HALOTEQ Introduction and service offerings

2. What is Managed Services?
Managed services is the practice of transferring day-
to-day related management responsibility as a strategic
method for improved effective and efficient operations.
Managed services are rapidly replacing traditional
information technology (IT) management tools
and mega-outsourcing arrangements because they
provide a more cost-effective method of managing and
protecting enterprise networks, systems and
applications.

3. Why HALOTEQ Managed
Solutions
Tailor your solution to your organization’s needs
Flexible Outsourcing for Sustained Growth
Realize Measurable Value in Your Processes and
Systems
HALOTEQ Managed Solutions can help
you in…
Lower operational costs and improve productivity
— Take advantage of economies of scale, with reduced lock-
in.
Reduce risk — You can discover how to quickly and
effectively react to IT labor shortages, increased application
complexity and the rapid rate of business change.
Maintain control of your destiny — Even while you
have us helping you manage a piece of your business.

4. Why Managed Services?
Do you want your IT internal staff to focus on core competencies
rather than juggling with IT challenges?
Do you want to maintain control of Business-Critical Systems?
Are you increasingly reactive rather than proactive when it comes to
management of your IT infrastructure?
If you have said “YES” to all of the above
questions then its time you think about
Managed Services.

5. HALOTEQ’s Managed
Services
HALOTEQ’s Managed Services comprises a comprehensive, integrated
suite of products & services to manage a client’s distributed computing
environment as a single entity—all with single point-of accountability.
Integrated service elements include:
Desktop Management Solutions - HALODESQ
Managed Server Solutions
Network Management Solutions
Managed Security Solutions

6. HALODESQ is a turnkey Hosted Desktop solution… NEED MORE
HERE
"New technology gives small businesses real protection capabilities
that can substantially mitigate the risk of disasters, accelerate
recovery when they strike, and equip us to work more efficiently
when they don't. Effective use of these technologies can enable
productivity gains previously imaginable only by Fortune-500
corporations."

7. HALODESQ Components
HALODESQ BladeRack located at the HALOTEQ Data Center
HALODESQ Zero Client Integrated Monitor, Keyboard and
Mouse support on the desktop PCoIP communications over
secure dedicated MPLS network to the Haloteq SAS 70 Data
Center. Plug in the network and connect.
HALODESQ Connection Broker Software Connection Broker
software resides at the host and creates the session
connection to the desktop with support for 3 performance
levels:
Process Worker
Knowledge worker
Super/Power-User

8. HALODESQ - Architecture
HALODESQ BladeRack
Connection
Broker
Connection
Broker
Connection Broker Software for Seating
Flexibility
Resides on a single server
Establishes connection between a user
desktop and a workstation blade
HALODESQ
“Zero Clients”

9. HALODESQ Features and Benefits
•Centralized Control
– Improved Security
• Prevent equipment theft and loss of data
– Streamlined Infrastructure
• Configure all users with dedicated or virtual
machines as required
– Easier Manageability
• Host workstations or desktops on centralized
blade servers or U’s in the data center
• No additional drivers
• Software and application independent
– XP, Vista, Mac OS, Linux, Solaris
• Reliability
– Increased reliability
– Increased availability
– Greater scalability and failover
– Increased performance

10. HALODESQ Features and Benefits
•Superior “User” Ergonomics (#3)
– Less noise/heat at desk
– Reduction or total elimination of physical desktops
– More room/less clutter at desk
– Less interruptions/user down time
• Rich “User” Experience (#2)
– Multiple USB support for speakers, printers,
keyboard, mouse, audio and video
– Multi-monitor support
– Same performance experience
• Subscription Based Services (#1)
– Pay for the service you need when you need it
– OpEx instead of CapEx – with lower OpEx
– Simplified growth path – add new Desktops in minutes
• World Class Service and Support

11. Desktop Management Services Include
Asset Inventory Management
Desktop Data Protection
Desktop Security
Desktop Support
Deep Scan
Patch Management
Self Help
Help desk

12. Asset Inventory
Asset Inventory is an application designed to track the assets of
businesses. When you need a precise picture of your
company’s IT assets, there’s no room for error.
HALOTEQ’s Asset Inventory Services range from ability to track
Windows and Macintosh Computers hardware, software and
security information, non-discoverable fixed assets, Active
Directory/LDAP, ability to categorize software, track warranty,
leasing, and licensing information.

13. Desktop Data Protection
HALOTEQ’s Desktop Data Protection is
designed to automatically backup your
valuable business data, to store it in a
password-protected data center away
from your physical location with
enhanced security features and to
enable end-users to retrieve their
stored data any time they need it.
This helps you to focus on your business without worrying about what
will happen to your critical data when power outages, system crashes,
viruses, or other threats become real and impact your environment.

14. Desktop Security
HALOTEQ’s desktop security provides protection against antivirus,
firewall, spyware, worm, and Trojan horse protection.
Firewall Feature helps in detecting and terminating unwanted
external applications such as spyware and adware. It also blocks
unauthorized access into your network and sensitive data. This
provides a tremendous security to your environment and data.

15. Patch Management Services
Patch management is the process of
controlling the deployment and
maintenance of interim software releases
into production environments. It helps you
to maintain operational efficiency and
effectiveness, overcome security
vulnerabilities, and maintain the stability of
your production environment.
Our integrated patch management suite includes
patch management, software delivery, and
automated asset inventory (professional). HALOTEQ
verifies Microsoft patch information and maintains a
knowledgebase.

16. HALOTEQ Help Desk Services
HALOTEQ’s One call support system is designed to
assist end users with technical and functional
questions and problems resolution as quickly as
possible with a single call.
HALOTEQ’s managed services team provides you with a single point of
contact, 24 hours a day, seven days a week, where you can obtain IT
support by telephone or Internet.
Our service desk tool enables us to log, monitor and report IT activities
into a detailed database, allowing the service desk team to conduct
comprehensive reporting on IT support activities.

17. Managed Server Hosting offers greater efficiencies, reliability,
and range of services than hosting in-house or using collocation.
Selecting the right host should be a matter of determined strategic
choice, not expedience.

18. Managed Server Hosting
Our Managed Server Hosting Solutions align your systems with
business goals.
HALOTEQ’s Managed Server Hosting comprises
of
Server Monitoring
Application Monitoring
Service Monitoring
Windows Event log Monitoring
CPU, Memory and Disk Utilization Monitoring
With HALOTEQ’s Enterprise Server Management, you'll benefit from an
exceptionally stable server environment, embedded management
intelligence and a rapid, substantial return on investment (ROI).

19. Application Monitoring
Application failures are usually the most common problems that occur
in IT infrastructure. Monitoring critical applications proactively helps to
prevent application failures and identify degradations early.
HALOTEQ’s Application Monitoring can monitor mission critical
applications that run on Servers. Various parameters of applications
like MS Exchange, Oracle, MySQL, MSSQL & Lotus Notes can be
monitored.

20. Service Monitoring
Monitoring system level services for availability and response time
is essential to ensure that your Server Management plan is
complete.
HALOTEQ’s Service Monitoring can monitor
HTTP, FTP, Telnet etc that are running on your servers
Windows NT Services
Availability and response time of all the service

21. Core Services – Always
Included
Root/Administrator Access
Unlimited 24/7 service and technical support
Custom monitoring schemas through the entire stack
Accelerated response and recovery to any alert or service
request
Rapid hardware replacement
Operating system patching
Server and operating system hardening
A dedicated Sales Executive
It is important to realize that HALOTEQ Inc Managed Server
Hosting is a full-service package designed to alleviate or
entirely prevent service and business disruptions.

22. Managed Server Hosting – Available à la
Carte
Since every solution is customized to the unique needs it
addresses, the following value-added services are available.
Security (Physical and Network)
Recovery (Backups and Data Restoration)
Database Care (for all platforms)
Storage (dedicated Storage Area Networks with mirrored
arrays)
High-Availability Clustering
Multi-site Redundancy; Multi-Master Replication
Enterprise Email

23. Benefits To Your Organization
Depending on your need or reason for choosing HALOTEQ, several or many
benefits can be realized. In consultation with you, HALOTEQ will provision, monitor,
and manage a custom-configured hardware and network infrastructure purpose-
built to its tasks.
Managed Server Hosting negates the need for
Capital expenditures
Lengthy provisioning process
"Over-purchasing"
Some insurance costs
Most third-party service contracts
Trial-and-error

24. Managed Server Hosting provides
Fixed monthly costs
What you need right now
On-demand scalability
Vendor-certified engineers
Affordable access and migration to advanced solutions
Quicker implementation and faster ROI
Quicker resolution of problems or adverse events
Carrier-grade hosting facilities with redundant
independent power supplies
Managed Growth
Managed Server Hosting not only delivers an excellent technology
service, but also makes business sense as we match to your cash
flow, and help you grow.

25. HALOTEQ’s Managed Server Hosting is ideal
for
 SMEs, Start-Ups all the way up to the Mid to Large Enterprise space
 ASP and SaaS Hosting
 Disaster Recovery and Business Continuity Planning Just-In-Time Deployment
 Scalability Planning
 Managed Growth
 Predictable Expenditures
 Greater Business Efficiency

26. Network Management Solutions
Network management is the execution of the set of functions
required for controlling, planning, allocating, deploying,
coordinating and monitoring the resources of a network.
Detect, diagnose and resolve network performance issues before
they turn into costly downtime.
HALOTEQ’s Network Management Solution (NMS) includes
Router & WAN Monitoring
Switch Monitoring

27. Router & WAN Monitoring
WAN links are usually the most expensive part of the network, and managing
bandwidth allocation can be complex.
Oversubscribing to bandwidth could mean that your company is paying for
more bandwidth than required, and under subscribing could result in
congestion and unacceptable network performance.
HALOTEQ’s Router & WAN Monitoring
can help you in
Ensuring High Network Availability
Monitoring Router Performance
Optimize Bandwidth Allocation
Minimize Recurring Cost

28. HALOTEQ’s NMS offerings are relied on by
mission critical networks on a daily basis.
We can help your organization gain control of the increasing
requirements to:
Design, implement, manage and maintain technology
infrastructures.
Identify, assess, and remedy security vulnerabilities.
Utilize technology to improve ROI.
Manage technology as a business asset.
Our solutions can make a
difference in your business with
defined, measurable outcomes.

29. Here is your organization's chance to work with some of the greatest
technical experts in the world. The benefits of involving NMS for a
High Availability (HA) Disaster Recovery (DR), Continuity of Operations
Planning (COOP) or Continuity of Government (COG)
HALOTEQ’s NMS specializes in implementing Automated Disaster
Recovery solutions to limit network downtime and data loss.
Why waste time and money hoping that the
organization's data is protected or that a technical
project will be implemented successfully?
Know from the start that the HA DR/COOP/COG
solutions or technical project your organization
implements will be a success by utilizing HALOTEQ’s
NMS.

30. Managed Security Solutions
Every industry Vertical has its own unique information security
challenges brought about by consolidation, regulations and
different business requirements.
HALOTEQ understands these challenges and leverages its
experience with its many clients across all industry verticals to
deliver Managed Security Solutions tailored to your specific
situation and objectives.

31. Additionally, HALOTEQ leverages its Managed Intrusion
Prevention, Managed Scanning, Threat Intelligence, Managed
Enterprise Security Monitoring, Managed Intrusion Detection and
Managed Firewall services to create solutions to address security
specific needs, such as Threat Management and Enterprise-Wide
Security Reporting, insideyour organization.
OtherManagedSecurityServices include
1. DDOSMitigationsServices
2. Managed Firewall
3. Content Integrity Monitoring Services– CIMS
4. Email Protection Services
5. Host-Based Intrusion Detection Services– HIDS
6. Network Intrusion Detection Service- NIDS

32. How HALOTEQ Managed Services Works . . .
Step 1: IT Audit & Assessment - Discover, document and
assess the existing IT infrastructure.
Step 2: IT Remediation (if required) - Correct problems
with existing infrastructure
Step 3: IT Performance Monitoring - Monitor and report
on the performance of infrastructure
Step 4: IT Support - Support for staff on IT problems
Step 5: IT Operational Maintenance - Operate and
Maintain your IT Infrastructure

33. Thank You