2. Since 1989, we have designed, implemented and supported
network infrastructure solutions for over 400 companies in Western
Canada.
Our diverse client base includes the following industries: Oil &
Gas, Manufacturing, Legal, Retail, Health Care, Education, and
several charities.
The Graycon Preferred Solution is based on a myriad of client
experience and Graycon intellectual property.
Offices in Calgary, Edmonton, Red Deer, Saskatoon, Kelowna and
Kamloops
We are a team of 150+ highly skilled IT professionals.
3. • A clear definition of who we
are, what we do, what we
value and how we grade
Client Grayconian
ourselves. Satisfaction Happiness
• From overall company
performance to team success Karma
(Reputation, Image &
Sustainable
Charitable Efforts)
Profitability
to individual appraisal, our
Scorecard is our unifying
measure.
5. Graycon is a network infrastructure solutions firm that specializes in
the design, implementation, and support of all network
infrastructures.
We have five distinct Practices:
• Infrastructure
• Managed Services
• Network
• Security
• Strategy
6. Graycon offers complete network infrastructure solutions through:
• our five “practices”
• subject matter experts (SMEs)
• partnering with related solution providers
Our consultative sales model emphasizes a complete infrastructure
approach, and is not limited by quotas.
Clients receive a long-range approach to infrastructure
management through our practice areas:
Infrastructure > Managed Services > Network > Security > Strategy
7. IT Manager
Monitoring
Service Desk
Support & Maintenance
IT Strategy Security
Operational
IT Controls Effectiveness Routing and Switching
BCM Unified Communications
Governance Wireless
Security Server systems
Assessments* Network/ Remote Access
Strategic
Guidance
Infrastructure Server Services
Improvements Messaging
Storage
Virtualization
8. IT Infrastructure encompasses all areas within a technology network.
The infrastructure acts as the foundation for all technology processes
and devices allowing the components to interact and deliver business
services.
Solutions offered within our Infrastructure Practice:
• Infrastructure Assessment
• Messaging
• Remote Access
• Server Systems
• Storage
• Virtualization & Consolidation
9. Infrastructure Assessment
The IA is best defined as a point-in-time snapshot to evaluate
network functionality and design.
Messaging
Solutions for email, instant messaging, mobile handheld
communications and online presence.
Remote Access
Extending secure, flexible access and application presentation
solutions to a corporations' network for employees at branch
offices, teleworkers, and users who are traveling.
10. Server Systems
Enterprise hardware and software solutions presented on Server
Class hardware.
Storage
Solutions requirements to meet data storage, archiving and access
including SAN, NAS, and tape media.
Virtualization & Consolidation
Through the consolidation of physical systems in the data center
onto servers with virtual infrastructure, organizations experience
lower total cost of ownership of servers, higher server
utilization, increased operational efficiency, and improved
manageability.
11. Graycon has built an extensive support team capable of meeting a
company's IT support demands. Our Managed Services Practice has
evolved since 1989 to offer professional support processes, with
customer-specific flexibility.
Solutions offered within our Managed Services Practice:
• IT Management
• Monitoring Services
• Planned Service and Support
• Service Desk
12. IT Management
Proactive IT management leads to effective proper technical
investment and procurement decisions while maintaining
accountability and business alignment.
Monitoring Services
Our predictive monitoring tools and complementary service teams
enable businesses to monitor, manage and make real time decisions
around data, network, servers and connectivity detecting and fixing
problems before they impact your business.
13. Planned Service & Support
Day-to-day maintenance and support of all network infrastructure
components: scheduled maintenance tasks; break/fix issues; and
full problem resolutions.
Service Desk
Real-time, 24/7 response for clients with service levels and business
demands on their networks, systems and applications beyond the
standard business day.
14. Graycon’s Network Practice provides highly skilled and certified
resources to architect and support complex network environments.
We have broad solution experience across multiple networking
vendors and can provide the highest level of knowledge in the most
complex networking environments.
Solutions offered within our Network Practice:
• Routing & Switching
• Unified Communications
• Wireless
15. Routing & Switching
Solutions providing core access and network interconnectivity.
Unified Communications
Solutions (such as VoIP) to integrate your voice, data, and video
requirements over one network.
Wireless
Solutions providing secure, scalable, wireless access to the
corporate network.
16. The Graycon Security Practice provides the expertise and solutions
required to manage the security risks associated with operating a
business in today’s technology climate.
The following portfolio of solutions is leveraged by our clients to
understand, mitigate and govern their information and IT security
needs:
• IT Security
• Security Assessments
• Security Governance
17. IT Security
Leveraging technologies to address security risks is often the most
effective solution. The challenge is determining what product is
best, and finding the resources and time for implementation and
integration.
Security Assessments
Understanding the problem is the key to finding a solution. When it
comes to IT and information security, the market is changing quickly
and new vulnerabilities and risks are realized each day. Graycon’s
Security Assessment Services help our clients understand their
current security posture and provides recommendations as to how
to address their risks.
18. Security Governance
The policies and procedures related to a company’s information
security and IT practices formally define how information security is
being managed in the organization. These include high level
policies; everything from acceptable use policies to technical
procedures for hardening systems. Graycon’s staff has expertise in
reviewing these controls and creating a custom security program
that reflects our clients’ needs.
19. Ultimately, the goal of our Strategy Practice is to align IT with your
business; provide guidance on long-term strategic investment, use and
allocation of IT resources and capabilities; manage risk so that the
business may maximize the utilization of technology, and minimize the
exposure generated by this dependency; and develop an executable
Roadmap that allows for the coordinated management of IT operations.
Solutions offered within our Strategy Practice:
• Business Analysis Advisory Services
• Disaster Recovery & Business Continuity Management
• IT Controls (ITCs)
• IT Governance
• Technology Planning
20. Business Analysis Advisory Services (BAAS)
BAAS focuses on gathering and analyzing business requirements for
the purpose of recommending technology and process solutions that
are in alignment with your business.
Disaster Recovery & Business Continuity Management (DRBCM)
DRBCM is the group of strategies and procedures that your
organization should follow to ensure the risk of incidents or disaster
is limited, and the impacts on your business are reduced. This
solution focuses on risk mitigation and the process for continuing
and recovering operations in the event of a business disruption.
21. IT Controls (ITCs)
ITCs is a solution focused on assisting your organization in meeting
the demands of regulatory compliance. With an emphasis on the
components that establish how IT networks are managed, Graycon
develops the controls that are embedded within IT processes. This
results in a reliable operating environment which supports the
effective operation of application controls.
22. IT Governance (ITG)
ITG is a solution to help ensure that IT creates value for your
organization in alignment with its strategic objectives, while
managing IT-related risks.
We develop an understanding of your context, and help implement
an appropriate IT Governance framework based on best
practices, research and our experience.
IT Governance is focused on assisting your organization implement
appropriate controls to monitor IT performance.
23. Technology Planning
Technology Planning takes a look at your processes, plans, policies
and stakeholder requirements in order to develop a Technology
Plan that is aligned with the strategic direction of your business.
Areas addressed:
• Policy and Procedures
• Software Inventory and Licensing
• Hardware & Software Lifecycle Management
• Project Portfolio,
• Security Assessment
• Network Infrastructure and Network Management
• Technology Team Reviews
