Building a Sustainable Citizen-Centric Smart City Approach
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This document discusses building smart cities using a citizen-centric approach. It proposes using crowdsensing to identify issues reported by citizens through their preferred messaging channels. The reports would be analyzed to identify locations of problems and assign them to the proper authorities. Insights from big data analytics would help inform decision making. Benefits include increased accuracy in identifying issues and locations, better prioritization of problems, and cost reductions. Tips are provided to avoid pitfalls like ensuring buy-in from citizens and authorities, using gamification and social media channels citizens prefer, and developing citizen engagement strategies. Outsourcing app development expertise is recommended rather than cities trying to build these capabilities internally.
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Building a Sustainable Citizen-Centric Smart City Approach
- 1. favoriot Building a Sustainable Smart City Using a Citizen-Centric Approach Dr. Mazlan Abbas CEO - favoriot Email: mazlan@favoriot.com
- 2. favoriot The Final Aim of Smart City • To support better living, create more opportunities, support stronger and more cohesive communities and improve the quality of life overall for all residents • To make a better use of the public resources • Reducing the operational costs of the public administrations.
- 3. favoriot Multiplier Effect of Economic Growth via Technology With greater use of technology, a number of cities are accumulating data, delivering innovation, and enhancing lives of citizens. “What Is Our City’s Health Index?”
- 4. favoriot The Anatomy of Smart City
- 5. favoriot What is Your Pulse Rate? IoT solutions can help state and local governments reduce traffic congestion, respond more quickly to emergencies, reduce greenhouse gas emissions, and serve the citizen more effectively. Measure the Pulse of Your City
- 6. favoriot Discover How-To: Build Smart Cities through the eyes of the CITIZENS
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- 10. favoriot There’s a crime! No Parking Spaces! Flood is bad! No one is handling the garbage! Building is on Fire! Buses didn’t come on schedule! Pollution getting worse! Cities
- 11. favoriot Pipe leaking! There are fallen trees! Water is polluted! No lights in dorm! No projector! Someone is throwing rubbish! Vandalism! Campuses
- 12. favoriot Ad Hoc , Chaotic, VIRAL SMS Whatsapp Facebook Twitter Radio TV Capacity To Hear And Respond Traditional channels (web portals, emails, phone calls etc) and methods unable to handle effectively PEOPLE AUTHORITIES “Black hole” issue Mobile App
- 13. favoriot Building 3 types of cities 1. ROI-driven • the aim of rolling out smart city technologies is to generate income which pays for its deployment and more. There are many cities in the western hemisphere which fall into this category, such as Los Angeles, London. 2. Carbon-driven • The aim here is to reduce the carbon footprint and ideally become carbon neutral long-term. These are mainly cities in Middle and Northern Europe, such as Luxembourg, Helsinki, etc. 3. Vanity-driven • Finally, “vanity” driven cities are mainly driven by events where the entire world is watching and they want to be perceived as “modern”
- 14. favoriot Citizen-Centric • Building Trust Citizen-Centric Data-Driven Decision Smart Tools Responsive Cost Effective Accountable Transparent Collaborative
- 15. favoriot Vision - City Of The Future Open source and open data Make visible the invisible Sensing the city Provide tools for the citizens to interpret and change the workings of the city Technology may help mitigate the “black hole” problem.
- 17. favoriot We Build Cities Based on People-Centric Approach CROWDSENSING Get public and private parties to send reports via their smartphones and preferred messaging channels RANK&DECIDE Authorities decide and justify their next plan of action BUILDNEXT SMART APPLICATIONS LeverageinnovativeIOT solutionstosolvethe painpointsofpublicor privateorganizations. INSIGHTS Big Data Analytics are performed to get more useful insights ESCALATE&SOLVE Issues are assigned to proper field force, measure their effectiveness and notify the “reporters” using their preferred messaging channels favoriot APPROACH BUILDING THE NEXT SMART CITY APPLICATIONS IDENTIIFY Collect incident reporting, identify locations of issues and assign accordingly favoriot favoriot favoriot favoriot
- 18. favoriot favorsense the Cities favorsense is a CrowdSensing platform that allows public and private parties to build better Communities and Cities. favorsense CMP The public, private or communities can join hands in resolving any problems. favorsense Field Force The public, private or communities can join hands in resolving any problems. favorsense Insights Crowdsensing data are aggregated and decision making can be made based on the insights.
- 19. favoriot Benefits of Crowdsensing Method 1. Increased in Identifying Genuine Cases ~ 100% 2. Identify Accurate Locations ~ 99% 3. Better Prioritization ~ 50% 4. Increased Level Trust ~ 100 % 5. Cost Reduction ~ 50%
- 20. favoriot Tips to Avoid Pitfalls Citizen Engagement
- 21. favoriot Tip (1) – Buy-in From Both Segments • It requires the active participation of both parties. It’s like “chicken or egg” question. Who starts first? • Residents felt that their complaints would go down the deaf ears of the local councils – just like going down the black hole. • The local authorities that are sensitive to the citizens feel that the citizens need to channel their grouses into a proper channel rather than letting their anger on social media and become terribly viral.
- 22. favoriot Tip (2) – Publicity • If you ask 100 or 1000 people on the streets whether they have heard such application. We can almost guarantee you that none have heard that. • It’s easier to get a ridiculous publicity message across the WhatsApp rather than something which is more useful • ”Engagement fatigue” • Staff intensive • Time consuming • Little return of Municipal investment
- 23. favoriot Tip (3) – Finding The Concerned Citizens • Who are these people? What type of individuals that are concerned about the cleanliness or safety of the surrounding. • The NATO and the SELFIES – the non- concerned citizens
- 24. favoriot Tip (4) – Gamification If Necessary • People wants an incentive to participate in crowdsourcing initiative. Either get themselves paid in monetary or prizes. • The other way is to gamify the app in such a way that gives some form of status within the community app. Give them points and elevate them into a different status or higher rank on the leadership board. • Launch contest with prizes for being the most active users.
- 25. favoriot Tip (5) – Pressure Groups • No administrators of the cities would love to receive complaints every day. Nobody likes to handle hundreds or thousands of complaints each day throughout the whole year. But if they did not manage and close the complaints, how could they solve all the problems which are already in the queue? • Why need to be in a reactive mode when local councils can be proactive? • Sometimes, city authorities need a little push or “pressure” from the people.
- 26. favoriot Tip (6) – Social Media Channels • The most popular official channels by local councils are either through phone, fax, web portal or email. But technology has rapidly changed the landscape of communications with the advent of smartphones, mobile Internet, and Social Media. • Allow the citizens to communicate on their favorite social media channels. “One App to Bind Them All”
- 27. favoriot Tip (7) – In-House Vs Outsource • It’s NOT only the front-end but also the backend system. • Thus, a lot of cities who thought that they could just develop the mobile app (i.e. the front-end) in-house did not realize what they are going to end up. • Nearly all local council IT departments are not set up as a product development house. The budget given to them are only enough to operate, manage and maintain the IT system but not to become innovative and develop their application.
- 28. favoriot Tip (8) – Product Roadmap • Handling a continuous development and future enhancement of the backend system requires a sustainable IT support resources. • New technology emerges and thus it must quickly be adapted with the current process workflow. • Developing and supporting this in-house will probably give the IT department of the local council a horrible nightmare that they will always regret.
- 29. favoriot Tip (9) – Smart City Vision
- 30. favoriot Tip (10) – It’s NOT An IT Job! • Of course, any IT company can develop the mobile app. • However, IOT requires different skills that encompass embedded programming, understanding different communications protocols, cloud services, and big data analytics.
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- 33. favoriot IoT eBooks 1) IoT Notes – Great to use for your IoT lectures! 2) Your IoT Journey – Compilation of best Blog articles on IoT