19. “… a term that seems to treat a
normal part of the change process
as abnormal or pathological…
without recognizing how we, as
leaders, may be contributing to
the issue.”
Podcast: www.leanblog.org/292
Resistance is…
38. “… a collaborative,
goal-oriented style of
communication with
particular attention to the
language of change…”
https://www.markgraban.com/MI
Motivational Interviewing is…
40. “… designed to strengthen
personal motivation for
and commitment to a
specific goal.”
https://www.markgraban.com/MI
Motivational Interviewing is…
41. The "Spirit of MI"
1. Collaboration between practitioner & client
2. Evoking the client‘s ideas about change
3. Emphasizing the autonomy of the client
4. Practicing compassion in the process
42. Listen for “Change Talk”
Desire
Ability
Reason
Need
Commitment
Activating
Taking Steps
Preparatory Language
Mobilization Language
53. My Own Ambivalence
Change talk:
I need to write it
I'm going to write it
I want to finish it
I will finish it
Sustain talk:
I'm busy
What if people don't like it?
What if it doesn't make a difference?www.measuresofsuccessbook.com
Am
bivalence
57. The Righting Reflex is…
"… the desire to fix what
seems wrong with people
and to set them promptly
on a better course,
relying in particular on
directing."
67. DARN–CAT: From Change Talk to Action
Desire
Ability
Reason
Need
Commitment
Activating
Taking Steps
•I want to do daily huddles
•I could start daily huddles
•If I do that, we’ll improve more
•I’ve got to engage my people more
•I’m going to do daily huddles
•I’m ready to start them Monday
•I’m taking action
68. When Change is More Likely to Occur:
Change
Talk
Sustain
Talk
70. When Someone is Stuck
• On a scale of 0 to 10, how important is it
right now for you to change?
• Why do you say ____ instead of zero?
Not at all Somewhat Very
71. When Someone is Stuck
Not at all Somewhat Very
• On a scale of 0 to 10, how confident are you
that you can change?
• Why do you say ____ instead of zero?
73. Psychologists say 'pandemic shaming'
not effective in changing behavior
"We really try to step away from
shaming somebody into
conforming or participating in
what we think are the necessary
guidelines," said Dr. Lynnea
Lindsey, director of Behavioral
Health Services at Legacy
Health. "Psychologically, we
wouldn't encourage that way of
interacting with people."
74. Do we want to be right,
or do we want to
help others change?
78. AreYou Stuck?
•Are you stuck in a state of ambivalence?
•Do you “see both sides?”
•Are you on “both sides of the fence?”
•I’d be willing to try to guide a conversation
about change and your motivation…
•http://www.markgraban.com/cal