Original Title: Diversity - How and Why? Event: TechTrends18 Berlin Martina is a UX Psychologist, Strategist and Designer, who was invited to give her opinion to the whole Diversity debate, by being given the opportunity by @Talent to explore a new topic - something away from her usual UX-presentations. Being a psychologist she changes the perspective to ourselves, by emphasising, that a healthy approach to difficult people, topics and emotions should be what we strive for, to achieve real diversity. But she also points, that it is not possible for everyone to do something, as not everyone has the same chances. Hence it is important to stand up and live up to our good intentions.

1. @MartinaMitz
How and Why?
ACHIEVING DIVERSITY
28th November 2018

2. @MartinaMitz
The Current Diversity Debate
DIVERSITYTODAY 💬

3. @MartinaMitz
Race Culture Gender

4. @MartinaMitz
Race Culture Gender
• Nationality
• Language
• Appearance
• Religion
• Ethnicity
• Traditions
• Gender Identity
• Sexual Orientation
• Tolerance
Innovation | Workplace Diversity | Multi-cultural | Leadership

5. @MartinaMitz
Innovation | Workplace Diversity | Multi-cultural | Leadership
Race Culture Gender
• Nationality
• Language
• Appearance
• Religion
• Ethnicity
• Traditions
• Gender Identity
• Sexual Orientation
• Tolerance

6. @MartinaMitz
Inclusion | Respect | Acceptance | Openness
Race Culture Gender
• Nationality
• Language
• Appearance
• Religion
• Ethnicity
• Traditions
• Gender Identity
• Sexual Orientation
• Tolerance
Innovation | Workplace Diversity | Multi-cultural | Leadership

7. @MartinaMitz
but ask…
I COULDN’T
HELP 🙈

8. @MartinaMitzimage: https://www.peoplescout.com/racial-and-ethnic-diversity-in-the-workplace/
WAS THIS THE GOAL OF THE WHOLE DEBATE?

9. @MartinaMitz
OR WAS IT ABOUT WINNING THE DIVERSITY-RACE?

10. @MartinaMitz
…then here's a surprising solution:
IFTHAT'S ALL
THERE ISTO IT…

11. @MartinaMitz
By Arwa Mahdawi
video: https://goo.gl/e3KVMs

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RENTAMINORITY.COM
source: rentaminority.com

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RENTAMINORITY.COM
image: https://www.peoplescout.com/racial-and-ethnic-diversity-in-the-workplace/

14. @MartinaMitz
😳
YOU HOPETHAT’S A
JOKE RIGHT?

15. @MartinaMitz
to OURSELVES!
TIMETO SWITCHTHE
PERSPECTIVE

16. @MartinaMitz
What can WE do?
WORK ON:
Creating a constructive approach with:
• difficult people and topics
• unpleasant emotions
But also, creating equal chances

17. @MartinaMitz
HOW?
PATIENCE
EMPATHY 2-WAYS
EMBRACING THE
UNCOMFORTABLE
STANDING UP
1.
2.
3.
4.
exercising:

18. @MartinaMitz
1.
2.
3.
4.
HOW and WHY?
PATIENCE
EMPATHY 2-WAYS
EMBRACING THE
UNCOMFORTABLE
STANDING UP
because:
Our brains are lazy.
We react emotionally…
Tension makes us move.
Not everyone has the same chances
exercising,

19. @MartinaMitz
• Prefer auto-pilot (in over 90% of the cases)
• Jump quickly to conclusions
• Especially when under pressure
• Tend to be superficial
Let’s play a game…
1. Our Brains are Lazy
image: https://www.industryweek.com/sites/industryweek.com/files/styles/article_featured_retina/public/uploads/2014/12/
lazy-brain.jpg?itok=IyvVa7Tl

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Killer orVictim?
1 2 3
4 5 6
source: google.com; various online newspapers

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Anyone who had it all right?
1 2 3
4 5 6
R.I.P. Missing
R.I.P.
source: google.com; various online newspapers

22. @MartinaMitz
Our first impressions aren’t always right!
• Realise initial impulses
• Go beyond first impressions
• Get more info/context first
• Mum’s advice: “Count to 3 before you react.”
1. PATIENCE

23. @MartinaMitz
• Emotions activate before our consciousness
• They affect the chosen (re)actions
• We need to make sense of things
• Our brains pack everything into emotional stories
And we can’t help it…
2.We ARE Emotional!
image: https://www.maruedr.com/wp-content/uploads/2016/07/Emotional-Reaction-vs-Transaction.jpg

24. @MartinaMitz
What do you see?
video: https://www.youtube.com/watch?v=n9TWwG4SFWQ

25. @MartinaMitz
Emotions are a part of being human!
TOWARDS YOURSELF:
TOWARDS OTHERS:
2. Empathy 2-ways
• Allow your emotion (doesn’t mean express it!)
• Reflect: what triggered it and why?
• Ask and try to understand others
• Their context will make things easier for you

26. @MartinaMitz
• The uncomfortable creates tension
• Tension creates electrical impulses
• Which make, e.g. our muscles contract
• Without it, we won’t move or grow at all
3.Tension Makes Us Move
image: https://www.topuniversities.com/sites/default/files/styles/lead_article_image/public/blogs/lead-images/
Roar_and_other_stress_relievers.jpg

27. @MartinaMitz
How do lobsters grow?
video: https://www.youtube.com/watch?v=n9TWwG4SFWQ

28. @MartinaMitz
"Drugs" won’t solve anything in the long-term…
• Difficult people
• Hard, bad moments and emotions; Fails and flaws
• Give more honest feedback!
• Break taboos → discuss constructively
3. Embracing the uncomfortable:

29. @MartinaMitz
“POSITIVE THINKING”
WON’T SOLVE
ANYTHING…
…NEITHER WILL POLITICAL CORRECTNESS!

30. @MartinaMitz
It's time, we live up to our good intentions!
• If you are a Manager → Try to understand and integrate difficult people
• If you are a Majority → Reach out to the individual and be pro-active
• If you are an Expert → Share knowledge/mentor others for free
• If you are a Human → Stand up, when you see injustice!
4. Standing up!
BECAUSE, NOT EVERYONE HAS THE SAME CHANCES…

31. @MartinaMitz
PEES!✌
1. PATIENCE
2. EMPATHY 2-WAYS
3. EMBRACING THE UNCOMFORTABLE
4. STANDING UP
Healthy exercise for real Diversity:

32. @MartinaMitz
WE ALL NEED TO
GROW UP AND BE MORE
CONSTRUCTIVE!

33. @MartinaMitzTech Trends Berlin 2018
PEES OUT! ✌✊
Martina Mitz
UX Psychologist, Strategist & Designer
martina.mitz@gmail.com
web, social: Martina Mitz
currently: Berlin, Germany