3. Notes you take
Slides you show
Screens you share
Messages you send
Web pages you browse
Documents you open
Customer records you view
Sales opportunities you edit
Trouble tickets you close
8. Voice is only weakly integrated with the
“four pillars” of enterprise social software
Credit: JP Rangaswami – Chief Scientist, Salesforce.com
OPPORTUNITY
Collaboration
Search
Fulfilment
Syndication
14. Hypervoice sets the stage for Web 3.0
Web 1.0 Web 2.0 Web 3.0
? ?
? ?
Hyperlinks Hypermessaging Hypervoice
15. So hyper-what?
Telcos Keep the conference calling business relevant
Begins the replacement process for telephony
Web Plays to the advantage of the web – hypermedia/linking
Creates a new class of hypermedia to be managed
Enterprise Fills the functionality missing from UC and webinars
A new class of data requiring enterprise software
16. “What a computer is to me is it’s
the most remarkable tool that
we’ve ever come up with, and it’s
the equivalent of a
bicycle for our minds.”
– Steve Jobs