Introduction to Design Thinking Workshop for MD Family Network

1. Michele Martin, The Bamboo Project

2. Michele Martin
• President, The Bamboo
Project, Inc.
• Strategies for improving
individual and
organizational resilience
– Design thinking in social
programs
– Creative gatherings that
create community/connect
to possibility

3. What Interests/Engages You About This Topic?

4. How might we. . .

6. Problem-Solving Approach

7. Issues
• We may be solving the “wrong” problem
• Our solution may not be the “best” one
• We often try to perfect one solution before
testing multiple options
• We often “blame the customer” if our
solutions aren’t successful

8. The Design Approach

9. Improve the
Morning Experience

10. Exercise 1
• Complete Page 2 of the Design Handout
• Brainstorm possible solutions to making
your experience better—identify at least 5
ways to improve it.

11. Improve your
Partner’s Experience

12. Interviews
DO
• Ask open-ended
questions
– “Tell me about. . .”
– “Can you say more?”
– “And then what
happened?”
• Probe for emotions and
insights
• LISTEN!
Don’t
• Ask “leading questions”
– “Tell me about what’s
wrong with your morning
commute”
• Make judgments
– “That sounds terrible!”

13. Point-of-view
Denise needs a way to wake up gently in
the morning because she feels more
invigorated and ready to greet the day
when she isn’t jarred awake from sleep.

14. What happened?

15. Discuss
• What surprised you?
• What confused you?
• What inspired/excited you?
• What would you want to take with you?

16. Design Thinking Mindsets

17. “How might we. . .”
• Divide into groups by mindset.
• Pick a HMW question
• Brainstorm ideas.
• Post 3-5 ideas you you could try

18. Gallery Walk

19. I like. . .
I wonder. . .
I’d like to try. . .

20. Take it Home!

21. Find more at . . .
http://www.michelemmartin.com/mdfn_design/

22. Contact Me
michelemmartin@gmail.com
610-248-6230
@michelemmartin