Webinar: Keep Microsoft Lync Under Control With Smart Performance Monitoring
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Play this video and understand what are the most commun issues when using Lync and why nowadays, Lync performance is considered critical to every organization and represents a challenge from a management point of view.
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Webinar: Keep Microsoft Lync Under Control With Smart Performance Monitoring
- 1. WEBINAR Keep Microsoft Lync Under Control With Smart Performance Monitoring 1 GSX Solutions© 2014
- 2. Speakers 2 Adam Chadderdon - Channel Manager-Americas @GSX Solutions Olivier Raynaut - Microsoft Specialist & Pre-Sale Manager @GSX Solutions GSX Solutions© 2014
- 3. Agenda 3 Microsoft Lync - The most common issues Why Microsoft Lync performance monitoring is critical GSX Solutions’ business value Demo of GSX Monitor & Analyzer for Mircorosoft Lync Questions & Answers session GSX Solutions© 2014
- 4. Evolution of Microsoft Lync 4 Microsoft Lync 2013 is starting to rapidly grow in the Unified Communications market Huge impact as almost 75% of US companies have or will trial Microsoft Lync Projected Penetration of Lync EV Licenses Source: http://www.microsoft.com/en-us/news/itanalyst/docs/06-17-14iucmslync2014finalreport.pdf
- 5. Why Microsoft Lync is Critical for Companies? Video conferencing helps to increase communication between offices or remote employees Ability to easily present content through PowerPoint, whiteboards, screen sharing, file sharing, etc. Likelihood of Enterprises Implementing Enhancements to Microsoft Lync 5 Reliable Instant Messaging solution Reduce the cost of communication through VOIP Most features available for mobility Reduces travel budgets and mobile phone budgets for remote workers
- 6. Top 5 Common Microsoft Lync Issues 6 QoS Configuration Not implemented correctly. Work with Network team. VM Host following whitepaper NIC with queuing enabled, no dynamic memory SQL Performance Not any DB application: Real-time app! SPROC in a few milliseconds at most. Edge Server Only one NAT Lync 2013 Front End Performance Front-End disk performance very important in 2013. Relies a lot on the local SQL Express. GSX Solutions© 2014
- 7. Webinar Poll Have you deployed the Lync Monitoring role (or will you)? 7
- 8. Microsoft Lync Monitoring Click here to watch a short video about GSX! 8 Provide visibility on the Microsoft Lync infrastructure in terms of Evolution of performance Usage of the platform, user adoption Anticipate required changes before users are impacted Microsoft Lync monitoring Role Call Diagnostics Usage Past failures Good for troubleshooting. Reactive, not proactive. Limited Retention. No Alerting. Use GSX Monitor & Analyzer for Microsoft Lync!
- 9. About GSX Solutions 9 Founded 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China 6 million mailboxes/devices monitored worldwide 600 customers in 40 countries
- 10. Customer & Partner References GSX Solutions© 2014 10
- 11. Unified Support for Collaboration Platforms IBM Collaboration Suite Microsoft Exchange Microsoft SharePoint Microsoft Lync BlackBerry Enterprise Server 11 Automatic reporting and SLA tracking Full integration with enterprise management tools Collects service availability and server statistics Agentless End-to-end tests Alert by profile if thresholds are exceeded GSX Solutions© 2014
- 12. GSX Ensures End-User Satisfaction! 12 End User Simulations GSX Constantly Performs Synthetic Transactions At the system level At the server level At the service level Detect any performance issues from the location you select Ensure that End-Users are satisfied with the performance of the application Acquire real, independent metrics that prove the availability of the critical Microsoft Lync features and identify potential bottlenecks Justify costs of new Lync servers with automatic forecasting reports Be aware of potential problems before any user complaints! GSX Solutions© 2014
- 13. Unified Reporting Across Microsoft Lync End-User Tests & Performance Statistics 13 Manage your SLA automatically Create your Service Quality reports in seconds Forecast your availability and performance in one click! Create complete reports on performance counters to troubleshoot any situation Stop working blindly, track the reports & metrics! GSX Solutions© 2014
- 14. GSX Monitor & Analyzer - Demo GSX Solutions© 2014 14
- 15. GSX For Microsoft Lync 2013 Benefits 15 Manage Microsoft Lync, Exchange, Exchange Online & SharePoint from one Agentless Real-Time monitoring dashboard! Test all of the critical features of Microsoft Lync from an end-user perspective! Easy to install, no hidden costs to maintain Collect the performance counters that help you troubleshoot quality of service (QoS) Ensure end-user satisfaction and drive user adoption by constantly simulating users, alerting on performance & latency issues Monitor & Report at the Server and the Service levels Receive alerts before any user impacts on potential lack of availability & performance! GSX Solutions© 2014
- 16. GSX Monitor & Analyzer - Trial FREE TRIAL AVAILABLE 30-days Full functionality Unlimited users GSX Solutions© 2014 16
- 17. 17 Contact Us GSX Solutions USA Boston, MA 877-894-0961 sales@gsx.com @GSX_Solutions GSX Solutions Friends of GSX www.gsx.com/blog GSX Solutions GSX Solutions© 2014
- 18. GSX Solutions© 2014 18 Q&A Session Questions?
Notas do Editor
- Adam
- Adam The Lync that we know and love today can trace its roots all the way back to the Microsoft Office Live Communications Server originally released in 2003. The server software took on the name Microsoft Lync in 2010, which was also the last year it received a major overhaul. That changed with the release of Microsoft Lync Server 2013. It has already proven itself to be the most popular version of the communications platform ever released, mostly due to its easy-to-use interface and long list of functions. Microsoft Lync 2013 is quickly becoming the most popular UC solution in the world, especially here in the USA where almost 75% of companies already have or have plans trial Microsoft Lync!
- ADAM What was just a “nice to have” tool is now a critical application that requires: Availability Exceptional performance for your users across multiple locations End-User Satisfaction and utilization to justify the cost Cost control on data and bandwidth
- Olivier QoS - Lync 2010 & 2013 QoS: not implemented correctly or not everywhere in the company sites Make sure the network team is on board with the Lync team VM Hosts: The machine running the Lync VMs. Team managing should work through the whitepaper, as Microsoft specified. Make sure: - Network cards have VM queing enabled driver on host supports that packets from the network in the lync machine in a best timely fashion No dynamic memory ! if they need more, they need more immediately SQL Performance SQL Team treats Lync as any DB application. Lync does NOT. Real time app. Needs to go quickly to database. Need to work closely with the SQL team to make sure the performance of the SQL (disk, CPU, RAM) are high enough. Do not want the SPROC to run more than in a few milliseconds. Edge server. Machine in DMZ, so security wants to protect them. They put NAT so that the external IP address is not routable. Lync supports one NAT and ONE NAT only. HLB counts as a NAT device, so then need to use real IP address. Do not violate the double NAT rule. If you want to NAT, remove HLB, use DNS load balancing. Make sure you communicate the trade off: federate with old version of Lync (OCS). Lync 2013 Front End Performance issues Front-edn server disk performance. Not issue in 2010, but issue on 2013. Because it used to rely on the SQL. Now much more data on the SQL Express running on the FE server. Therefore needs better performance on the front-end server.
- Olivier
- Olivier Monitoring Need to ensure quality of service Be able to provide reports Be alerted before user complaints Lync monitoring Role What time during the day do we have the most conference calls? For a certain voice call, was the caller leveraging the VPN or calling from inside the organization? What codec was being leveraged for a particular conference call? What is the average roundtrip latency for Lync calls? GSX Simulate an end user Retrieve Key Performance counters to help you assess the health of your Lync infrastructure Alerts you before the user are impacted
- Adam OK Thank you and welcome to our Audience today, we are glad you could join us A quick introduction about GSX…We have been in business for over 17 years with our headquarters in Geneva Switzerland. We have 2 offices in the USA (in Buffalo, NY and one in Boston MA where I am located). Also have offices in the UK, France, Switzerland and in China. Some of the recent awards we have received are for the Best of TechEd in 2012 for our SharePoint Product and the Best of TechEd in 2013 for our Exchange produce. We also have won the gold award from Msexchange.org.
- Adam To speak about some of our customers, we provide monitoring for companies like HSBC, Boeing and Johnson Controls. However the size of the company does not matter, what matters is how critical the environment is.
- Adam So the focus of the webinar today will be on how GSX Monitors & Reports on Microsoft Lync environments but that is not the only platform that we can help you manage… We have the functionality to monitor IBM Notes, IBM Traveler, IBM Sametime, IBM QuickR, BlackBerry Enterprise Server and of course Microsoft Exchange On-Premise, Hybrid and SharePoint.
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