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From Cop to Counselor 2020

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From Cop to Counselor 2020

  1. Today’s Effective Leader: Shifting From Cop to Coach and Counselor Mark Graban @MarkGraban Resources: https://www.markgraban.com/Iowa2020/
  2. What is a leader?
  3. A Cop? • Policing? • Auditing? • Tracking? • Babysitting?
  4. A Cop or a Coach?
  5. Telling people what to do? Telling people why to do it Asking people why they’d want to do it From Cop to Coach Compliance or Commitment?
  6. Why??
  7. A Cop? Why were you speeding?
  8. Why aren’t some people wearing masks in public?
  9. Why are some people choosing to not wear masks in public?
  10. Why??
  11. Why aren’t more leaders embracing Lean management?
  12. Why aren’t employees speaking up with ideas?
  13. DUMB?
  14. DON'T CARE?
  15. BLAME
  16. But people are being resistant to change
  17. “People don’t resist change, they resist being changed.” Peter Scholtes (1938 - 2009)
  18. People are “resistant to my idea”
  19. “… a term that seems to treat a normal part of the change process as abnormal or pathological… without recognizing how we, as leaders, may be contributing to the issue.” Podcast: www.leanblog.org/292 Resistance is…
  20. Resistance
  21. But I know the answer… I’ll just tell them
  22. You know the answer… just TELL me
  23. Being right doesn’t mean others will go along
  24. Being TOLD an answer doesn’t mean you are committed
  25. Do we want to be right, or do we want to help others change?
  26. From Cop to Coach and Counselor
  27. Telling people what to do Telling people why to do it Asking people why they’d want to do it From Cop to Coach to Counselor…
  28. Traditional Counseling
  29. Why are you resistant to flossing daily?
  30. “You need to floss more!”
  31. We can’t make someone else change
  32. Motivational Interviewing
  33. Change is a process
  34. Stages of Change 1. Precontemplation 2. Contemplation 3. Preparation 4. Action 5. Maintenance Resistance?
  35. “What are some reasons for flossing every day?”
  36. Can we have a conversation about masks?
  37. What are some reasons for wearing a mask?
  38. “… a collaborative, goal-oriented style of communication with particular attention to the language of change…” https://www.markgraban.com/MI Motivational Interviewing is…
  39. Why People Choose Not to Change Change Talk Sustain Talk
  40. “… designed to strengthen personal motivation for and commitment to a specific goal.” https://www.markgraban.com/MI Motivational Interviewing is…
  41. The "Spirit of MI" 1. Collaboration between practitioner & client 2. Evoking the client‘s ideas about change 3. Emphasizing the autonomy of the client 4. Practicing compassion in the process
  42. Listen for “Change Talk” Desire Ability Reason Need Commitment Activating Taking Steps Preparatory Language Mobilization Language
  43. “I should lose some weight”
  44. “I don’t want this to become Type- 2 diabetes!”
  45. Resistance
  46. Ambivalence
  47. "On both sides of the fence"
  48. Am bivalence My Own Ambivalence Change Talk “I need to stop playing with my phone” “I’m not needed in this meeting anyway” Sustain Talk
  49. ™ Larry Anderson, Ron Oslin,Tony Chamblin “Addicted to the status quo”™
  50. Why This Matters for Lean https://www.lean.org/events/apr_2017_webinar.cfm Find the link at www.MarkGraban.com/MI
  51. Why don’t you write that book?
  52. Why is it important for you to finish that book?
  53. My Own Ambivalence Change talk: I need to write it I'm going to write it I want to finish it I will finish it Sustain talk: I'm busy What if people don't like it? What if it doesn't make a difference?www.measuresofsuccessbook.com Am bivalence
  54. How can we help someone get past ambivalence?
  55. The Righting Reflex
  56. The Righting Reflex is… "… the desire to fix what seems wrong with people and to set them promptly on a better course, relying in particular on directing."
  57. It’s human nature to tell
  58. It’s well intended
  59. It’s well intended but doesn't work
  60. Telling… “I spent eight years telling foster kids what to do… and it was exhausting.” 2017 Lean Coaching Summit http://beyondemancipation.org/
  61. What Does Work… • Evoke their motivation • Guide the conversation in a way that • Increases “change talk” and • Reduces “sustain talk”
  62. Evoking… “We believe that the person closest to the problem is closest to the solution.” 2017 Lean Coaching Summit http://beyondemancipation.org/
  63. “I’m stuck”
  64. Am bivalence The Manager’s Ambivalence Change Talk “I need to do those huddles each day…” “But it's really hard to make time” Sustain Talk
  65. Why People Choose Not to Change Change Talk Sustain Talk
  66. DARN–CAT: From Change Talk to Action Desire Ability Reason Need Commitment Activating Taking Steps •I want to do daily huddles •I could start daily huddles •If I do that, we’ll improve more •I’ve got to engage my people more •I’m going to do daily huddles •I’m ready to start them Monday •I’m taking action
  67. When Change is More Likely to Occur: Change Talk Sustain Talk
  68. M.I. Skills: O.A.R.S Open-ended questions Affirmations Reflective Listening Summaries
  69. When Someone is Stuck • On a scale of 0 to 10, how important is it right now for you to change? • Why do you say ____ instead of zero? Not at all Somewhat Very
  70. When Someone is Stuck Not at all Somewhat Very • On a scale of 0 to 10, how confident are you that you can change? • Why do you say ____ instead of zero?
  71. Being right doesn’t mean others will go along
  72. Psychologists say 'pandemic shaming' not effective in changing behavior "We really try to step away from shaming somebody into conforming or participating in what we think are the necessary guidelines," said Dr. Lynnea Lindsey, director of Behavioral Health Services at Legacy Health. "Psychologically, we wouldn't encourage that way of interacting with people."
  73. Do we want to be right, or do we want to help others change?
  74. Let’s reframe “resistance”
  75. Let’s start conversations about change
  76. Let’s Lead
  77. AreYou Stuck? •Are you stuck in a state of ambivalence? •Do you “see both sides?” •Are you on “both sides of the fence?” •I’d be willing to try to guide a conversation about change and your motivation… •http://www.markgraban.com/cal
  78. Q&A Discussion Mark Graban @MarkGraban • Email: • mark@markgraban.com • Web: • www.LeanBlog.org • www.MarkGraban.com Resources: https://www.markgraban.com/Iowa2020

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