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Critical decision
1.
STEPSTHATYOUCANTAKETOENSURE YOURCOMPANY’SNOTONTHE‘OUTSIDE LOOKINGIN’ THECHANGINGSTATEOFINDUSTRIAL SALESANDMARKETING DECISION CRITICAL
2.
CONTENTS TABLEOF 1.THECHANGINGSELLINGPROCESS 2.MANUFACTURESANDTHEIRDISTRIBUTORS 3.YOUANDYOURWEBTRAFFIC 4.CRITICALPOINTININDUSTRIALMARKETING 5.WHATYOUNEEDTODO! CHAPTERS
3.
SELLINGPROCESS THECHANGINGCHAPTER1
4.
Customersarechoosingtodelay commercialconversationwithsuppliers N=1500 Source:CEBMLCCustomer PurchaseResearchSurvey2011 PurchaseCustomersFirst SeriousEngagement withSales CustomersDue DiligenceBegins 57%Complete CustomerAverage DegreeofProgressThroughthePurchaseProcess BeforeEngagingSales PostSaleCloseProposalOpportunity Qualification Opportunity Identification www.industrialshift.com ShareThisEbook! Traditionallong-termrelationshipsellingis beingreplacedbyadifferentprocess,gone arethedaysofhavingasalesteamgoout andmakecallsattemptingtogenerate demandandsellsomething.Thatprocess hassometimesbeenreferredtoas‘selling byuseofabluntinstrument’… Hittingbyuseofabluntinstrument’… Hitting prospectsovertheheadwithsales messagesandcallsuntilyougettheir attentionandtheyagreetobuy. is SELLINGPROCESS LONG-TAIL THE 4
5.
Onceuponatimeitwasasalesmanthatdrove thesale… Theydispensedproductinformation, educatedthecustomerandultimatelyclosed thesale… HoweverIntoday'sworld,thebuyerisnearly 60%throughthesalescyclebeforetheyeven contactthesalesdepartmentofthecompaniescontactthesalesdepartmentofthecompanies they'reevaluatingthattheywilleventually buyfrom.60%throughtheprocess? Thingssurehavechanged. ASHIFTWHERECUSTOMERSAREOVER HALFWAYTHROUGHTHESALESPROCESS BEFOREENGAGINGASALESREP... THESHIFTININDUSTRIALMARKETING SALESPROCESS THROUGHTHE 60% 5
6.
HOWISITPOSSIBLEYOUASK,THATTHEPROSPECTIS 60%OFTHEWAYTOMAKINGUPTHEIRMINDBEFORE THEYCONTACTASALESPERSON? HOWCANTHISPOSSIBLYBEHAPPENING? THAT? ACCOMPLISHING HOW ARETHEY 6
7.
Studiesindicatethatequipmentpurchasers donolessthan3to5hoursofonlineresearch and‘doingtheirhomework’priortomaking apurchasingdecision. THESENEWAGEPROSPECTSAREREADING, LISTENINGANDWATCHINGFREEDIGITAL CONTENTTHAT’SAVAILABLEATTHECLICKOF THEIRMOUSE... WATCHING... orLISTENING READING 7
8.
Theirspecificneeds,thepotentialsolutions availableandthequalifiedcompaniesthat canprovidethemasolution.Theyare seekinganswerstotheproblemstheyface anywaytheycan… Areyouequippedto convincethemthatyoucanhelp?Thatyou cansolvetheirproblems?Thatyourcompanycansolvetheirproblems?Thatyourcompany istheone? THESENEXTGENERATIONCUSTOMERS THATWESPEAKOFAREENGAGINGPEERS INSOCIALMEDIATOLEARNMOREABOUT... BUYINGARE NEW CUSTOMERS HOW
THE 8
9.
CHAPTER2 DISTRIBUTORS ANDTHEIR MANUFACTURERS
10.
Fordecadesmanufacturershavehopedtheirdistributorsandtheir distributor/repnetworkswouldspendmoretimesellingtheir products.Theyputoncontests,createdincentiveprogramstocajole themintosellingmoreandbasicallywoulddoanythingtoentice themtosellmoreoftheirproducts.Butchangingaprocessthathas beenaroundnearlyforeverisdifficult,ifnotimpossibletoaccomplish. However… nowtheprocesshaschangedonitsownandmanufact-However… nowtheprocesshaschangedonitsownandmanufact- urershavetorespondtothesechanges.Therulesaredifferentand distributorscannotbereliedontomakeallthesalesthatacompany needstomeetandexceedtheirsalesobjectives. Endusersareplayingalargerroleindecidingwhotheybuyfrom, thedistributorsnolongerowntherelationshipstheyoncethought theydid…
Nowmanufacturerscantakecontrolofthesalescycle likeneverbefore.likeneverbefore. THINGSARECHANGING... DISTRIBUTORS ANDTHEIR MANUFACTURERS 10
11.
Nolongerdoestheprospecthavetocontactsalesto learnmore,nolongerdoestheprospecthavetowait forasalesperson(insideorout)togetbacktothem withaprice… Timehaspassed,thingshavechanged… theroleofasalespersoncanbeverydifferentfrom whatitoncewas. THESOLESOURCEORGATEKEEPEROFPRODUCT ANDSERVICEINFORMATION... SALESFORCE... NOLONGERISTHE 11
12.
Gettingcomfortablewiththisnewbuying process(versusthesellingprocess)must happenquickly.Inmanycasesthetrad- itionalsalescycle/processisproving obsoleteandsalesdepartmentshaveto transitionfrombeingproductpushers toinformationandinsightproviderswhotoinformationandinsightproviderswho addvaluetothebuyer'sbusiness.Individ- ualsdonotwanttobesoldsomething, theywanttohavetheabilitytomake educatedbuyingdecisionsbasedonthe informationandresearchtheyhaveun- covered.Areyoudoingwhatyoucanto ensuretheychooseyou?Areyouaproductensuretheychooseyou?Areyouaproduct pusheroraninsightprovider?Theanswer tothisquestioniscriticaltoyoursuccess. GOFROM BEINGAPRODUCTPUSHER TOANINSIGHTPROVIDER VERSUSTHE SALESPROCESS BUYERPROCESS THE 12
13.
Theonlinemarketplacehasreplacedthe traditionalmanufacturertodistributorto end-userbusinessandsalesmodel.Many manufacturersareseizingthecontrolthey wantandsometimesdesperatelyneed.No longeraremanufacturerswaitingfortheir distributorstocontroltheirsalescycle.distributorstocontroltheirsalescycle. WHYSOMEARETAKINGITBACK! CONTROL AND MANUFACTURERS 13
14.
WEBTRAFFIC YOUANDYOURCHAPTER3
15.
Doyouhaveanyideahowmanypotential customersarelookingtopurchaseorlearn moreabouttheproductsandservicesthat yourcompanyprovides?Doyouknowhow manypermonthareinthebuyingorlearning morepool? ThisisaveryimportantnumberforcompaniesThisisaveryimportantnumberforcompanies toknow… Therearethousands,maybetens ofthousands(orevenhundredsofthousands) ofpotentialcustomerslooking,learningmore andpurchasingtheproductsandservicesyou selleachmonth… Doyouknowwhothesepeopleare?Areyou gettingyourfairshareofattentionfromthem?gettingyourfairshareofattentionfromthem? TENSOFTHOUSANDS MAYBE THOUSANDS 15
16.
Willyourcompanybefoundwhenyourproducts andservicesaresearchedfor?Isyourcompany's websiteequippedtoattractenoughpotential customersforyoutobecompetitiveormeetyour salesgoals?Haveyoudonetheupfrontwork necessarytogiveyourwebsiteafightingchance toproducenewbusinessopportunities?It'sGoogle'stoproducenewbusinessopportunities?It'sGoogle's jobtoserve-uptherightcompanieswhensome- bodysearchesforaparticulartermorsearchstring. Googlethenserves-upsitesthatprovidetheright contentandbackgroundinformationtosatisfythe webvisitorsneed. Doesyourcompanywebsiteput youatthetopofthatlist?youatthetopofthatlist? ISYOURCOMPANYEQUIPPEDTOATTRACT? BEFOUND? COMPANY WILLYOUR 16
17.
USEREXPERIENCE Thelook,feelandintuitivenessofyourwebsitehave neverplayedalargerroleinkeepingvisitorsengaged andinterestedinyourcompany’sproductsand services.Today’swebvisitorisseekinganswersand solutionstotheproblemstheyface,theyarelooking atwebsitestolearnmoreandgainconfidencethatatwebsitestolearnmoreandgainconfidencethat yourorganizationcansolvetheirproblems. Userexperienceisthenewbranding.Haveyouhad yourwebpropertiesanalyzedfromauserexperience professional? Iftheyfindyourcompanyandproducts whilesearching.... Willtheybecompelledtoengageyou. Chooseyou?Orwilltheymoveon? BOUNCERATE...DOYOUKNOWWHATYOURSIS? WILLTHEYSTAY? IFTHEYFINDYOU AND 17
18.
INDUSTRIALMARKETING inCRITICALPOINTCHAPTER4
19.
Companyprincipalsfindthemselvesinapositionthatin somecasesiscriticaltotheircompany'sfuture,aspot whereorganizationsarecompetingforthesamepieceof businesslikeneverbefore.Ascenarioexistswheresmaller companieswhoareaggressivelymarketingcanusurptheir largeronceuntouchablecompetitiononavailableprojects andsalesopportunitiesinthemarketplace.andsalesopportunitiesinthemarketplace. Thedecisionsthatyourcompanymakesonhowtheywill market,towhomtheymarketto,andhowexactlythey intendtoattractnewbusinesswillbecritical.Thedecision thatyoumakewillimpactdramaticallywhereyour organizationisheaded… Andwhereitwillbein 18,36,60monthsout… andforsomecompanies, willtheybethereatall?willtheybethereatall? ORGANIZATIONSLARGEANDSMALLFIND THEMSELVESATACRITICALPOINTREGARDING THEIRBUSINESSFUTURE... NOW! SOMECOMPANIESARETHERE CRITICALPOINT... 19
20.
Progressivecompaniesthatunderstandthe changesthatarewellunderwayinthenew marketplacearetakingactionandleveraging thedigitalopportunitiesthatarehelping companiesgrow...dramatically.Attractingnew leads,nurturingsalesprospectsandsecuring newcustomersdigitallyisthekeytogrowthnewcustomersdigitallyisthekeytogrowth throughincreasedrevenue. Thiscanbeagreatopportunityforsmall,smart andinsightfulcompanieswhoareresponsive andmakethedecisiontomaximizetheseexcit- ingnewtechnologiesorthiscouldbecomea nightmarescenarioforcompanieswhoignore thisshiftandinsistondoingthingsthe’waythisshiftandinsistondoingthingsthe’way we’vealwaysdonethem’. Whichoneofthesetwoexampleswill describeyourorganization? SMALLER,LESSCAPABLECOMPANIESNOW HAVETHEOPPORTUNITYTOOUTMARKET ANDOUTSELLTHEIRONCEUNTOUCHABLE LARGERCOMPETITORS... COMPANIES... LESSCAPABLE SMALLER 20
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Themaingoalofbusinessesistocompete,sellmoreandgrowtheorganization… Gettingaheadandstayingaheadofyourcompetitionisattherootofthese corebusinessobjectives. Out-marketing,out-communicatingandultimatelybeatingyourcompetition tonewbusinessopportunitieshasneverbecomemoreattainable.Thedigital tools,e-marketingstrategiesandexcitingnewwaystoattractbusiness opportunitiesarehereforthetaking…opportunitiesarehereforthetaking… Areyougoingtoout-marketyourcompetitors… orareyougoingtobethe onebeingout-marketed? COMPETITIONYOUR OUTMARKET THEULTIMATEGOAL: 21
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KeywordResearch,Identificationand Optimization/Analysis MetaTags/RobotTextOptimization Navigation,LinkandImage TagOptimization There’snomagic… Theon-goingidentification andimplementationofkeywordsearchsuccess strategiesandactivitiescanmeanthedifference betweenacompanythat’sgoingplacesand onethat’sgoingnowhere.Weliketosay there’snomagictoincreasingthetotalof indexedkeywordsfoundonyourwebsite,theyindexedkeywordsfoundonyourwebsite,they comeasaresultofknowledge,experience, andperformingthefinedetailsnecessaryto bringyoursitetothetop. ALWAYSWORKONIMPROVING YOURCOMPANY’SORGANICSEARCH PERFORMANCE... OPTIMIZATION SEARCHENGINE 23 WHATYOUNEEDTODO
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Doesyourcompany’swebsitesaytherightthings aboutyourorganization? Doesitcontainrelevantandimportantcontent thatusersarelookingfor? Doyouhavedeepsiteanalyticsandtraffic trackingtools? Thelook,feelandintuitivenessofyourwebsitehave neverplayedalargerroleinkeepingvisitorsengaged andinterestedinyourcompany’sproductsand services.Today’swebvisitorisseekinganswersand solutionstotheproblemstheyface,theyarelooking atwebsitestolearnmoreandgainconfidencethat yourorganizationcansolvetheirproblems.Askyourorganizationcansolvetheirproblems.Ask yourselfthesequestions... DOESYOURCOMPANY’SWEBSITEPOSITION YOUASALEADERINYOURMARKETPLACE? USEREXPERIENCE DESIGNAND WHATYOUNEEDTODO 24
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Online Marketing LeadGenerationandProspectContactCapture Campaigns E-BookCreationandLeadGeneration DistributionPrograms eCRMIntegrationandOngoingProgramExecution Ongoingleadgenerationanddistributionofgatedcontent willhelpyoubuildthepoolofprospectsthatareinterested and/orlookingforyourproductsandservices.These individualswhohaveinquired,downloadedorotherwise raisedtheirhandscanthenbetargetedthroughinformative, creativeandsalesdrivencampaignsande-marketing strategiesandprograms.strategiesandprograms. THEFUTURESUCCESSOFCOMPANIESWILLRESIDE INTHEIRSALESANDMARKETINGDATABASES... LEADGENERATION 25 WHATYOUNEEDTODO
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Display/retargetingadvertisingcampaigns Search-orientedbanneradprograms Campaignconcept,designandexecution Bidmonitoring,budgetmanagementand campaignoptimization Companiesaretakingcontroloftheirsalesandleveraging digitalmediatoconceive,createandlaunchdisplay advertisingandretargetingcampaignsaimedatgenerat- ingtrafficandcreatingdemandfortheirproductsand services.Byplacingcreativeadvertisingonsitesviewed bypotentialcustomersandtargetingsearchdrivenmedia, companiesaresuccessfulincapturingtheattentionofcompaniesaresuccessfulincapturingtheattentionof prospectivenewcustomerswhoarein-marketNOW. BEMOREAGGRESSIVETHROUGHBOLDAND EXCITINGE-MARKETINGCAMPAIGNS...TAKECONTROL OFYOURSALES! CAMPAIGNS E-MARKETING 26 WHATYOUNEEDTODO
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Contenteditorialstrategyconcept throughproduction E-bookconcept,copywritingand production Contentcreation,production andexecution Theproductionoforiginal,newandfresh contentwillplayanimportantroleinhow wellyourwebsiteperformswhensearched foraswellashowlongvisitorswillstayif theydofindyoursite.Searchenginesare nowmonitoringcompany’swebsitesand scoringthembasedontheircontentquantity,scoringthembasedontheircontentquantity, quality,thenumberofupdatesandadditional newcopy/contentadded.You’veheardthe term‘ContentisKing’… nowisthetimeto understandwhatthatisandthenharnessits powertoperform. ONGOINGCREATIONANDPUBLICATION OFRELEVANTANDVALUABLEPRODUCT/ SERVICECONTENTWILLBEKEY... STRATEGY CONTENT 27 WHATYOUNEEDTODO
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YoureCRM System Loyalty Programs Reportingon theCustomer Experience Marketing &Customer Insight Customer Communications Customer Sales Social Media Integration Content Management Ifyourwebsiteisnotequippedtoleadgenerateandcapture vitalprospectdatainaproactive/systematicfashion,you aremissingout.eCRMistheelectronicversionofyour customerandprospectrelationshipmanagementprogram andisfedfromonlineinquiriesande-prospectsrequesting moreinformation.Thisvitaltoolwilldramaticallyseparate thecompanieswhoareleveragingthistechnologyandthecompanieswhoareleveragingthistechnologyand strategysuccessfullyfromthecompanieswhocontinueto ignorethispowerful,excitingnewwayofdoingbusiness. SALESPIPELINE YOURELECTRONIC eCRM... 28 WHATYOUNEEDTODO
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Competitororganickeywordidentify andanalyze Competitorpay-per-clickkeyword identifyandanalyze Competitorbanneradvertising campaignresearch Youwouldbesurprisedtoseewhatyour competitorsarespendingtoattracttraffic andnewbusinessopportunitiesinthedigital marketplace.Wehelpourclientsgeta betterunderstandingofthecompetitive environmentbyresearchingandanalyzing theexactkeywordsbeingpurchased,thetheexactkeywordsbeingpurchased,the topicsandcontentofadsbeingplacedand theindexedkeywordsthatexistontheir competitor’swebsites.Wefeelit’sbetter toknowwhat’sgoingonEXACTLY… beforewecanproperlyhelpourclients. DOYOUKNOWWHATYOURCOMPETITORS ARESPENDINGONDIGITALMARKETING... SPECIFICALLY? LANDSCAPE COMPETITIVE 29 WHATYOUNEEDTODO
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800-969-7033 DigitalMarketingSolutions forProgressiveThinking IndustrialandManufacturing Companies! CONTACTUS 30
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