Using Process Mapping with Metrics (SCOR example) http://measuredperformance.blogspot.com

1. Decomposing Metrics S1 D1 S1 M2 S2 D2 M1 D1 S1 S2 D1 M1 S1 Cycle Time Schedule Achievement Perfect Order Fulfillment Delivery Performance Supplier on time delivery Perfect Order Fulfillment Supplier on time delivery Perfect Order Fulfillment On Time In Full Docs Damage On Time In Full Docs Damage Revenue Accounts Receivable Cash Flow European RM Supplier Key Other RM Suppliers Consumer Alpha Regional Warehouses RM Suppliers Consumer ALPHA Horizontal Decomposition Verical Decomposition