Marcelo Correa
165
Seguidores
Personal Information
Organização/Local de trabalho
São Paulo Area, Brazil Brazil
Cargo
IT Compliance, Indicators and Process Manager
Setor
Apparel / Fashion
Sobre
PERFIL TAMBÉM EM PORTUGUÊS
------------------------------------------------------
12 years of experience in information technology.
Hands-on Manager with a focus on improve the service support and service delivery, through the best practices in Governance - Processes and Compliance.
In the past, I worked as Consultant (IT and Business areas), Auditor, Trainer and Teacher.
Expertise:
• IT Services Improvement Program Management, including Processes and Flow charts (Swim Lane - ARIS and VISIO), Rules and Procedures, Indicators (KPI) etc.
• Implementation of ITSM Processes, including Service Catalogue, Event, Incident, Service Request, Information Request, Problem, Change, Acces...
Marcadores
itil
esquema de qualificação
Ver mais