1.3 Kofax Partner Connect 2013 - Investment in Unsere Partner
1. PartnerConnect Deutschland
Frankfurt, 31. Januar 2013
EMEA – Channel & Alliances FY13
- Our investment in Partners
Peder Daxberg – Senior Director, EMEA Channel & Alliances
Eva Schluppkotten – Director, Field Marketing & EMEA Channel Marketing
Rene Wenzel – EMEA Instructor
2. Today’s agenda
Kofax partner business FY12 & H1 FY13
Your feedback about Kofax
Kofax EMEA Partner Investment Plan FY13
Questions & Answers
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3. FY12 Partner Results
FY12 WW partner sales up 10% YoY
Avg. revenue per partner grew by 30%
Avg. partner deal size grew 29%
Number of partner deals >$75k grew 18%
Added 39 new partners that made a significant revenue contribution
FY12 Partner revenue was 61% of Kofax WW license sales
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4. FY13-H1- A strong start with Partners
100%
90%
80%
70%
60%
50%
Direct
40% Partner
30%
20%
10%
0%
FY12 FY13 FY12 FY13 FY12 FY13 FY12 FY13 FY12 FY13 FY12 FY13 FY12 FY13 FY12 FY13 FY13
UK Belux Nordic Ger CEE Latin Italy Emerging MV
We do more business with partners in most regions- Germany particular
strong shift
Enablement is a key focus for Kofax to continue to drive partner growth
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6. Net Promoter Score (NPS) defined
How likely would you be to recommend to a friend or colleague?
NPS is a simple, powerful metric that is intuitive at all levels of the organization.
Improvements are achieved through an organizational focus on improving the
customer experience, creating Promoters and reducing Detractors.
7. 2012 Partner Relationship Survey - Summary
Baseline Performance
NPS of +27 is a significant increase year over year
Fuelled by Kofax relationship improvement initiatives
Response rate of 20% is slightly up year over year
Key NPS Findings
Significant increase for both AMS (up 26 points) and EMEA (up 27 points) in
2012
NPS remains highest for Platinum Partners (+40), with a significant improvement
for Gold Partners (+32)
Drivers of Loyalty (based on quantitative and comment analysis)
Kofax PRODUCTS are universally held in high regard and serve as the basis for
strong partner loyalty
MAINTENANCE & RENEWALS remains an area for improvement
Perception of EASE OF DOING BUSINESS, PARTNERSHIP, and DIRECT
SALES varies widely, but continues to improve
8. Net Promoter
Performance
NPS Distribution: 2011 vs. 2012 Comparison
Kofax Partner NPS is significantly higher in 2012, with
fewer Detractors and more Promoters.
OVERALL KOFAX PARTNER NPS
NPS NPS
+3 +27
Significance Test Key
Base for comparison Significantly higher Significantly lower
9. Improving the Partner Experience, Top Down and Bottom Up
Successful Net Promoter programs have both operational and
structural elements. Operational improvements are driven at the
front line and generally focus on individual partners. Structural
improvements are broader in scope and deliver long term value.
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10. What drove the improvement in FY 2012?
Invested in Partner Relationships
Dedicated Partner Managers for Platinum partners
Gold & Silver Partner Outreach
Marketing Support
Leads program enhancements
Increased Partner Field Engagement
Increased communications/newsbriefs/webinars
Enhanced Training
Promotional Technical, Recertification & Product Sales Training
Pre-Sales Support
Technical pre-sales and scripted demos
90-day Renewals notifications
Pricing Strategy
Lower price bundling and competitive pricing
12. EMEA Key objectives - Summary
Expand existing & establish new partnerships to increase Kofax
reach and solution capabilities
Establish in Territories with limited direct coverage
Expand existing fruitful relationships (by product and/or geography)
Leverage the global Microsoft relationship
Enhance & execute EMEA Channel initiatives and offerings for
indirect business
Create visibility together with partners around Kofax and partner
solutions (marketing events with partners & partner events)
Improve partner sales enablement and training certifications
agreed in mutual Partner plans.
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13. Changes made in EMEA to meet objectives
Further investment in Partner Relationships
Integration of the POS team into the Channel team - VRS & Express now
available directly from Kofax to Kofax resellers.
Additional territory CAMs been recruited in FY13
Dedicated Channel Marketing function established to improve partner Marketing
Support
Enablement & Sales support
Promotional technical, recertification & product sales training
PartnerConnect event series
New Partner portal launched- prm@kofax.com
Unlimited users
Communication centre
Sales tools - Storyboards and demos
Marketing & Communication
Possibility to run campaigns with Kofax
Quarterly Campaigns-in-a-Box
Lower price bundling and competitive pricing
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15. Partner possibility to resell MV & KCS in EMEA
Kofax can now offer a Kofax resellers (Capture) to resell KCS &
MV without formal certifications in place
Resell conditions:
Silver (25%) margin on licenses for all Resellers
Standard 15% discount on PS per existing resell contract
15% discount on support, if they do not take first line support / are not certified
Deal needs to be signed by Reseller- our resell terms apply
Referral conditions:
15% referral margin on licenses only- 0% on PS and support
Referral document needs to be signed & Kofax sign the contract
Please contact your Kofax contact for further assistance!
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16. New Capture Bundles – Contents
Feature Description Capture Starter Capture Full
Bundle Bundle
Kofax Enterprise Capture Page Pages that can be scanned or imported
Volume
Kofax Enterprise Capture Concurrent computer connections running a
Stations Kofax Capture Application (for example, Scan,
Release and Validation)
Kofax Transformation Modules KTM Layout Classification/Separation,
for Forms Document Review, Zonal Extraction, and
Thick/Thin Client Validation
Kofax Import Connector – Email Importer for documents received via email or
and Fax fax
VRS Elite Image cleanup and enhancement capabilities
Enhanced Barcode Enhanced barcode reading accuracy and
barcode type support
Full Text PDF Generation of searchable PDF files that contain
both image and OCR text
Kofax Reporting Cross-product reporting suite that collects data
in a central repository and provides various
canned reports
20. What you should come to us for…
Help to expand your Kofax business:
Take on additional Products and get Trained
Plan to expand into new Territories or Verticals
Help building Campaigns or Customer Success Stories
Escalation, if needed, to solve Partner related issues:
Partnership planning
Contracts
Portal access
Others
22. Partner Enablement & Kommunikation - Strategie
Jährliche weltweite Veranstaltungen
Transform - März Catalyst - März
Lokal vor Ort: Partner Connect Veranstaltungen
UK SE UAE DE CH AT IT FR BeNeLux ES PT
Online / Telefon: Partner Kommunikation
Outreach Produkt Promotions / Kampagnen Join-In
Webinare Newsletter Partner Portal
Program Updates Bundles in a Box Kampagnen
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23. Transform 2013 – Register Now
www.kofax.com/transform
On the Agenda March 11 – 13, 2013
• Customer Presentations – Banking, Hilton San Diego Bayfront
Insurance, Healthcare, Government
San Diego, CA
• Hands-on Tips and Tricks Workshops
• Technology Sessions Register now!
• Great Network of Kofax Customers,
Partners, Executives and Specialists $1195 rate
Early Bird Rate available through December 31, 2012
24. Kofax EMEA Partner Connect Reihe
Goal:
• At least 2
PartnerConnects / Q
• Communicated 6
months in advance
PartnerConnect Page
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25. Gemeinsame Marketing Aktionen & Marketing Unterstützung
Gemeinsame Marketing- und Businessplanung – auf Nachfrage
Quartalsweise: Produkt Specials mit unterstützenden Materialien
NEU - Join-in Kampagnen in Zusammenarbeit mit einer Agentur
Sie erhalten ein komplettes Paket
Thema & Positionierung
E-Mail & Landing Page – mit Ihrem Firmenlogo
Direktmailing nach Bedarf & Planung
Sie nehmen teil & tragen bei
Einen vorab definierten Betrag (je nach Komplexität der Kampagne)
Die Datenbank der Kontakte, die Sie anschreiben wollen (die Agentur
unterzeichnet Ihr NDA)
Die Nachverfolgung der Leads
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29. Kurse – Kofax TotalAgility
Kofax TotalAgility Boot Camp Training (12 Tage)
Kofax TotalAgility Level 1 Training (4 Tage)
Kofax TotalAgility Level 2 Training (2 Tage)
Kofax TotalAgility Dynamics Integration Training (1 Tag)
Kofax TotalAgility Reporting Training (1 Tag)
Kofax TotalAgility SharePoint Integration Training (1 Tag)
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30. Kurse – Kofax MarkView
MarkView 7 AP Solution Design Level II (2,5 Tage)
MarkView 7.1 Server Administration - SAP Level I (3 Std)
MarkView 7.1 Server Administration-Oracle Level I (3 Std)
MarkView 7.1 Solution Administration - Oracle I (3 Std)
MarkView 7.1 Solution Administration SAP Level I (3 Std)
MarkView AP Advanced Troubleshooting Level II (1 Tag)
MarkView AP Advisor Operation and Administration (2,5 Std)
MarkView with Transformation Administration (2 Std)
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31. Kurse – Kofax Communication Server
Kofax Communication Server Platform Fax (5 Tage)
Kofax Communication Server Platform Link (5 Tage)
Kofax Communication Server Enterprise (5 Tage)
Kofax Communication Server Advanced Links (5 Tage)
Kofax Communication Server Update (3 Tage)
Kofax Communication Server Administrator Training (3 Tage)
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32. Kurse – Whats new Trainings
What's New in Kofax Capture 10? (8 Std)
What's New in Kofax Transformation Modules 5.5? (8 Tag)
What's New in MarkView 7.1? (3 Std)
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34. Kurse - Learning format
Classroom
Classroom Trainings
Live Online
Kursteilnahme
On-demand Online
an einem Standort der Kofax
Computer Based
Kurse regelmäßig geplant
Onsite Trainings (EMEA-Weit 1 x pro Monat)
Der Kurs wird durch einen Trainer
geführt (interaktives Training)
Weltweit in den KOFAX Räumen
verfügbar
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35. Kurse - Learning format
Classroom
Classroom Trainings - Locations
Live Online
Interactive training delivered
On-demand Online
online by a live instructor
Computer Based
Receive training
Onsite Trainings at any internet-connected location
Convenience of attending
a live class without travel expenses
Dubai, UAE
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36. Kurse - Learning format
Classroom
Live Online Trainings
Live Online
Interaktives online Training
On-demand Online
Computer Based Webex® Videokonferenz
Onsite Trainings Der Kurs wird durch einen Trainer
gehalten
Teilnahme von jedem Standort mit
Internetverbindung möglich
Teilnahme am “Classroom Training”
ohne Reisekosten
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37. Kurse - Learning format
Classroom
On-demand Online Trainings
Live Online
Training und Zertifizierung
On-demand Online
ohne das Büro / Homeoffice zu verlassen
Computer Based
Aufgezeichnetes Training
Onsite Trainings
Inhalte Browser-basierend
Übungen werden auf einem
remote Server durchgeführt
Keine Installation
am eigenen PC notwendig
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38. Kurse - Learning format
Classroom
Computer Based Trainings
Live Online
Komplettes Kursmaterial wird von der
On-demand Online
KOFAX Webseite geladen
Computer Based (Software, Lizenz, Kursmaterial)
Onsite Trainings Kursmaterial kann mit anderen Personen
geteilt und wiederverwendet werden
Keine zeitliche Begrenzung
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39. Kurse - Learning format
Classroom
Onsite Trainings
Live Online
Kofax standard Kurse und jedes
On-demand Online
beliebiges Kofax Thema kann mit einer
Computer Based Gruppe von Personen diskutiert werden
Onsite Trainings Beispiele für Onsite Trainings:
Kofax Capture Onsite Training
VRS Elite Onsite Training
Best practices: Tabllen erkennung
Hands on trainings
Spezielle Kundenwünsche
Onsite Trainings werden in Englisch,
Deutsch und Französisch angeboten
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41. Training – Partner Program
Silver
15 % Rabatt auf jedes Training
Gold
15 % Rabatt auf jedes Training
1 x kostenloses Training pro Jahr
(Partner training Voucher)
Platinum
15 % Rabatt auf jedes Training
2 x kostenlose Training pro Jahr
(Partner training voucher)
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42. Training – Partner Benefit
Bessere Produktkenntnisse
Höhere Projektqualität
Weniger Zeitaufwand pro Projekt
15 % Rabatt für jede Registrierung
Kurs Dauer Listenpeis Rabatt Partnerpreis
Kofax Capture 10.0 Essentials 4 Tage 2.020,00 303,00 1717,00
Kofax Transformation Modules 5.5 4 Tage 2.690,00 403,50 2286,50
FOC Partner Training Vouchers können verwendet werden für:
Classroom Trainings
Live Online Trainings
Computer Based Trainings
On-demand Live Trainings
1 x Training-Voucher kann in 5 x Exam-Vouchers getauscht werden
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43. Training – Kofax Certified Capture Consultant Program
Kofax Certified Capture Consultant (KC3) Program
ist die höchste technische Auszeichnung der Kofax.
Drei Zertifizierungen sind notwendig:
Kofax Capture 10
Kofax Capture Network server 10
Kofax Transformation Modules 5.5
KC3 zertifizierte Consultants dürfen auf Ihren Visitenkarten
und in Ihren e-Mails Kofax Logos verwenden.
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44. Training – End User Benefit
15 % Partnerrabatt für jede Endkunden Anmeldung
Höhere Kundenzufriedenheit
Besseres Verständnis für die eigene Umgebung
Kunde erhält einen Überblick über die Kofax Produktfamilie
und deren Möglichkeiten
Neue Ideen um mehr bzw. weitere Dokumente
mit dem bestehenden System zu verarbeiten
Kunde kann sein System selbst überwachen
Weniger Supportcalls
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51. Special Offer
Only valid for registered Partner Connect resellers
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52. Special Offer
Nur gültig für Partner der PartnerConnect
Nur für folgende zwei Kurse gültig:
Kofax Capture Training
19.03.2013 – 22.03.2013
Frankfurt
Kofax Transformation Modules Training
09.04.2013 – 12.04.2013
Frankfurt
2 für 1
Sende 2 / Zahle 1
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