1. RHA LEADERSHIP SEMINAR…
A THREE HOUR TOUR

2. AUDIENCE:
• Residence Hall Association
• Salem State University
• Fall In-Service Training
• New RHA Members

3. OUTLINE:
A 3 hour workshop focusing on 3 important areas
• Leadership
• Communication Styles
• Conflict Management

4. RATIONALE:
By addressing these areas we
hope to give the new RHA
Members a strong foundation
on which to build their skills
within their roles

5. What follows are highlights from the actual 3
hours presentation/workshop

6. FOLLOW ME!!

7. Quick Check In..
• What does leadership mean to you?
• What characteristics do leaders have?
• Why is it important to understand what kind of
leader you are?

8. Leadership

9. Leadership is more than just “Being
In Charge”
How does your personality affect your leadership style?
• People will have a different approach to leadership based
on their personality traits
• In order to understand what kind of leader you are, you
need to know yourself
• Learning about other personality types will help you grow
and develop as a strong leader
Get to know yourself a little better with the:
Color Code Personality Test

10. https://www.colorcode.com/personality_test/

11. What was your color?
• Reds are the power wielders of the world. Reds use logic, vision and
determination. From a Red perspective, emotion has nothing to do with
completing tasks.
• Life is a sequence of commitments for blues. They thrive on relationships
and willingly sacrifice personal gain. Blues are highly demanding
perfectionists
• Motivated by Peace, Whites will do anything to avoid confrontation. Their
only demands from life are the things that make them feel comfortable
Yellows: The Fun Lovers
• Yellows are motivated by Fun. They are here to have a great time.

12. Next Steps
Now that you have taken your
personality quiz, it’s time to
assess your leadership style!
Lets take the:
Compass Self-Assessment
This will help you to determine
what style of leadership is your
preferred method

14. LISTEN TO ME!

15. Why Is How You Communicate
Important?
 When working with a team, knowing your own, as well
as others, communication styles will help the team to:
 Work More Efficiently
 Work More Effectively
 Minimize (some) Conflict
 Assure Everyone Is “On The Same Page”

16. Before we get too deep into this…
Lets have a snack!

17. Self Assessment
 Complete the questionnaire on the following pages
 Consider each statement and answer yes or no.
 Answer as yourself – not as you think you ought to be
or would wish to be
 Try to answer all of the questions.

19. Taskorientated
Introverted Extroverted
Taskorientated
• Reserved
• Approaches work systematically
• Pays attention to details
• Focuses attention on immediate task
• Prefers to stick to established guidelines
• and practices
• Likes to plan for change
Needs
• High standards
• Appreciation
• Quality work
Fears
• Criticism of work
• Imperfection
• Not having things adequately explained
Behaviours
• Outgoing
• Challenges status quo
• Keen to get things done
• Resists authority
• Likes to take the lead
• Takes action to bring about change
Needs
• Results
• Recognition
• Challenges
Fears
• Challenges to their authority
• Lack of results from others
PeopleOriented
Behaviours
• Reserved
• Works well in a team
• Accommodates others
• Maintains status quo
• Recovers slowly from hurt
• Prefers steady rather than
• sudden change
Needs
• Security
• Acceptance
• Teamwork
Fears
• Isolation
• Standing out as better or worse
• Unplanned challenges
Behaviours
• Outgoing
• Leads by enthusing others
• Prefers a global approach
• Steers away from details
• Acts on impulse
• Keen to promote change
Needs
• Change acknowledgement
• New trends and ideas
Fears
• Disapproval
• Stagnation
• Detailed work
•
PeopleOriented
Introverted Extroverted
C
O
N
S
C
I
E
N
T
I
O
U
S
D
I
R
E
C
T
S
T
A
B
I
L
I
Z
I
N
G
I
N
F
L
U
E
N
C
I
N
G

20. So.. How Does That Help Me
 A leader must be able to communicate well with many
 By knowing team members styles (as well as your own)
you can be sure that what you are saying is being
heard and responded to.
 Understanding styles of communication will help you
adapt your message and goals to different people &
groups.

21. Conscientious Communicator
• Speak thoughtfully & precisely with pauses for person
to think and process the information.
• Don’t interrupt.
• Use Terms Like : It’s logical, reasonable, clear,
precise, balanced... guarantee...specifically...
judgement...critical...exactly...
factual...qualified...professional... just...well thought
out... planned detailed... quality...discerning
• Limit use of terms like:
creative...risky...daring...generally...colourful...make it
up ...chaotic ...experimental...fun...innovative...popular
•

22. Direct Communicator
• They come to the point, in short, sharp
sentences.
• They think and respond fast and have an
impatient style.
• Keep the “fluff” to a minimum
Use Terms Like : Yes...OK...now...I’ll do X and you
do Y…deadline….can do!
Limit use of terms like: I’ll look into it...we’ll have
to discuss it...you must understand ...I’ll let you
know...this needs a consensus decision... you’ll just

23. Stabilizing Communicator
• Generally quietly spoken, a little shy but friendly,
approachable.
• Give them space, don’t interrupt.
Use Terms Like: How do you feel about it?...it would
be helpful...I need...I’d be grateful if...would you mind
helping with…
Limit use of terms like: Do this... Now!...that’s not
going to work...you could be the first person to...

24. Influencing Communicator
• Bubbly, friendly, informal, they use creative
language.
• You can talk over them and they’ll join in.
• Optimistic Don’t be overly critical
Use Terms Like : positive...great idea…
innovative... fresh...easy…how do you see it? here
are some choices... that’s easy….it’ll be fun ...enjoy
it!
Limit use of terms like: No way! show me the
numbers/data... traditional...it’s always been like

25. Lastly, the key to being a good
communicator, is to be an equally
good listener.

27. IT’S YOU, NOT ME!

28. Understanding The 5 Conflict
Styles
According to Thomas & Kilmann there are 5 styles of
conflict:
 Competitive
 Collaborative
 Compromising
 Accommodating
 Avoiding

29. A conflict resolution process
1. Set the scene (restate, paraphrase, summarize)
2. Gather information (listen with empathy and see the
conflict from the other persons point of view,
3. Agree _____ is the/a problem
4. Brainstorm possible solutions
5. Negotiate a solution
Be Calm, Be Patient, Have Respect

30. Practice Makes Perfect*
(*nobody’s perfect)
CASE STUDY IN
CONFLICT

31. WGH Transplant: Ethical
Dilemma
 Groups of 4-5
 Please take a few moments to read the case
independently
 Once everyone in the group has finished
reading, regroup and discuss your choices
 Remember, the decision must be a consensus,
not a majority vote, and you must nominate
someone in your group to explain your choice.

32. Discussion
 How did the group come to a decision?
 How did you feel about having to make this
decision?
 Did this activity cause conflict/disagreement
between your group?
 How do you think this relates to you in terms of
leadership and your role within RHA?

33. Wrap Up
Leadership Styles, Communication, and Conflict
OH MY!
We hope that we have provided you with some of the
tools that you need in your leadership tool box.
Each of these skills, independently
and together, are necessary for this
group or any group to work together
effectively and efficiently.
Beyond your role in this group, these skills
can help you in your day to day life, at home, in class,
etc.