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Capitalizing on Mobile
    Moments that Matter

1
Good News for the Industry…
    Number of Automotive
    Entities Advertising on
    Mobile               169%
                       increas
                                 Auto is theTop 5
                          e      Mobile Advertising
                                 Vertical -- with spend
                                 growing by

                                 236%            in 2011




2
Bad News For Me…




3
None of Us Win With Mobile Ad Spend
      Alone

    Advertiser                                     Months Advertised
                   Jan       Feb       Mar   Apr    May     Jun        July   Aug   Sep   Oct
    Lexus
    BUICK
    Chevrolet
    Toyota
    Mazda
    Honda
    Kia
    Ford
    Nissan
    Subaru




4

Source: Nielsen Ad Relevance Jan~Oct 2011
The Purchase Path Has Changed
5
57%
    laptop
    ownership




6
53%
    smartphone
    ownership




7
19%
    tablet
    ownership
8
The Year of Smartphone Came Early for
    Kia




9
The Way We Engage Has Changed

         Surfing on the couch

          Searching on the go

         Seeking info, deals on the go



10
TV and Mobile Are Irrevocably
     Connected


                           70% of
                           tablet and
                           68% of
                           smartphone
                           owners said
                           they use their
                           devices while
11
                           watching
Mobile traffic
surged by 47%
on the day of
Super Bowl



                 Page views per
                 visit increased
                 by 56% during
                 the same week
FLASH POLL


The top 3 most
searched
categories via
mobile devices?
Mobile Users Are Looking for Us
                    % of Overall Google Queries that are Mobile (by category)

                   Restaurants                                          29.6%


                              Autos                                    16.8%

                             Cons
                             umer                                    15.5%
                              ele…

     Mobile search is used 32% more than PC search
     Smartphone users search over 20x per month on their phone
     71% of smartphone users have used search after seeing an ad


Source: Google company presentation, Macquarie Capital, March 2011
Our Window of Response Has
        Decreased

     70% mobile searches
     result in a call to a
     business, visit or
     purchase within the same
     day

     51% of auto searches
     result in purchases
     • 49% of mobile users
       wanted to purchase
       within the same day
15
Automotive Shoppers Look to Mobile
                   to Research Purchases

    Role of Mobile in Your Car Purchase


                                                 70%   consumers use mobile to
                                                       investigate vehicles




Source: Greystripe US smartphone audience 2/11
Top of the Funnel Cannot Be
              Ignored
       While visitors to online auto sites are growing at 30% year over year,
       visitors to mobile auto sites have grown 463%, more
       than 15 times the rate of growth for online visitation




17   Source: Jumptap 2011; Auto Shopper Behavior Study, Google & Compete 2011
Speeding Forward


18
Smartphones Will Dominate Social




           441                 391
      minutes per month    minutes per moth


19
Yet Not All Mobile Sharing Is
     Facebook
                                Preferred when sharing
                                content more casually
                                at larger scale


                                 48% of sharing on
                                 Kia mobile site is via
                                 Facebook


                                Preferred when sharing
                                with a specific group of
                                people for specific
                                purposes

                               66% of sharing on
                               Kia tablet site is via email



20
Rise of Tablets Will Happen Even
     Faster Than Smartphones

     Tablet visits will
     surpass
     smartphone visits
     by January 2013
     and generate over
     10% of website
     visits by early 2014




21
Tablet Is A Digital Marketers’ Do-
     Over

     Do not extend a device, extend the
     user
      Tablet and phone
       analytics indicate
       different usage
       focus – tablets skew
       toward
       “consideration”
       while phone skews
       “action”

22
Users Gravitate to Different Devices
     Based on Needs
                                          Build Your Initiation



                                               Choose Color

     ACTION                                                                         CONSIDERATION
                                              Choose Add-ons



                                               Summary Page



                          54%                                            16%
                        Leave Site                                     Leave Site


              When users build & price                            On the tablet site, upon
              their Kia on the mobile site,                       viewing the price
              they already know which                             estimate for a customized
              vehicle they want – very                            Kia, 37% view another
              rarely do they view                                 model, 14% rebuild the
              another model, 16%                                  same vehicle
              rebuild the same vehicle

23
Since Launching a Tablet
     Customized Site, Improvements
     Across All KPIs
                          Dealer searches
                               by 114%
                 Return visits
                    by 80%
                Visits
                   by
 Quick quotes   50%
     by 45%


24
Change Will Only Accelerate

      Mobile has tipped the scale of consumer
      control forever

      Smartphones and tablets will become the
      largest source of consumer insights

      Prioritize your efforts to understand the
      always connected consumer vs. the
      technologies
25
Thank You
26

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Mis tue 0845 ryan wein

  • 1. Capitalizing on Mobile Moments that Matter 1
  • 2. Good News for the Industry… Number of Automotive Entities Advertising on Mobile 169% increas Auto is theTop 5 e Mobile Advertising Vertical -- with spend growing by 236% in 2011 2
  • 3. Bad News For Me… 3
  • 4. None of Us Win With Mobile Ad Spend Alone Advertiser Months Advertised Jan Feb Mar Apr May Jun July Aug Sep Oct Lexus BUICK Chevrolet Toyota Mazda Honda Kia Ford Nissan Subaru 4 Source: Nielsen Ad Relevance Jan~Oct 2011
  • 5. The Purchase Path Has Changed 5
  • 6. 57% laptop ownership 6
  • 7. 53% smartphone ownership 7
  • 8. 19% tablet ownership 8
  • 9. The Year of Smartphone Came Early for Kia 9
  • 10. The Way We Engage Has Changed Surfing on the couch Searching on the go Seeking info, deals on the go 10
  • 11. TV and Mobile Are Irrevocably Connected 70% of tablet and 68% of smartphone owners said they use their devices while 11 watching
  • 12. Mobile traffic surged by 47% on the day of Super Bowl Page views per visit increased by 56% during the same week
  • 13. FLASH POLL The top 3 most searched categories via mobile devices?
  • 14. Mobile Users Are Looking for Us % of Overall Google Queries that are Mobile (by category) Restaurants 29.6% Autos 16.8% Cons umer 15.5% ele…  Mobile search is used 32% more than PC search  Smartphone users search over 20x per month on their phone  71% of smartphone users have used search after seeing an ad Source: Google company presentation, Macquarie Capital, March 2011
  • 15. Our Window of Response Has Decreased 70% mobile searches result in a call to a business, visit or purchase within the same day 51% of auto searches result in purchases • 49% of mobile users wanted to purchase within the same day 15
  • 16. Automotive Shoppers Look to Mobile to Research Purchases Role of Mobile in Your Car Purchase 70% consumers use mobile to investigate vehicles Source: Greystripe US smartphone audience 2/11
  • 17. Top of the Funnel Cannot Be Ignored While visitors to online auto sites are growing at 30% year over year, visitors to mobile auto sites have grown 463%, more than 15 times the rate of growth for online visitation 17 Source: Jumptap 2011; Auto Shopper Behavior Study, Google & Compete 2011
  • 19. Smartphones Will Dominate Social 441 391 minutes per month minutes per moth 19
  • 20. Yet Not All Mobile Sharing Is Facebook Preferred when sharing content more casually at larger scale 48% of sharing on Kia mobile site is via Facebook Preferred when sharing with a specific group of people for specific purposes 66% of sharing on Kia tablet site is via email 20
  • 21. Rise of Tablets Will Happen Even Faster Than Smartphones Tablet visits will surpass smartphone visits by January 2013 and generate over 10% of website visits by early 2014 21
  • 22. Tablet Is A Digital Marketers’ Do- Over Do not extend a device, extend the user  Tablet and phone analytics indicate different usage focus – tablets skew toward “consideration” while phone skews “action” 22
  • 23. Users Gravitate to Different Devices Based on Needs Build Your Initiation Choose Color ACTION CONSIDERATION Choose Add-ons Summary Page 54% 16% Leave Site Leave Site When users build & price On the tablet site, upon their Kia on the mobile site, viewing the price they already know which estimate for a customized vehicle they want – very Kia, 37% view another rarely do they view model, 14% rebuild the another model, 16% same vehicle rebuild the same vehicle 23
  • 24. Since Launching a Tablet Customized Site, Improvements Across All KPIs Dealer searches by 114% Return visits by 80% Visits by Quick quotes 50% by 45% 24
  • 25. Change Will Only Accelerate Mobile has tipped the scale of consumer control forever Smartphones and tablets will become the largest source of consumer insights Prioritize your efforts to understand the always connected consumer vs. the technologies 25