ITS

1. ITS Transformation Update
December 15, 2015

2. What’s Changing in ITS?
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Service & Support Today Service & Support Tomorrow
• Access to central service desk for basic IT
problem solving (e.g. Password reset) 7am
– 11pm EST Monday – Friday (English &
Spanish only).
• Onsite dedicated resource provide
technology support.
• Multiple avenues to submit requests.
• Access to a central Global Service Desk by
phone or self service portal that will be
available 24x7 to reports problems and request
services with Multi Language capabilities.
• Dedicated desktop support will be provided
from on-site end user services groups to all
divisions and some sites.
• For those sites without dedicated resources
there is a dispatch model when onsite support
is required.
• Very limited Service Level Agreements
(SLAs). Service desk resolves less than
40% of issues.
• Robust Service Level Agreements. (SLAs) Ability
to resolve 70% of calls without site
involvement.

3. What’s Changing in ITS?
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Project Management
• There will be no change to the project request process during the ITS transition over the
next 6 months.
• The funding model for projects has yet to be determined. A provisional amount has been
budgeted for 2016 and business functions and divisions will not be charged for 2016
activity. In 2017, and going forward, business priorities and planned projects will be
identified as part of the capital planning process and the business will need to budget for
these initiatives.
• We need to take this opportunity to work with a Bard-wide team to develop new holistic
project initiations and planning processes.

4. What Value will this Provide?
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The ITS transformation will allow for a proactive partnership with the business to
support Bard’s innovation and global growth objectives:
 2016 :
Business will receive cost effective, scalable and predictable services
 2017:
There will be a deeper project bench with greater capabilities that will enhance
speed & agility for project execution and completion
 2017-2019:
Innovation & Acquisition Integration Acceleration

5. Expectations/Timeline
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What to expect in 2016:
 Q1 - Q2:
A high degree of change and potential disruption during the transition of services to
Cognizant
 Q3 - Q4:
Stabilization of services
Transition Activity Timeframe
Cognizant transition to begin Late January
Transition of services has 3 phases:
• Knowledge acquisition
• Job shadowing/reverse job shadowing
• Cognizant takes the Lead and the Bard employee is available for
issue resolution
Twelve weeks
Transition concludes End of April
Steady State June 3rd

6. Upon approval at the end of the transition period, Cognizant will assume full
responsibility for all tasks and deliverables.
Jan Feb March April May June July
US Transition Steady State
Data Center Transition
US Go Live
OUS Go Live
ITS Transition Schedule Timeline
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OUS Transition

7. 7
 If you have questions regarding the ITS Transformation and the impact to your
business you can reach out to your local HR contact, email questions to the ITS
Transformation mailbox at ITSTransformationQuestions@crbard.com or reach out
to your ITS Point of Contact.
Division/Site/Region ITS Point of Contact
Bard Access Chris Adickes
Bard Medical Jeff McCoun
Bard Peripheral Vascular Pat Roche/Gareth Sumpter
Davol Drew Frick
Plants Sanjay Rattan
Asia Pac Region Gareth Sumpter
Canada Drew Frick
Europe Pat Roche
Latin America Drew Frick
Corporate Functions Jennifer Donohoe
Who Do I Call with Questions?

8. 8
 Monthly Updates
 Updates to the ITS Transformation Intranet Site/FAQs
 Town halls
 Quarterly Employee Meetings
When Can I Expect More Information?