3. Introduction
Largest telecommunication company
Holds the status of backbone for country's
Company consists of around 2000 telephone exchanges across country
providing largest fixed line network. GSM, CDMA and Internet are other
resources of PTCL
Government of Pakistan retained 62% of the shares while the remaining 12%
are held by the general public.
4. Vision
To be the leading Information and Communication Technology Service Provider
in the region by achieving customer satisfaction and maximizing
shareholders' value'.
Mission
To provide a learning environment and tools to help our customers reach
their full potential.
7. Products & Services
Business Services
Carrier Services & Wholesale
Home and Personal Services
8. Business Services
Voice
Audio Conferencing
Voice Mail Service (VMS)
Fixed Line
ISDN – BRI
Satellite Phone
IP / IPLC
Web Hosting Services
Data
Managed WAN
IP & V Connect
Business DSL
Analogue Channels
TV Transmission
Security & Surveillance
Data Centres
9. Carriers Services & Wholesale
Telecom Operators
Sky link
Leased Circuits (IPLC / DPLC)
International IP Services
PTCL Metro Fibre Network
Interconnection Services
Wavelength Services
White Label Services
Calling Cards & LDI
Payphones
Network Capacity Services
Broadband
10. Home and Personal Services
PTCL Landline
Vfone
Smart TV
Pakistan Package
Calling Cards
Phone and Net
Conference call
Identical number service
Broadband
Broadband Pakistan
Evo wireless
Web hosting
Dial up internet
Dialup vfone
11. Implementation of ERP
Oracle based Accounting system
Computerized record of all employees
Computerized record of traffic relating to local, NWD and International
calls help management in Network Planning, Call Routing and pricing.
ERP (SAP based), restructuring, B& CC etc.
12. Suppliers
Input TIP from Haripur
Internal inputs also from Siemens, Erricson
Huawei out door
Optical fiber system from Z-T china including DSL facility
Alcatel
NEC
J.S telecom
ZTE
14. Strength
PTCL enjoy monopoly
State of the Art International Gateway Exchanges & Satellite Earth
Stations
large earnings
good quality international connectivity
Customer Base of over 4 million
Government support
15. Weakness
Image – Government organization
Image – Lack of customer focus
Image – Outdated people and technology (perception)
Lack of aggressive marketing
Lack of customer services
Ambiguous management style
Lack of corporate culture
Social responsibility
16. Opportunity
Growth in telecommunication industry
More aware and technology understanding
Market open for more number of products
Introduce High Value Added Products
Time to establish brand loyalty
17. Threats
Exposure to market competition
Migration to Cellular Networks
Ability to Attract & Retain Quality Professionals
Reduction in International Settlement Rates
19. Product
IN Based Value Added Service
Internet facility
0800 80800 Toll Free
Customer services center
Basic Services (PSTN Lines)
Package of seven special services
Digital communication all around the world
PTCL Calling Cards Domestic & International
Premium Rate (0900) & Virtual Private Network Service.
Voice
Data & Video
Voice Messaging Service (VMS)
20. Value Added Service
Collocation Facilities
Digital Subscriber Loop (DSL).
Universal Access Number (UAN).
Voice Mail & Messaging Services.
Calling Line Identification (CLI) service.
Digital features like Call Waiting, Call Transfer etc.
Universal Internet Number (UIN) - for ISP's Licensed only).
Integrated Services Digital Network ISDN-PRI, ISDN-Tele Plus.
Local/Domestic/International Leased bandwidth and point to point leased
lines.
22. Placement Strategy & Promotional Strategy
uses different media for promotion like
Print Media
Newspapers
Electronic Media
Local cables
Radio
Internet
Brochure
Bill Boards
23. Process
PTCL follow easy process for any value added services or if
subscribed to the new package
28. Business Buying Behavior conti..
Terms and Conditions
ISO Certification
Technical Documentations
Delivery
o Delivery Documents
Transportation
Taxes and Duties
Submission of Bids
29. Distribution Process EVO
Distribution of EVO through Direct Sales Point
PTCL Head PTCL CSC/OSS Customer
Supplier Quarter
(Warehouses) Exchanges
Distribution of EVO through Indirect Sales Point
PTCL Head Franchise Sub Customers
Supplier Quarter Dealers
(Warehouses)
31. Main Feature at PTCL
Providing 24/7 call centre and technical support.
Calling customers and getting their feedback.
Customer care department that could be reached through emails
Providing personalized account details that customer’s could check at
any time.
Online Complaint Registering System
Online Billing and Payment Option
32. Customer Care
Information stored in databases
Live chat support
FAQs
Technical Help
Smart Payment Solution
Contact Us
Career Opportunities
Get Connected
33. Cont…
Live Chat
Subscribe for updates
FAQs
Services and Coverage
Smart Payment Solutions
34. Internal Customers
Competitive Pay
Secure Working Environment
Employee Empowerment
Career Opportunities:
PTCL Core Values
36. Suggestions & Recommendations
PTCL should immediately change its Finance upper level of hierarchy
PTCL should also encourage the Billing On line system that each
The system of E-PAYMENT which although exist in PTCL finance
system but there is need of improvement this facility.
The return on deposit should be checked accordingly.
The cash generated from the operation must be utilized accordingly.
Each Region should allocate the funds at its own level.
PTCL should take the services of highly qualified financial analysts.