1. Library Survey
May-June 2013

2. Survey response rate
298 (43%) of households have
children 18 or younger.
701 responses received
Average household size is three.
• 503 respondents (75%) primarily use Main
• 95 (14%) primarily use Murray-Scholls
• 67 (9%) report visit another public library most often
• 6 (0.9%) don’t use libraries
76% use library at least once a week
18% use library at least monthly

3. How do you find out about events in
the community?
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Facebook
YourCityNewsletter
BeavertonValleyTimes
Oregonian
MetroParent
PDXKids
Kidzlist
Library’sWebsite
WCCLSWebsite
Flyers,brochuresorevent
monitoratthelibrary
Twitter
Pinterest
BeavertonResourceGuide
WashingtonCountyArtsGuide
Other:

4. How do you read/listen to books, etc?
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
Print Tablet SmartphoneComputer eReader Books on CD Other:

5. Where do you get ebooks?
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
I use the library’s free service
(Library2Go)
Amazon, Barnes & Noble, iTunes for a
fee
Other:
Why not use library materials?
Long waiting list, available for free on Amazon and
Project Guttenberg, don’t know how to use library service

6. How do you get movies & music?
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
Library (Free) Hulu NetflixRedbox or similar vendoriTunes AmazonNone of the aboveOther:
Why not use library materials?
Scratched CDs, limited selection, fine rate too high

7. Where do you spend your library time?
23%
5%
7%
2%3%
2%
0%
2%
24%
8%
1%
23%
Children’s Area
Teen Room
Internet Computers
Using personal laptop at tables
Newspapers & Magazines area
Quiet Reading Room
World Languages Room
Reference area
Browsing through books for adults
Browsing through non-book materials—
DVDs, CDs etc.
Meeting Rooms
Pick up materials that you have on reserve

8. Library Spaces
0
100
200
300
400
500
600
700
Caféstyleseatinginthe
entrywaylobby
Morecomfortablechairsin
theQuietReadingRoom
Comfortableseatingand
tablesneartheMeeting
Rooms
Outdoortablesandchairs
Interactiveplayspacesfor
children
Spaceforgroupstudy
Displayspaceforcommunity
art
Communitybookexchange
area(leaveone,takeone)
Digitallearningcenter—place
tolearnaboutnewtech
devices,createvideosand…
Roku(videostreaming
device)
InteractiveiPadsinChildren’s
area
DownloadKiosk—download
freevideos,music&eBooks.
Very Likely
Likely
Neutral/No Opinion
Unlikely
Very Unlikely

9. Other space ideas
• Coffee shop
• Spaces that are more quiet (no computer
typing allowed)
• Coupon exchange
• Display more art

10. Programs for Adults
0
100
200
300
400
500
600
700
Caregivingforagingordisabled
family&friends
Film/Book/WritingDiscussion
groups&workshops
Meettheauthorprograms
Health&Wellnessprograms
Programsontopicssuchas
history&currentaffairs
Jobhuntingworkshops
Do-It-Yourselfpresentations
Genealogy/oralhistory
Computertrainingclasses
PerformingArtsprograms
HandsonArts&Crafts
workshopsorclasses
Instructiononusinglibrary
sponsoredresearch&…
Socialeveningofboardgames
(Scrabble,Backgammon,etc)
Writers’workshops
Very Likely
Likely
Neutral/No Opinion
Unlikely
Very Unlikely

11. Programs for Children
0
20
40
60
80
100
120
140
160
180
200
Book discussion groups for Children Instruction on using databases for
children’s homework
How to use the library catalog
Very Likely
Likely
Neutral/No Opinion
Very Unlikely
Unlikely

12. Teen Programs
0
20
40
60
80
100
120
140
160
Book Discussion groups for Teens
(Grades 9-12)
Book Discussion groups for “tweens”
(Grades 5-8)
After school tutoring and homework
help
Very Likely
Likely
Neutral/No Opinion
Unlikely
Very Unlikely

13. Why don’t you use Beaverton Libraries?
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Librarynot
conveniently…
Owefinestothe
library
Inadequateparking
Doesnothave
materialsIwantor…
Notopenconvenient
hours
Toocrowdedand/or
noisy
Poorstaffservice
Iamtoobusy
Preferotheractivities
overreadingand…
Get
reading/movie/musi…
Notransportation
Other,pleasedescribe
Other comments: Farmer’s Market parking problems, live/work closer to another
library (also, this was a required question even if one uses the library)

14. Changes in library use in past 5 years
38.5%
54.1%
7.4%
No, I use the library about the
same
Yes, I use the library more often
Yes, I use the library less often
Comments: Increased/decreased free time, had children, stopped buying books
Murray-Scholls has made the library convenient/better parking there

15. Quality of service
0
100
200
300
400
500
600
StaffAvailability
StaffKnowledge
Helpfulnessof
Staff
Staffare
Personable/Courte
ous/Attentive
StaffEfficiency
Excellent
Good
Neutral
Unsatisfactory: Noise level, some staff interactions, temperature, loan periods

16. What do you like most?
Great knowledgeable staff
Great
space, selection, staff, efficient
checkout and interesting events
Book availability, ease of
reserving online management
Courteous, friendly, professional,
knowledgeable, as far as help
with computers tech savvy
I love how close I love to
Murray/Scholls Library
Stuff for kids like summer
reading program
Only place where we pay
taxes and don’t complain;
worth every dollar
Place holds from other libraries

17. Yelp Reviews