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Managing Behaviour @ Work
1.
Five steps to
changing inappropriate behaviour @ work. by Michael Austin 1 2 3 4 5
2.
Welcome Mobile Phones
Emergency Questions Ah Ha’s Instant Answers
3.
Inappropriate behaviour in
the workplace is increasing…
4.
INAPPROPRIATE DESIRED CRISIS
Staff Consumer
5.
Managers are increasingly
being asked to manage inappropriate behaviour… Over React Under React Unsuitable Reaction
6.
Replacing people is
no longer a solution for organisations…
7.
Managers need to
get the performance they need from the people they have…
8.
Fortunately there are
research based ways to change people’s behaviour…
9.
To solve this
problem we need to take a positive approach to negative behaviours…
10.
Explain peoples behaviour
in ways that empowers you to facilitate change…
11.
Quick Vote
✔ ✔ ✔ Aggression can be the result of a single incident. Yes No Unsure People can become aggressive without reason or provocation. Yes No Unsure
12.
See people’s behaviour
as purposeful…
13.
C. Move from
punishment to empowerment…
14.
Five research based
steps to changing people’s behaviour… 1 2 3 4 5
15.
Choose one
behaviour … 1
16.
Identify the purpose
of the behaviour… 2
17.
Remove the need
to use the behaviour… 3
18.
Create a payoff
for changing… 4
19.
Teach new skills
to make the change stick… 5
20.
Holding a Discussion
About Behaviour
21.
Calming the Agitated
Person
22.
Setting Limits on
Behaviour. Identify the Behaviour Explain Why Offer Choices and Outline Results Give Time Follow Through
23.
Mental Health Tool
Kit
24.
Making your Performance
Management System Work
25.
26.
Next Steps… In
order for others to change FIRST I Must Change