The document discusses implementing a SMS reference service for the Millennial generation using Google Voice. Millennials are heavy users of texting, with half sending 50+ texts per day. An SMS reference service would allow library patrons to ask questions via text message. Setting up the service through Google Voice is easy and free - you claim a phone number, verify it, and can begin texting. The service could be used for circulation notices, feedback, and promoting programs.

1. 15 Minute SMS Reference Service Presentation by Matthew Doyle, MLIS For The Stockton Library Search Committee

9. Sign in using your Google account

10. Click “I want a new number”

11. Choose your number and create a pin

12. Add a forwarding phone to verify

13. Congratulations! Let the texting begin

16. Questions?