Personal Information
Organização/Local de trabalho
Edinburgh, United Kingdom United Kingdom
Cargo
Head of Design Forward - LBG, Building Design-Led Organisations, Certified CX Professional, TEDx speaker at TEDxOmagh
Setor
Apparel / Fashion
Sobre
[all views expressed here & in any social media are my own & not those of the companies I work for & with]
I am a Head of / leader in Service Design & a Certified Customer Experience Professional (CCXP) who has worked across a range of industries and challenges. My focus is on creating customer centred organisations who deliver profitability through meaningful customer experiences.
Saying I'm a designer doesn't really cut to the heart of what I do though - I help build and lead capability within your organisation over and above my own ability to design experiences.
I believe that putting the customer at the heart of your organisation will deliver both immediate improvements and sustai...
Marcadores
cx
loyalty
design thinking
sd
customer-led business
ux
customer experience
roi
service design
Ver mais
Apresentações
(2)Gostaram
(14)Embedding Design Thinking at Sony to accomplish Business Strategy
Andrea Picchi
•
Há 6 anos
Meet Generation Z: Forget Everything You Learned About Millennials
sparks & honey
•
Há 9 anos
The Future of User Interfaces
Jason Mesut
•
Há 9 anos
Design Patterns in Social Media: The Hero's Journey will be Twitter-ed
Ed Schipul
•
Há 15 anos
Roger’s Personal Note to XL Leaders on the XL Transformation
XLNation
•
Há 15 anos
Phil McKinney - On Killer Innovation
Phil McKinney
•
Há 17 anos
Understand Innovation in 5 Minutes
Gordon Graham
•
Há 17 anos
Unlocking Cool - By Jeremy Gutsche, TrendHunter.com
Jeremy Gutsche / Trend Hunter
•
Há 17 anos
Design for the World
Gustavo Machado
•
Há 17 anos
Nokia brand & design priorities
whatidiscover
•
Há 17 anos
Shift Happens
Jeff Brenman
•
Há 17 anos
Accelerator Workshop "After"
Yvonne Shek
•
Há 17 anos
Usability Coach Y Shek
Yvonne Shek
•
Há 16 anos
Personal Information
Organização/Local de trabalho
Edinburgh, United Kingdom United Kingdom
Cargo
Head of Design Forward - LBG, Building Design-Led Organisations, Certified CX Professional, TEDx speaker at TEDxOmagh
Setor
Apparel / Fashion
Sobre
[all views expressed here & in any social media are my own & not those of the companies I work for & with]
I am a Head of / leader in Service Design & a Certified Customer Experience Professional (CCXP) who has worked across a range of industries and challenges. My focus is on creating customer centred organisations who deliver profitability through meaningful customer experiences.
Saying I'm a designer doesn't really cut to the heart of what I do though - I help build and lead capability within your organisation over and above my own ability to design experiences.
I believe that putting the customer at the heart of your organisation will deliver both immediate improvements and sustai...
Marcadores
cx
loyalty
design thinking
sd
customer-led business
ux
customer experience
roi
service design
Ver mais