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Presented by
Mark Sharratt
What Is Trust?
Trust: A firm belief that a person
or thing can be relied upon
Defining Trust
Healthy
Trust
Naïve
and
Gullible
Excessive Trust Excessive DistrustResponsible
Suspicious
and
Paranoid
Trust
CredibilityRespect
The TCR Connection
What is the Impact of Trust?
Healthy
Trust
Naïve
and
Gullible
Excessive Trust Excessive DistrustResponsible
Suspicious
and...
Creating Engaged Project Teams
The Role of Project
& Programme Leaders
In a UK Survey by the DTI, 1500 professionals were
asked what they would most like to see in a leader.
The most popular an...
The same group were asked if they
would describe their current leader as
inspirational,
Source DTI 2008
Think of a person, who you have
known, that you would describe as
INSPIRATIONAL:
Now consider, what was it about them
that...
What qualities,
skills and
abilities do we
need to engage
& inspire our
project teams?
 
Having	
  a	
  
posi+ve	
  
can	
  do	
  
a/tude	
  
Don’t criticise, condemn or complain
Give honest, sincere appreciation
Create in the other person an eager want
Become gen...
Presented by
Mark Sharratt
Trust & Engagement: The Fabric of High Performance Project Teams
Trust & Engagement: The Fabric of High Performance Project Teams
Trust & Engagement: The Fabric of High Performance Project Teams
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Trust & Engagement: The Fabric of High Performance Project Teams

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Presentation by Mark Sharratt from Dale Carnegie Training at #eva18 conference, 2013

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Trust & Engagement: The Fabric of High Performance Project Teams

  1. 1. Presented by Mark Sharratt
  2. 2. What Is Trust? Trust: A firm belief that a person or thing can be relied upon
  3. 3. Defining Trust Healthy Trust Naïve and Gullible Excessive Trust Excessive DistrustResponsible Suspicious and Paranoid
  4. 4. Trust CredibilityRespect The TCR Connection
  5. 5. What is the Impact of Trust? Healthy Trust Naïve and Gullible Excessive Trust Excessive DistrustResponsible Suspicious and Paranoid
  6. 6. Creating Engaged Project Teams
  7. 7. The Role of Project & Programme Leaders
  8. 8. In a UK Survey by the DTI, 1500 professionals were asked what they would most like to see in a leader. The most popular answer, mentioned by 55% of them was… Source DTI 2008
  9. 9. The same group were asked if they would describe their current leader as inspirational, Source DTI 2008
  10. 10. Think of a person, who you have known, that you would describe as INSPIRATIONAL: Now consider, what was it about them that inspired you? How did they make YOU feel? Inspiration—What Is It?
  11. 11. What qualities, skills and abilities do we need to engage & inspire our project teams?
  12. 12.   Having  a   posi+ve   can  do   a/tude  
  13. 13. Don’t criticise, condemn or complain Give honest, sincere appreciation Create in the other person an eager want Become genuinely interested in them Smile Remember and use their names Be a good listener Talk in terms of their interests Make people feel valued and important, and do it sincerely
  14. 14. Presented by Mark Sharratt

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