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[object Object],[object Object],[object Object],OBJECTIVES: After studying Chapter 3, the reader should be able to:
[object Object],KEY TERMS: Continued
[object Object],PREPARING FOR AN AUTOMOTIVE SERVICE CAREER ,[object Object],[object Object],[object Object],Continued
Interest in vehicles is also very important toward being successful as a professional service technician. Most techs enjoy working on vehicles, not only professionally, but also during their spare time. Many technicians own a project vehicle, which could include: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Continued
[object Object],Hand tools and tool usage.   Owning and experience using hand tools is important for a service technician. All techs are expected to be able to remove and replace parts and components as needed. Technical knowledge.   Knowing how all aspects of the vehicle works is not expected of a beginning service technician. It is important that the tech have a basic understanding of parts and procedures needed at least for routine service. Continued
No one expects a beginning service technician to know everything, but other technicians do not know what you do or do not know. It is usually assumed that the beginning technician will ask for help if they think they need the help. However, asking for help is very rare and requires the beginning technician to admit that they do not know something. Not asking for help can cause harm to the vehicle or the service technician. If in doubt—always ask. No one will be upset and learning the answer to your question will help in the learning experience. If in Doubt, Ask.
[object Object],Continued
[object Object],[object Object],[object Object],[object Object]
[object Object],Continued
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Visit  www.ayes.org ,[object Object],[object Object],[object Object],[object Object],The vehicle manufacturers involved in this program include: If the co-op education program is held at a community college, the dealership work occurs around the training sessions, usually the first or second half of a semester or on alternative semesters. Continued
[object Object],[object Object],[object Object],[object Object],Visit  www.toyota.com/about/tten/index.html The most common college programs include: Visit  www.gmasepbsep.com Visit  www.fordasset.com Visit  www.chryslercap.com Another factory sponsored program open to those who have completed a post-secondary automotive program is BMW STEP (Service Technician Education Program).  Visit  www.bmwusa.com/about/techtraining.htm Continued
[object Object],Continued
[object Object],Continued
[object Object],DEVELOPING AN EMPLOYMENT PLAN Continued
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Soft Skills   In addition, any career, including being a service technician, requires many people skills, often called  soft skills . These people-related skills include: Continued
Locating Employment Possibilities   Locating where you wish to work is a very important part of your career. Of course, where you would like to work may not have an opening and you may have to work hard to locate a suitable employer. First, select a shop or dealership where you think you would like to work because of location, vehicles serviced, or other factors.  Ask other technicians who have worked or are presently working there to be sure that the location would meet your needs. Continued
[object Object],[object Object],[object Object],[object Object],If looking for employment through a want ad in a newspaper or employment Web site, check the following:
[object Object],PREPARING A RESUME ,[object Object],[object Object],[object Object],[object Object],[object Object],Continued Personal Information: A good resume should include the following items:
 
[object Object],[object Object],Educational Information: ,[object Object],[object Object],[object Object],Experience and Skills Continued
[object Object]
[object Object],[object Object],PREPARING A COVER LETTER
 
No one is smart enough to be a liar. If you say something that is not true, then you have to remember what was said forever or your lie will often be discovered. If asked about your experience or knowledge, try to be as truthful as possible. Facts and skills can be learned and not knowing how to do everything that a shop may be involved with is not an indication that you will be rejected from the job opening. Always be Truthful.
[object Object],[object Object],[object Object],CONTACTING POTENTIAL EMPLOYERS
[object Object],[object Object],COMPLETING THE EMPLOYMENT APPLICATION
[object Object],THE INTERVIEW ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The  following may be a helpful guide: Continued
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],AFTER THE INTERVIEW
[object Object],ACCEPTING EMPLOYMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],After accepting the position, be sure to know exactly what day and time you will report to work and where your tools should be placed. Most places will show you around and introduce you to co-workers.
[object Object],TECHNICIAN PAY METHODS Continued
[object Object],[object Object],TECHNICIAN PAY METHODS Continued Continued ( cont. )
[object Object],[object Object],[object Object],[object Object],[object Object],FLAT RATE CHART 0.6 hour = 36 minutes 0.7 hour = 42 minutes 0.8 hour = 48 minutes 0.9 hour = 54 minutes 1.0 hour = 60 minutes Many service operations are greater than 1 hour and are expressed as such: 2.4 hours = 2 hours and 24 minutes 3.6 hours = 3 hours and 36 minutes
[object Object],[object Object],Continued
[object Object],[object Object],[object Object],Continued
[object Object],Continued
[object Object],[object Object],[object Object],[object Object],[object Object],A service technician earns more at a busy dealership with a lower pay rate than a smaller or less busy dealership with higher rate.
[object Object],[object Object],[object Object],[object Object],PAYROLL DEDUCTIONS Uniform costs, savings plan deductions, parts account deductions, weekly payments for tools also reduce your net “take-home” pay. Gross versus Net Compensation   Gross earnings are the total you earned during the pay period. Your paycheck will be for an amount called net earnings. Taxes and deductions taken from your paycheck may include all or most of the following:
To calculate the amount of income that will be earned using an hourly rate, do the following: Multiply the hourly rate times 2 and then times 1000. For example: $10 per hour  ×  2  ×  1000 = $20,000 per year. This easy-to-use formula assumes working 50 weeks (instead of 52 weeks in the year). The reverse can also be easily calculated: Divide the yearly income by 2 and then by 1000 = hourly rate For example: $36,000 per year / 2 = $18,000 / 1000 = $18 per hour Hourly Rate to Annual Income
[object Object],Continued
[object Object],[object Object],[object Object],In retirement, most experts agree that 4% of the total can be withdrawn each year and not reduce the capital investment. Four percent of $1,700,000 is $68,000 per year or over $5,600 per month every month for the rest of your life.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Not all service facilities offer all of these additional benefits. Additional Service Technician Benefits   Larger dealerships and service facilities often offer some or all of the following:
[object Object],[object Object],[object Object],HOUSING AND LIVING EXPENSES
Money earned does seem to quickly disappear. For example, if a soft drink and a bag of chips were purchased every day at work for $2.50, this amounts to $12.50 per week or $50 per month, which is $600 per year.  Use the following chart to see where the money goes. Income Labor rate per hour  number of hours worked  _______ Overtime pay, if applicable  _______ Part-time work on weekends  _______ TOTAL WEEKLY INCOME  _______ Multiply by 4.3 to get the  MONTHLY INCOME  _______ Where Does All the Money Go?
Monthly Expenses Car/truck payment  _______ Rent/mortgage  _______ Gasoline  _______ Food (groceries)  _______ Fast food or restaurants  _______ Heat and electric _______ Water and sewer  _______ Telephone (cell)  _______ Cable TV/internet access  _______ Clothing (including cleaning)  _______ Credit card payment  _______ TOTAL MONTHLY EXPENSES  _______
Most shops and dealerships hire service tech as employees. However, some shops or businesses will pay a tech for services performed on a contract basis. This means that you are not an employee, but simply paid for a service similar to having a plumber repair a toilet. The plumber  performs a service and is paid for the job, not as shop employee. An employer/employee relationship exists if the shop meets two factors: 1.  Direction —This means that the employer can direct the technician to report to work to perform service work. 2.  Control —This means that the employer can direct the hours and days when the work is to be performed and at the employer’s location. A contract labor association exists repairs are performed without both direction and control of the shop. If a contract labor basis is established, then no taxes are withheld and it is the responsibility of the tech to make necessary and required general tax payments and pay all taxes on time. Employee? Contract Labor?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],BECOMING A SHOP OWNER Many service technicians want to start and operate their own shop. Becoming a shop owner results in handling many non-automotive duties that some techs don’t feel qualified to handle, including:
An  entrepreneur  is a person who organizes and manages their own business assuming the risk for the sake of a profit. Many service tech have the desire to own their own repair facility. The wise business owner (entrepreneur) seeks the advice of the following people when starting and operating their own business. Find Three Key People ,[object Object],[object Object],[object Object]
SUMMARY ,[object Object],[object Object],[object Object],[object Object],Continued
[object Object],[object Object],SUMMARY ( cont. )
end

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Chapter 03

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  • 7. No one expects a beginning service technician to know everything, but other technicians do not know what you do or do not know. It is usually assumed that the beginning technician will ask for help if they think they need the help. However, asking for help is very rare and requires the beginning technician to admit that they do not know something. Not asking for help can cause harm to the vehicle or the service technician. If in doubt—always ask. No one will be upset and learning the answer to your question will help in the learning experience. If in Doubt, Ask.
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  • 17. Locating Employment Possibilities Locating where you wish to work is a very important part of your career. Of course, where you would like to work may not have an opening and you may have to work hard to locate a suitable employer. First, select a shop or dealership where you think you would like to work because of location, vehicles serviced, or other factors. Ask other technicians who have worked or are presently working there to be sure that the location would meet your needs. Continued
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  • 25. No one is smart enough to be a liar. If you say something that is not true, then you have to remember what was said forever or your lie will often be discovered. If asked about your experience or knowledge, try to be as truthful as possible. Facts and skills can be learned and not knowing how to do everything that a shop may be involved with is not an indication that you will be rejected from the job opening. Always be Truthful.
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  • 40. To calculate the amount of income that will be earned using an hourly rate, do the following: Multiply the hourly rate times 2 and then times 1000. For example: $10 per hour × 2 × 1000 = $20,000 per year. This easy-to-use formula assumes working 50 weeks (instead of 52 weeks in the year). The reverse can also be easily calculated: Divide the yearly income by 2 and then by 1000 = hourly rate For example: $36,000 per year / 2 = $18,000 / 1000 = $18 per hour Hourly Rate to Annual Income
  • 41.
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  • 45. Money earned does seem to quickly disappear. For example, if a soft drink and a bag of chips were purchased every day at work for $2.50, this amounts to $12.50 per week or $50 per month, which is $600 per year. Use the following chart to see where the money goes. Income Labor rate per hour number of hours worked _______ Overtime pay, if applicable _______ Part-time work on weekends _______ TOTAL WEEKLY INCOME _______ Multiply by 4.3 to get the MONTHLY INCOME _______ Where Does All the Money Go?
  • 46. Monthly Expenses Car/truck payment _______ Rent/mortgage _______ Gasoline _______ Food (groceries) _______ Fast food or restaurants _______ Heat and electric _______ Water and sewer _______ Telephone (cell) _______ Cable TV/internet access _______ Clothing (including cleaning) _______ Credit card payment _______ TOTAL MONTHLY EXPENSES _______
  • 47. Most shops and dealerships hire service tech as employees. However, some shops or businesses will pay a tech for services performed on a contract basis. This means that you are not an employee, but simply paid for a service similar to having a plumber repair a toilet. The plumber performs a service and is paid for the job, not as shop employee. An employer/employee relationship exists if the shop meets two factors: 1. Direction —This means that the employer can direct the technician to report to work to perform service work. 2. Control —This means that the employer can direct the hours and days when the work is to be performed and at the employer’s location. A contract labor association exists repairs are performed without both direction and control of the shop. If a contract labor basis is established, then no taxes are withheld and it is the responsibility of the tech to make necessary and required general tax payments and pay all taxes on time. Employee? Contract Labor?
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  • 52. end