domain/industry market entry, with new products, leveraging a corporate group or holding structure © 2015 – Strategic Systems Consulting I. NEW MARKETS New local domains/industry entry or international markets entry I2. Internationalisation New market entry in different geographies with the same or localised products